[amayausers] Re: AM I TICKED
- From: John Yaglenski <john@xxxxxxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Wed, 11 Aug 2004 22:13:53 -0400
Well, I wonder at times if its us... But if it is, maybe the training
program my wife took needs to be revised... Or a "how to cure common
issues" class should be offered. Sort of a "so you want to be in the
embroidery business... And you've bought an amaya...now what" sort of
thing.
On Wed, 11 Aug 2004 9:49pm, Moore Embroidery and Designs wrote:
> John:
> I had a lot of the same issues that you are referring to. Tons of
> thread
> breaks, problems with small lettering. I just kept trying and trying
> because I figured it was operator error. I am new to the commercial
> embroidery industry and the Amaya is my first machine. We recently
> replaced
> the rotary hook and that has helped quite a bit on the breaks.
>
> My small lettering is now looking better than ever. I have a local
> tech
> that can digitize and use the machine also, all around Amaya user and
> repair
> man. He taught me to up my tension on the small lettering to 5 and
> above,
> use a center walk and then turn up the pull compensation to 150 or
> more.
> The lettering is clean precise and has enough substance to it to stand
> out
> on the garment and not sink in. That tip has made a world of
> difference for
> me.
>
> Persistence will pay off. I did a design and sewed it on a shirt for
> my
> sister, gave her the same blank shirt and the design to take back and
> sew on
> the Brothers where she works. They are now sick at how much better the
> design looks that was sewn on the Amaya. Plus they have to worry about
> always adjusting the tension in different places for all the needles.
> Too
> much for me.
>
> I hope it works out for you. I am not saying we don't have problems
> but,
> most of them have been operator error. Keep sewing!!
>
> LiVawne
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of John Yaglenski
> Sent: Wednesday, August 11, 2004 6:55 PM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] Re: AM I TICKED
>
>
> Hey all:
>
> My wife and I are new amaya owners that have been plaigued with
> problems
> since we got the machine in january. Thread breaks, software issues,
> small lettering problems.
>
> We are still debating whether to keep this or move on. Are may of you
> having the problems described here?
>
> My wife and I feel like we are unpaid beta testers for a company trying
> to work big bugs out of a system that has underperformed since its
> release. There is a lot of bad press out there from users. Wish I had
> seen it before we bought the machine.
>
> Anyway, I trust you all. What would you do if you were us? Sell it
> and
> buy something else or stick with it?
>
> Really need some solid advice...
>
> We originally looked at melco, happy and brother machines, but a friend
> of ours sold us on melcos service. Of course, she owned a few emt's,
> not amayas.
>
> Even our tech who came to the house and was very nice didn't seem to
> know the whole package... Software and machine... How they work
> together. He helped a bit but we still are suffering. Another guy
> near
> us who we originally demoed the machine, has quit the demo program
> because he said he just can't recommend it to anyone anymore.
>
> 15 thou later, I am feeling sick to my stomach.
>
> John
>
>
> On Wed, 11 Aug 2004 7:08pm, Greta & Larry wrote:
>> Content-Type: Text/Plain;
>> charset="iso-8859-1"
>> Content-Transfer-Encoding: quoted-printable
>> Hi,=0D
>> =0D
>> I am in the same boat. Yesterday I called to request a service call
>> becau=
>> se
>> I have three screws that have fallen out while a design is stitching.
>> Not
>> all at once, but over a few months. We tried over the phone to figure
>> out
>> where they came from but couldn't, so they said they will set up a
>> servic=
>> e
>> call for us. Plus our number one needle will not stitch at all without
>> thread breaks. I have done everything I can, replaced roller, needle,
>> cleaned out system etc... still it won't work, plus when you want to
>> trac=
>> e a
>> design, only on needle one, will the laser go on the outside of the
>> hoop.
>> All the other ones trace fine. We still have one month left or more
>> of
>> o=
>> ur
>> service agreement of two years.=0D
>> =0D
>> Next day I get a call for them to come out and fix this problem. They
>> wan=
>> t
>> $350.00 trip charge for someone to even step through our door, even
>> thoug=
>> h
>> it is still under waranty. I am so upset with Melco and have told them
>> pretty much how I feel over the phone, but trust me... they do not
>> care. =
>> It
>> was proven to me in the way this was all handled.=0D
>> =0D
>> We have had more than enough problems with our Amaya and they have
>> had
>> t=
>> o
>> come and service it before, but didn't charge us then. I asked them
>> why
>> a=
>> nd
>> they told me it was just a courtesy to me... even though it was a year
>> in=
>> to
>> my owning the Amaya... hmmm sounds funny to me...=0D
>> =0D
>> We were going to get two more heads and now are looking into other
>> option=
>> s..
>> We have only used the Amaya, but would love to know what might give
>> the
>> same quality or even better when it comes to small lettering whitch we
>> do=
>> a
>> lot of.=0D
>> =0D
>> Sorry about ranting on, but yesterday after talking to them, I was
>> ready =
>> to
>> throw my Amaya out the window. Not a lot of good that would have done
>> ;o)=
>> =0D
>> =0D
>> Greta and Larry=0D
>> All Star Embroidery=0D
>> hobbsgl@xxxxxxxxxxxx=0D
>> Duvall, Washington=0D
>> =0D
>> -------Original Message-------=0D
>> =0D
>> From: amayausers@xxxxxxxxxxxxx=0D
>> Date: 08/11/04 15:26:53=0D
>> To: amayausers@xxxxxxxxxxxxx=0D
>> Subject: [amayausers] AM I TICKED=0D
>> =0D
>> We just talked with Melco regarding a couple of issues.=0D
>> We wanted to initiate a serivce call and I won't go into that.=0D
>> =0D
>> When we inquired regarding the latest update on the Amaya OS software
>> (we
>> have 4.02)=0D
>> and lastest is 5.something and inquired why we have not received the
>> upda=
>> tes
>> =0D
>> we discovered that it has to be initiated by YOUR TECH. YOUR TECH has
>> to
>> place the order to get the software update.=0D
>> And it now costs you to get a tech. If we have to pay to get a tech
>> JUST =
>> to
>> get the upgrade, that will really=0D
>> be too much.=0D
>> =0D
>> We thought the software upgrades would be shipped to owners
>> automatically=
>> =2E=0D
>> =0D
>> We have not had much to say on the Amaya and Melco til now, but this
>> take=
>> s
>> the cake.=0D
>> =0D
>> OH WELL so much for MELCO. At least the end of our two year warrnaty
>> is
>> approaching and we just won't worry=0D
>> about Melco after that.=0D
>> =0D
>> Colleen and Russ=0D
>> Russ's Rollin' Pro Shop=0D
>> A-Z Cad Services=0D
>> carbuckle@xxxxxxxxxxxx=0D
>> =0D
>> =0D
>> =0D
>> =0D
>> =2E
>>
>>
>> -- Binary/unsupported file stripped by Ecartis --
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>> -- File: IMSTP.gif
> ----
> John Yaglenski
> President/Chief Executive Officer
> Levelbest Communications
>
> i: http://www.levelbest.com
> e: john@xxxxxxxxxxxxx
>
> active website design . web hosting . content driven websites
----
John Yaglenski
President/Chief Executive Officer
Levelbest Communications
i: http://www.levelbest.com
e: john@xxxxxxxxxxxxx
active website design . web hosting . content driven websites
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