[amayausers] Re: AM I TICKED
- From: John Yaglenski <john@xxxxxxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Thu, 12 Aug 2004 10:32:23 -0400
Frank, you didn't ramble ;)
Great post. Thanks for your feedback.
On Thu, 12 Aug 2004 8:28am, frank davis wrote:
> NOBODY had more problems than I did when I first got my Amaya two years
> ago.
> Thread breaks were the biggest issue for the first year. When Amaya
> was
> first released there were problems, some serious, as with any new
> untried
> technological advancement. In my current profession I am involved
> with, and
> have been for thirty years, multi million dollar high tech equipment.
> In
> the beginning all high tech equipment has problems, some are user
> related.
> I could see the potential in Amaya through all the problems and stuck
> with
> it and I'm glad I did. One of the reasons I stuck with it was because
> of
> the outstanding service I received from the people at Melco. Without
> going
> into details, Melco went far above and beyond what most other companies
> would have done. Through candid discussion with some of their top
> people I
> could understand them and they could understand me, and because of that
> we
> worked well together.
> I don't know if we have two Amaya mailing lists combined now or if this
> is
> still the original. I joined the list two years ago about the same
> time Rod
> and Sharon did. In the beginning the had almost as many problems as I
> did
> and were just as fed up. Obviously they also got through their
> problems.
> They have seen the machine inside and out and what they say, match my
> opinion closely.
> In my opinion each Amaya has it's own personality which must be learned
> by
> the operator. I have found that settings and techniques that work for
> some
> may not work on mine. I do all my own digitizing and maybe it's just
> luck
> and my simple mind, but I rarely have thread breaks on my designs.
> Most of
> my problems occur with stitch laden stock designs. For small
> lettering,
> that is an art in itself which I still sometimes struggle with. There
> have
> been many articles written in embroidery publications on that subject.
> I'm sure some do have machine problems. As Sharon stated, if your not
> getting anyplace go higher. Melco really does want a satisfied
> customer. I
> was really surprised to see these problems. I haven't seen any real
> complaints in the last year. I have only had to call the tech line
> once for
> this machine. It was a minor problem that was solved over the phone.
> Forgive me, I've been rambling. I just wanted to say to those of you
> having
> problems to hang in there, Melco will take care of you. I feel that
> allot
> of problems arise from misunderstandings of both parties.
> Would I buy another Amaya? Absolutely. If my business picks up, I do
> this
> on the side, I would definitely get another Amaya. I see anything else
> like
> going from a plasma TV, not that I have one, back to a portable black
> and
> white set!
> Sorry this was so long. I just wanted to share my experience and let
> you
> know there is hope. Perseverance will prevail. If there is any help
> or
> advice that anyone one this list can give I'm sure all will be happy to
> do
> so.
> Good Luck,
> Frank
> Force Ten Embroidery
>
> ----- Original Message -----
> From: "John Yaglenski" <john@xxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Thursday, August 12, 2004 2:14 AM
> Subject: [amayausers] Re: AM I TICKED
>
>
>> Hi Sharon:
>>
>> I definately appreciate your help and sentiments (and will probably be
>> contacting you to talk one on one in the coming weeks), but remember,
>> you have a leg up on most of us just getting started with your tech
>> training you took. Also, since you work on a contract basis for
>> melco,
>> I think its important to let folks who have had experiences share
>> them.
>>
>> From what I have read on the net before I joined this list, melco and
>> the amaya are getting quite a rep... And its not a good one.
>>
>> Maybe by airing the problems we all have had, the promises that were
>> made to us and the deficiencies in the software and machine, we can
>> right that situation.
>>
>> I'd love to hear from more of you who maybe are in the same boat as me
>> and my wife...
>>
>> John
>>
>>
>>
>>
>> On Thu, 12 Aug 2004 1:34am, Sharon wrote:
>> > People, we have an Amaya and at first had a few problems--it was
>> one of
>> > the
>> > first ones out. Melco bent over backwards to assist us. We got a
>> > second
>> > machine and then decided to go in for tech training since Rod was
>> going
>> > to
>> > retire soon. We actually got the great experience of working on our
>> > first
>> > machine. I really wanted to bring it back home with us after we
>> > finished
>> > with it. The Amaya is such a precision machine that it acts a
>> little
>> > bit
>> > differently from the EMT. We run the dickens out of our machine and
>> > love
>> > it. Melco has always been VERY helpful and really do have you,
>> their
>> > customer's, best interest at heart. I don't know who you are
>> talking
>> > to,
>> > but we have always been treated very well. If you feel you have not
>> > been
>> > treated well, please ask to talk to someone higher up. Don't be
>> > discouraged. Melco is a great company and the Amaya is a great
>> > machine.
>> > Sharon
>> > Rod Springer
>> > Melco Trained Technician
>> > (We also do Design Shop Pro+ digitizing)
>> > Boise, ID
>> > (208) 938-3038
>> > springer37@xxxxxxxxxxxx
>> > ----- Original Message -----
>> > From: "Smith" <for_heavens_sake@xxxxxxxxxxxxxxx>
>> > To: <amayausers@xxxxxxxxxxxxx>
>> > Sent: Wednesday, August 11, 2004 9:49 PM
>> > Subject: [amayausers] Re: AM I TICKED
>> >
>> >
>> >> I have been on the Amaya list for some time now, trying to decide
>> on
>> >> what
>> >> our next machine would be. I liked the features of Amaya and
>> have an
>> >> EMT
>> >> currently. My wife was NOT impressed by the AMAYA, so my being on
>> the
>> >> list
>> >> has been an attempt to see who was right :-)
>> >>
>> >> After the numerous posts I have seen, I can tell you I will NOT
>> get an
>> >> Amaya! I will go with Barudan's.
>> >>
>> >> Plus, we bought our EMT used and then Melco said if we wanted to
>> use
>> >> the
>> > old
>> >> EDS software we would have to pay a $600 relicensing fee because
>> the
>> > former
>> >> owners, who died, were listed as the software owners. We could
>> then
>> >> pay
>> >> another $600 for a software upgrade if we wanted.
>> >>
>> >> I'm using my other software, rather than paying them $600 to
>> change a
>> >> file
>> >> label. I LOVE my EMT, but I am not fond of Melco.
>> >>
>> >> Kelly
>> >>
>> >> For Heaven's Sake Embroidery & Design
>> >> 7790 Jefferson Road
>> >> Brooklyn, MI 49230
>> >> 517-592-4272
>> >> 517-592-3450 - FAX
>> >> WWW.IFHS.BIZ
>> >>
>> >> Sales@xxxxxxxx
>> >>
>> >>
>> >> -----Original Message-----
>> >> From: amayausers-bounce@xxxxxxxxxxxxx
>> >> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of Colleen
>> Arbuckle
>> >> Sent: Wednesday, August 11, 2004 6:27 PM
>> >> To: amayausers@xxxxxxxxxxxxx
>> >> Subject: [amayausers] AM I TICKED
>> >>
>> >>
>> >> We just talked with Melco regarding a couple of issues.
>> >> We wanted to initiate a serivce call and I won't go into that.
>> >>
>> >> When we inquired regarding the latest update on the Amaya OS
>> software
>> >> (we
>> >> have 4.02)
>> >> and lastest is 5.something and inquired why we have not received
>> the
>> >> updates,
>> >> we discovered that it has to be initiated by YOUR TECH. YOUR TECH
>> has
>> >> to
>> >> place the order to get the software update.
>> >> And it now costs you to get a tech. If we have to pay to get a
>> tech
>> >> JUST
>> > to
>> >> get the upgrade, that will really
>> >> be too much.
>> >>
>> >> We thought the software upgrades would be shipped to owners
>> >> automatically.
>> >>
>> >> We have not had much to say on the Amaya and Melco til now, but
>> this
>> >> takes
>> >> the cake.
>> >>
>> >> OH WELL so much for MELCO. At least the end of our two year
>> warrnaty
>> >> is
>> >> approaching and we just won't worry
>> >> about Melco after that.
>> >>
>> >> Colleen and Russ
>> >> Russ's Rollin' Pro Shop
>> >> A-Z Cad Services
>> >> carbuckle@xxxxxxxxxxxx
>> >>
>> >>
>> >>
>> >>
>> >>
>> ----
>> John Yaglenski
>> President/Chief Executive Officer
>> Levelbest Communications
>>
>> i: http://www.levelbest.com
>> e: john@xxxxxxxxxxxxx
>>
>> active website design . web hosting . content driven websites
>>
>>
----
John Yaglenski
President/Chief Executive Officer
Levelbest Communications
i: http://www.levelbest.com
e: john@xxxxxxxxxxxxx
active website design . web hosting . content driven websites
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