[amayausers] Re: AM I TICKED
- From: "Sharon" <springer37@xxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Thu, 12 Aug 2004 09:05:27 -0600
Hi Larry, travel time is $30 an hour which covers vehicle expenses and time.
Hope that helps.
Sharon
Rod Springer
Melco Trained Technician
(We also do Design Shop Pro+ digitizing)
Boise, ID
(208) 938-3038
springer37@xxxxxxxxxxxx
----- Original Message -----
From: "Larry Hobbs" <larry@xxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Thursday, August 12, 2004 8:43 AM
Subject: [amayausers] Re: AM I TICKED
> Janel- We're not against paying a fee, but $350??? We are located just 30
> min east of Seattle. I could fly to Hawaii for that. How do they figure
> their zone charges?
>
> Greta and Larry
> All Star Embroidery
> hobbsgl@xxxxxxxxxxxx
> Duvall, WA
>
> ----- Original Message -----
> From: "Janel Harris" <janel@xxxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Wednesday, August 11, 2004 7:04 PM
> Subject: [amayausers] Re: AM I TICKED
>
>
> > Greta and Larry,
> >
> > I believe the service agreement states that the customer is responsible
> > for paying the zone charge (a portion of travel) even if the service
> > call is under warranty. If Melco has not been charging that fee on
> > previous calls then I would say that was a nice perk. This sets a
> > precedent but charging for it is part of the contract.
> >
> > Janel Harris
> > Dimensional Designs
> > http://www.dimdesigns.com
> > DesignShop Digitizer
> > Melco On-Site Trainer
> >
> >
> > -----Original Message-----
> > From: amayausers-bounce@xxxxxxxxxxxxx
> > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Greta & Larry
> > Sent: Wednesday, August 11, 2004 4:08 PM
> > To: amayausers@xxxxxxxxxxxxx
> > Subject: [amayausers] Re: AM I TICKED
> >
> > Content-Type: Text/Plain;
> > charset="iso-8859-1"
> > Content-Transfer-Encoding: quoted-printable
> > Hi,=0D
> > =0D
> > I am in the same boat. Yesterday I called to request a service call
> > becau=
> > se
> > I have three screws that have fallen out while a design is stitching.
> > Not
> > all at once, but over a few months. We tried over the phone to figure
> > out
> > where they came from but couldn't, so they said they will set up a
> > servic=
> > e
> > call for us. Plus our number one needle will not stitch at all without
> > thread breaks. I have done everything I can, replaced roller, needle,
> > cleaned out system etc... still it won't work, plus when you want to
> > trac=
> > e a
> > design, only on needle one, will the laser go on the outside of the
> > hoop.
> > All the other ones trace fine. We still have one month left or more of
> > o=
> > ur
> > service agreement of two years.=0D
> > =0D
> > Next day I get a call for them to come out and fix this problem. They
> > wan=
> > t
> > $350.00 trip charge for someone to even step through our door, even
> > thoug=
> > h
> > it is still under waranty. I am so upset with Melco and have told them
> > pretty much how I feel over the phone, but trust me... they do not care.
> > =
> > It
> > was proven to me in the way this was all handled.=0D
> > =0D
> > We have had more than enough problems with our Amaya and they have had
> > t=
> > o
> > come and service it before, but didn't charge us then. I asked them why
> > a=
> > nd
> > they told me it was just a courtesy to me... even though it was a year
> > in=
> > to
> > my owning the Amaya... hmmm sounds funny to me...=0D
> > =0D
> > We were going to get two more heads and now are looking into other
> > option=
> > s..
> > We have only used the Amaya, but would love to know what might give the
> > same quality or even better when it comes to small lettering whitch we
> > do=
> > a
> > lot of.=0D
> > =0D
> > Sorry about ranting on, but yesterday after talking to them, I was ready
> > =
> > to
> > throw my Amaya out the window. Not a lot of good that would have done
> > ;o)=
> > =0D
> > =0D
> > Greta and Larry=0D
> > All Star Embroidery=0D
> > hobbsgl@xxxxxxxxxxxx=0D
> > Duvall, Washington=0D
> > =0D
> >
> >
> >
> >
>
>
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