Thank you George.
it's pity I don't know who has the contract for doing
HSBC Braille statements. I am aware used to be RNIB but not sure
if still is.#
RNIB won't confirm if they have the contract as they regard this as
confidential! Funny enough, our council is more than
happy to make it known who has contracts for the different services.
Anyway, with your agreement, I will pass your details to the
Ombudsman.
Thank you
Regards, Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: Tuesday, November 10, 2015 9:14 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille from HSBC technical issues
Hi Derek,
Having been in the business of selling and supporting braille
embossers for around 30 years, I think I can safely say that I do know
a modest amount about the production of braille.
I don't know who this Equality and Diversity manager is, but he is
certainly not talking out of his mouth. He certainly knows nothing
about braille production by the sound of things. He may even be being
given wrong information by a lower member of staff.
Any, and I repeat, ANY double-sided braille embosser is capable of
producing single-sided braille! It doesn't matter what price bracket
the embosser is in, be it thousands or hundreds of thousands of
Pounds.
And even if for some silly reason the embosser was locked in such a
silly mode, what is to stop them sending 2 new page commands after
each page. The result would be what you want.
I'm happy to talk to anyone about this if they wish more information.
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Derek Hornby
Sent: 10 November 2015 18:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] braille from HSBC technical issues
Hi All
Some of you may remember discussions here about HSBC making changes
that mean rather than Braille on one side of page, new way is Braille
on both sides for statements.
Here is what the Ombudsman says on this matter.
I will add in my comments.
"I called HSBC to explain the difficulties you're experiencing. I said
you're happy to compromise in receiving statements on A4 size, so long
as it is able to compromise in providing you the option to choose
Braille on one, or both sides of the paper.
HSBC have said it has liaised with its equality and diversity manager
about this. Unfortunately, it advised this is an option they're unable
to provide but if it were, they would have happily arranged this for
you."
MY COMMENTS
I notice the bank doesn't give a reason as to why they cannot
arrange for Braille on one side of page.
"HSBC explained statements that are not Braille printed are also
printed on both sides of the paper. It explained customers who receive
non-Braille statements aren't provided the option to have one sided
paper statements either. HSBC have advised it does this in order to
minimise the amount of paper it uses, which is reasonable."
MY COMMENTS
yes, reasonable if true!
I am told by a sighted person, that back of each and every print
page, the information is exactly same!
So basically sighted customers do read statement details on one side
of each page.
It's like this for print
Page 1 statement details
page 2 (back of page 1) general information.
page 3 statement details
page 4 a repeat of back of [page 2
and so on.
So how does that cut down on paper!
"You said as HSBC are able to provide one sided Braille letters then
it should be able to provide one sided Braille statements too.
However, HSBC have advised that the production of letters and bank
statements are separate. It explained statements are automated on a
different system and this system doesn't give the option of having one
sided printing."
MY COMMENTS
If that was true, how does the
automated system manage when it comes to grade 1 or grade
2 Braille. As they do offer that choice.
Regards, Derek
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
