Very well put George! It made me smile!
Kind regards,
Paul
Twitter: @paulleake1
paul.leake@xxxxxxxxxxxx
----- Original Message -----
From: George Bell <george@xxxxxxxxxxxxxxxxxxx
To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx
Date sent: Tue, 10 Nov 2015 21:13:47 +0000
Subject: [access-uk] Re: braille from HSBC technical issues
Hi Derek,
Having been in the business of selling and supporting braille
embossers for around 30 years, I think I can safely say that I do
know a modest amount about the production of braille.
I don't know who this Equality and Diversity manager is, but he
is certainly not talking out of his mouth. He certainly knows
nothing about braille production by the sound of things. He may
even be being given wrong information by a lower member of staff.
Any, and I repeat, ANY double-sided braille embosser is capable
of producing single-sided braille! It doesn't matter what price
bracket the embosser is in, be it thousands or hundreds of
thousands of Pounds.
And even if for some silly reason the embosser was locked in such
a silly mode, what is to stop them sending 2 new page commands
after each page. The result would be what you want.
I'm happy to talk to anyone about this if they wish more
information.
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Derek Hornby
Sent: 10 November 2015 18:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] braille from HSBC technical issues
Hi All
Some of you may remember discussions here about HSBC making
changes that mean rather than Braille on one side of page, new
way is Braille on both sides for statements.
Here is what the Ombudsman says on this matter.
I will add in my comments.
"I called HSBC to explain the difficulties you're experiencing.
I said you're happy to compromise in receiving statements on A4
size, so long as it is able to compromise in providing you the
option to choose Braille on one, or both sides of the paper.
HSBC have said it has liaised with its equality and diversity
manager about this. Unfortunately, it advised this is an option
they're unable to provide but if it were, they would have happily
arranged this for you."
MY COMMENTS
I notice the bank doesn't give a reason as to why they cannot
arrange for Braille on one side of page.
"HSBC explained statements that are not Braille printed are also
printed on both sides of the paper. It explained customers who
receive non-Braille statements aren't provided the option to have
one sided paper statements either. HSBC have advised it does
this in order to minimise the amount of paper it uses, which is
reasonable."
MY COMMENTS
yes, reasonable if true!
I am told by a sighted person, that back of each and every
print page, the information is exactly same!
So basically sighted customers do read statement details on one
side of each page.
It's like this for print
Page 1 statement details
page 2 (back of page 1) general information.
page 3 statement details
page 4 a repeat of back of [page 2
and so on.
So how does that cut down on paper!
"You said as HSBC are able to provide one sided Braille letters
then it should be able to provide one sided Braille statements
too. However, HSBC have advised that the production of letters
and bank statements are separate. It explained statements are
automated on a different system and this system doesn't give the
option of having one sided printing."
MY COMMENTS
If that was true, how does the
automated system manage when it comes to grade 1 or grade
2 Braille. As they do offer that choice.
Regards, Derek
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