Hi Karl I agree that if one gets subsidy one can still askor demand improvements. However, if one pays the full fee, then one is in a much stronger position to argue a case because one can then say: "We are paying same as everyone else so we should have same access" From a company point of view, the company can say: "We give you a discount because we are not able to offer same level of access to service as others" I don't thing that kind of argument has ever been tested in a court! If someone decided to sue BBC over not enough audio discriptons, the BBC may argue that there is no DDA case because the blind don't pay same fee as others. Regards, Derek ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq