[access-uk] Re: Interesting Link
- From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 13 Dec 2011 11:06:11 -0000
Hi Iain
I had some difficulties with choosing departure times when I put in say
Belfast to Edinburgh and vice versa. Perhaps this has changed, websites
seem to do it all the time!
Kind Regards,
Jackie Cairns
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Iain Lackie
Sent: 13 December 2011 10:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Interesting Link
What precisely is inaccessible about the Easyjet website?
I have had a look at the relevant page on the website about guide and
assistance dogs and it says
?Guide and assistance dogs
You can take your service dog onboard. If you need the assistance of a guide
or assistance dog you can travel with your animal on the routes detailed
below. (Please note: 'Emotional support dogs' are not considered as
assistance dogs under Regulation EC1107 or UK DfT Guidance, and therefore
are not accepted.)
?On all flights starting and finishing within the EU (excluding the United
Kingdom), plus Croatia and Switzerland.
?On all UK domestic flights (including Northern Ireland).
?On selected international flights between the EU, Croatia and Switzerland,
and nominated UK airports for which approval has been granted which are:
Belfast International, Bristol, London Luton, London Gatwick, London
Stansted, Manchester, Newcastle, Edinburgh and Glasgow
Service dogs will not be permitted to travel on flights to/from UK or
mainland Europe to/from Morocco, Egypt, Israel, Kosovo, Turkey or Jordan.
Flights from mainland Europe to Sicily, Sardinia or the Balearic Island (or
vice versa) are considered flights within mainland Europe for this purpose.
?Mainland Europe? for the purposes of this policy is considered to be all
routes on the easyJet network, excluding flights to/from UK to mainland
Europe or to/from Morocco, Egypt, Israel, Kosovo, Turkey or Jordan.
Travel is subject to the restrictions detailed below.
Service and helping dogs will only be permitted to travel if the passenger
is in possession of an official document provided by a recognised assistance
dog training organisation confirming that the dog is a fully trained service
dog or is under the control of a trainer. The dog must also be wearing a
standard identifying jacket or harness. Please note that on international
flights from mainland Europe to the UK service dogs are subject to the UK
Pet Passport Scheme. It is your responsibility to ensure that your
assistance dog fully meets the requirements of the Pet Passport Scheme.
easyJet cannot accept liability for any animals which are not correctly
documented. easyJet recommend that passengers contact the airport authority
of the UK arrival airport in advance of travel in order to confirm Pet
Passport details. Contact details are available via the airport websites, or
advice can be sought from UK Guide Dog Associations or the Defra Pet Travel
Scheme helpline.
No free seat will be allocated. Service dogs will be accommodated on the
floor of the aircraft at the feet of the handler. Should the handler wish to
have more room, an extra seat may be purchased so that the service dog can
stay on the floor next to the handler instead of in front of the handler.
If you are travelling with a service dog, please let us know in advance by
adding the information to your booking or contacting our Customer Service
Team and make sure you check-in at least 90 minutes prior to your scheduled
time of departure.?
I realise this is probably very much off topic, but I think it important to
know what is actually the policy as written on the Easyjet website.
Iain
From: Jackie Cairns <mailto:jackie.cairnsplace@xxxxxxxxxxxxxx>
Sent: Tuesday, December 13, 2011 9:42 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Interesting Link
Hi Ibrahim
Yes, that's fine, but Jo made an interesting point on TV last night when she
said their website was inaccessible. It certainly can be for booking as
I've tried it when flying to Scotland.
Kind Regards,
Jackie Cairns
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ibrahim Gucukoglu
Sent: 13 December 2011 01:28
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Interesting Link
Eleanor,
While I have every sympathy for the lady in this case, Easy jet were
following the rules and indeed the CAA guidelines on assistance dog travel,
so by rights the traveller needs to have the necessary paperwork confirming
their dog is a trained assistance dog for the safety of all concerned. Easy
jet have a duty of care to all their travellers, and the same goes for any
other airline, so if you take your guide dog identity card and pet vet book
with you whenever you travel, you should be absolutely fine.
All the best, Ibrahim.
From: Eleanor Burke <mailto:eleanorburke@xxxxxxxxxxxxxx>
Sent: Tuesday, December 13, 2011 12:28 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Interesting Link
Hi Barry Moderator
I do hope you do not mind me posting this link here for the list as I am a
guide dog owner travelling to Ireland on Wednesday and read this story just
now after my friend in Lisbern drew it to my attention.
http://www.dailymail.co.uk/news/article-2073306/Blind-woman-refused-easyJet-
flight-firm-wouldnt-let-guide-dog-travel.html?ito=feeds-newsxml
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