[access-uk] Re: Interesting Link
- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 13 Dec 2011 10:04:55 -0000
Ibrahim
As I understand it, the passenger was not informed at time of booking that any
paperwork for her dog would be required. Neither was she asked to produce any
such documentation when flying from Belfast to Gatwick, only on the return
journey.
So it appears EasyJet have a policy which is inconsistent and unclear, and not
implemented equally by all staff in all airports.
No wonder guide dog owners end up confused.
Barbara
----- Original Message -----
From: Iain Lackie
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, December 13, 2011 9:24 AM
Subject: [access-uk] Re: Interesting Link
Well, at least with Easyjet you can book your flight online. Try booking your
flight at www.bmibaby.com/. If anyone can select their departure and return
dates who is a screenreader user, I’d be interested to know how you did it.
This is inaccessibility in the truest sense of the word.
Iain
From: Ibrahim Gucukoglu
Sent: Tuesday, December 13, 2011 9:12 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Interesting Link
Hi Eleanor.
This isn’t AT related so I’ll keep this brief. Basically, your dog is an
animal and as such there are rules laid down for the carrying of pets and
assistance dogs on-board commercial aircraft. Just take your documents with
you and all should be fine, if you aren’t challenged for them then great, but
if you are, you’ll be prepared. If the train company suddenly decided that all
pets and guide/assistance dogs must be accompanied with appropriate travel
documentation and that fact was made readily available to you upon booking, you
could expect no different treatment to that given to any other passenger if you
weren’t carrying such documentation.
All the best, Ibrahim.
From: Eleanor Burke
Sent: Tuesday, December 13, 2011 1:47 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Interesting Link
Ibrahim I fly all the time with Neela my guide dog and until I read this I
was totally unaware that such documentation had to be readily available for
inspection on boarding an aircraft. Fortunately I do carry it with my freedom
pass but I would never have thought of showing it as I would have got in a
panick. As for my Record Book, it would have been in my case and will be again
on Wednesday when we take to the air once more.
Eleanor
----- Original Message -----
From: Ibrahim Gucukoglu
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, December 13, 2011 1:28 AM
Subject: [access-uk] Re: Interesting Link
Eleanor,
While I have every sympathy for the lady in this case, Easy jet were
following the rules and indeed the CAA guidelines on assistance dog travel, so
by rights the traveller needs to have the necessary paperwork confirming their
dog is a trained assistance dog for the safety of all concerned. Easy jet have
a duty of care to all their travellers, and the same goes for any other
airline, so if you take your guide dog identity card and pet vet book with you
whenever you travel, you should be absolutely fine.
All the best, Ibrahim.
From: Eleanor Burke
Sent: Tuesday, December 13, 2011 12:28 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Interesting Link
Hi Barry Moderator
I do hope you do not mind me posting this link here for the list as I am a
guide dog owner travelling to Ireland on Wednesday and read this story just now
after my friend in Lisbern drew it to my attention.
http://www.dailymail.co.uk/news/article-2073306/Blind-woman-refused-easyJet-flight-firm-wouldnt-let-guide-dog-travel.html?ito=feeds-newsxml
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