I had to open the help link then the guide and assistance dogs link. The help page has each section at heading level so you can quickly navigate to what you need. Iain From: Ibrahim Gucukoglu Sent: Tuesday, December 13, 2011 10:20 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Interesting Link Hi Ian. If that information is readily available on the easy jet website, I don't know what the fuss is all about. How easy was it to get to this information? All the best, Ibrahim. From: Iain Lackie Sent: Tuesday, December 13, 2011 10:15 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Interesting Link What precisely is inaccessible about the Easyjet website? I have had a look at the relevant page on the website about guide and assistance dogs and it says “Guide and assistance dogs You can take your service dog onboard. If you need the assistance of a guide or assistance dog you can travel with your animal on the routes detailed below. (Please note: 'Emotional support dogs' are not considered as assistance dogs under Regulation EC1107 or UK DfT Guidance, and therefore are not accepted.) •On all flights starting and finishing within the EU (excluding the United Kingdom), plus Croatia and Switzerland. •On all UK domestic flights (including Northern Ireland). •On selected international flights between the EU, Croatia and Switzerland, and nominated UK airports for which approval has been granted which are: Belfast International, Bristol, London Luton, London Gatwick, London Stansted, Manchester, Newcastle, Edinburgh and Glasgow Service dogs will not be permitted to travel on flights to/from UK or mainland Europe to/from Morocco, Egypt, Israel, Kosovo, Turkey or Jordan. Flights from mainland Europe to Sicily, Sardinia or the Balearic Island (or vice versa) are considered flights within mainland Europe for this purpose. “Mainland Europe” for the purposes of this policy is considered to be all routes on the easyJet network, excluding flights to/from UK to mainland Europe or to/from Morocco, Egypt, Israel, Kosovo, Turkey or Jordan. Travel is subject to the restrictions detailed below. Service and helping dogs will only be permitted to travel if the passenger is in possession of an official document provided by a recognised assistance dog training organisation confirming that the dog is a fully trained service dog or is under the control of a trainer. The dog must also be wearing a standard identifying jacket or harness. Please note that on international flights from mainland Europe to the UK service dogs are subject to the UK Pet Passport Scheme. It is your responsibility to ensure that your assistance dog fully meets the requirements of the Pet Passport Scheme. easyJet cannot accept liability for any animals which are not correctly documented. easyJet recommend that passengers contact the airport authority of the UK arrival airport in advance of travel in order to confirm Pet Passport details. Contact details are available via the airport websites, or advice can be sought from UK Guide Dog Associations or the Defra Pet Travel Scheme helpline. No free seat will be allocated. Service dogs will be accommodated on the floor of the aircraft at the feet of the handler. Should the handler wish to have more room, an extra seat may be purchased so that the service dog can stay on the floor next to the handler instead of in front of the handler. If you are travelling with a service dog, please let us know in advance by adding the information to your booking or contacting our Customer Service Team and make sure you check-in at least 90 minutes prior to your scheduled time of departure.” I realise this is probably very much off topic, but I think it important to know what is actually the policy as written on the Easyjet website. Iain From: Jackie Cairns Sent: Tuesday, December 13, 2011 9:42 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Interesting Link Hi Ibrahim Yes, that's fine, but Jo made an interesting point on TV last night when she said their website was inaccessible. It certainly can be for booking as I've tried it when flying to Scotland. Kind Regards, Jackie Cairns -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ibrahim Gucukoglu Sent: 13 December 2011 01:28 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Interesting Link Eleanor, While I have every sympathy for the lady in this case, Easy jet were following the rules and indeed the CAA guidelines on assistance dog travel, so by rights the traveller needs to have the necessary paperwork confirming their dog is a trained assistance dog for the safety of all concerned. Easy jet have a duty of care to all their travellers, and the same goes for any other airline, so if you take your guide dog identity card and pet vet book with you whenever you travel, you should be absolutely fine. All the best, Ibrahim. From: Eleanor Burke <mailto:eleanorburke@xxxxxxxxxxxxxx> Sent: Tuesday, December 13, 2011 12:28 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Interesting Link Hi Barry Moderator I do hope you do not mind me posting this link here for the list as I am a guide dog owner travelling to Ireland on Wednesday and read this story just now after my friend in Lisbern drew it to my attention. http://www.dailymail.co.uk/news/article-2073306/Blind-woman-refused-easyJet- flight-firm-wouldnt-let-guide-dog-travel.html?ito=feeds-newsxml ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq -------------------------------------------------------------------------------- ------------------------------------------------------- Orange vous informe que cet e-mail a été contrôlé par l'anti-virus mail. 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