[access-uk] Re: Increasingly frustrated with overdrive!
- From: "Aedan O'Meara" <aedanomeara@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 21 Oct 2014 20:58:48 +0100
Hi I have been asked to ascertain if the rNIB are using office 365?
Aedan.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Martha Burke
Sent: 21 October 2014 18:05
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Increasingly frustrated with overdrive!
What is wrong with all these e-mails from RNIB, surely you can get it right so
we don't have to keep changing to Western European!!! This is my 3rd one
today!!!
----- Original Message -----
From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, October 21, 2014 3:59 PM
Subject: [access-uk] Re: Increasingly frustrated with overdrive!
> With no word did I imply that, so I suggest you call me at your
> convenience?
>
> You have my number, hope to resolve your difficulties as soon as
> possible for you!
>
>
> Madleen Mann
> Tel: +44[0]20 7391 2308
> Technology Information Service
> RNIB Retail
> 105 Judd Street
> London
> WC1H 9NE
> Technology Information service: +44[0]20 7391 2280 Technology
> Information service Local Call Rate: 0845 9000015
>
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of hotscot72
> Sent: 21 October 2014 15:54
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> hello Madleen Mann, sorry if I was not at home for your call, but I
> cannot stay in all day for a telephone call, Billy
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Mann, Madleen
> Sent: 21 October 2014 14:51
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> We did already try to call you and I can not get hold of you at all!
>
> Please if you'd like to give me a call when you are available to talk:
> 0207 391 23 08!
>
>
>
> Madleen Mann
> Tel: +44[0]20 7391 2308
> Technology Information Service
> RNIB Retail
> 105 Judd Street
> London
> WC1H 9NE
> Technology Information service: +44[0]20 7391 2280 Technology
> Information service Local Call Rate: 0845 9000015
>
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Muhsin, Louisa
> Sent: 21 October 2014 14:43
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> Hi Billy,
>
> We've emailed you some extra help and we've just tried ringing you.
> The Tech Support Squad will also call you.
>
> Best,
> Louisa.
>
> Louisa Muhsin
>
> RNIB Overdrive - now available from RNIB online shop
>
> Reading Services Digital Manager, Solutions Team
>
> RNIB (Royal National Institute of Blind People)
> 105 Judd Street, London WC1H 9NE
>
> M: 07748 147309
> e: louisa.muhsin@xxxxxxxxxxx
> w: www.rnib.org.uk
>
> Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter:
> www.twitter.com/rnib
>
> Have you listened to RNIB's Insight Radio today ? Join us on Freeview
> 730, online at www.insightradio.co.uk via the TuneIn or Radio Player
> apps or on Sky 888.
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of hotscot72
> Sent: 21 October 2014 13:00
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> hi Aedan, I am really pleased for you.
> I am into the third week of my trial, and have not been able to use
> the service on my win8.2 laptop, as I cannot seem to find the download
> overdrive app link for the OP, Billy
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Aedan O'Meara
> Sent: 21 October 2014 12:01
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> Hi,
> I am using Overdrive on my win8 laptop for months now.
> Aedan.
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of hotscot72
> Sent: 21 October 2014 10:23
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> Hi Elenor, Like you I have about a week or so left on my free months
> trial, and I have been very disapointed in that I have not been able
> to use my new windows8 laptop system on the trial, as the Overdrive
> app for the windows8 systems is not yet available, and therefor, I
> cannot use the laptop for downloading audio books.
> Billy
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Eleanor Martha Burke
> Sent: 21 October 2014 09:30
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> I did weeks ago regarding my subscription and needless to say I never
> had a response. I did have one response weeks ago when I made my
> initial complaint about not hearing but then silence!!! I had been
> offered a free trial period and asked if the dates could be altered as
> I was in the middle of university exams. I think by now I have about
> a week free trial left because to date I was unable to take up this
> free offer. I was also to hear back regarding my local authority but again a
> huge silence!!!
> ----- Original Message -----
> From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Tuesday, October 21, 2014 9:09 AM
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
>
>> Morning everyone,
>>
>> If anyone would like any help, please do email Overdrive@xxxxxxxxxxx.
>> If you would prefer a call just put this in the message and we can
>> ring you back.
>>
>> Best,
>> Louisa.
>>
>>
>> Louisa Muhsin
>>
>> RNIB Overdrive - now available from RNIB online shop
>>
>> Reading Services Digital Manager, Solutions Team
>>
>> RNIB (Royal National Institute of Blind People)
>> 105 Judd Street, London WC1H 9NE
>>
>> M: 07748 147309
>> e: louisa.muhsin@xxxxxxxxxxx
>> w: www.rnib.org.uk
>>
>> Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter:
>> www.twitter.com/rnib
>>
>> Have you listened to RNIB's Insight Radio today ? Join us on Freeview
>> 730, online at www.insightradio.co.uk via the TuneIn or Radio Player
>> apps or on Sky 888.
>>
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of Iain Lackie
>> Sent: 20 October 2014 23:15
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>>
>> And if you have a problem, someone will actually get back to you.
>>
>> Iain
>>
>> -----Original Message-----
>> From: Steve Nutt
>> Sent: Monday, October 20, 2014 10:39 PM
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>>
>> Hi,
>>
>> Are you kidding? RNIB and Overdrive could learn a lot from Audible.
>> They are fantastic and even have an accessibility team. They even
>> make their betas certainly on Android, public, so we can feed back
>> before release of the next version.
>>
>> All the best
>>
>> Steve
>>
>> --
>> Computer Room Services
>> 77 Exeter Close
>> Stevenage
>> Hertfordshire
>> SG1 4PW
>> Tel: +44(0)1438-742286
>> Mob: +44(0)7956-334938
>> Fax: +44(0)1438-759589
>> Email: steve@xxxxxxxxxxxxxx
>> Web: http://www.comproom.co.uk
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of MJ Williams
>> Sent: 20 October 2014 21:48
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>>
>> Speaking personally, the £50 membership fee would've been better
>> spent on something more fruitful, eg, betting on landslide election
>> results for the Lib Dems, you get the idea.
>> I'm sorry, I don't wish to be deliberately rude, only one does not
>> expect such lamentably substandard service from the very organisation
>> whose raison d'etre is the betterment of living conditions for the
>> blind and partially-sighted in this country. Instead, what we have is
>> an organisation, a commercial concern to all outward appearances,
>> engaged in some of the worst forms of capitalistic practices while
>> still claiming to be a charity. Audable isn't a charity, yet, they
>> seem to do a far better job to judge from the level of praise they
>> regularly receive from members on this list and elsewhere. I could
>> go on, but I've ranted enough. Thank you for listening. <smile>
>> Sincerely, Matthew At 19:00 20/10/2014, you wrote:
>>>I feel your pain, wish I had not spent the
>>>£50.00 but thought it was worth a try, no titles take my
>>>fancy yet so haven't experienced what you are at the moment.
>>>
>>>On 20/10/2014 18:22, Alistair wrote:
>>>>Hi folks,Still having serious issues with this programme on my
>>>>pc,despite contacting RNIB overdrive team I find myself on the verge
>>>>of deleting the damn thing! spent a lot of time searching for
>>>>authors and books from the RNIB overdrive page, ensured the spelling
>>>>was correct only to have my searches returned as errors or not found!
>>>>which is odd as they were there at the llaunch of the app! Secondly,
>>>>after signing in, I try to download a title, so click borrow, then
>>>>click download mp3, only to be told that this is a master open
>>>>document file and where do I want to save it? The mp3 book does not
>>>>download!Where am I going wrong?I have read the RNIB notes and
>>>>endeavour to follow them correctly!I should add that this is a pc
>>>>problem only as I’ve already given up on the Ipod
>>>>as a bad job! For some reason I successfully use my Ipad Air to
>>>>download a
>>>>book, it would however be nice to use the pc! Anyone else experience
>>>>this?
>>>>
>>>>BEST!
>>>>
>>>>Alistair
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