[access-uk] Re: Increasingly frustrated with overdrive!

  • From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 21 Oct 2014 10:44:14 +0100

I don't understand this. I have a Windows 8 laptop and have successfully downloaded books and had them play with the Overdrive Media Console.


Iain

-----Original Message----- From: hotscot72
Sent: Tuesday, October 21, 2014 10:23 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Increasingly frustrated with overdrive!

Hi Elenor, Like you I have about a week or so left on my free months trial, and I have been very disapointed in that I have not been able to use my new windows8 laptop system on the trial, as the Overdrive app for the windows8 systems is not yet available, and therefor, I cannot use the laptop for downloading audio books.
Billy



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor Martha Burke
Sent: 21 October 2014 09:30
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Increasingly frustrated with overdrive!

I did weeks ago regarding my subscription and needless to say I never had a
response.  I did have one response weeks ago when I made my initial
complaint about not hearing but then silence!!!  I had been offered a free
trial period and asked if the dates could be altered as I was in the middle
of university exams.  I think by now I have about a week free trial left
because to date I was unable to take up this free offer.  I was also to hear
back regarding my local authority but again a huge silence!!!
----- Original Message ----- From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, October 21, 2014 9:09 AM
Subject: [access-uk] Re: Increasingly frustrated with overdrive!


Morning everyone,

If anyone would like any help, please do email Overdrive@xxxxxxxxxxx. If
you would prefer a call just put this in the message and we can ring you
back.

Best,
Louisa.


Louisa Muhsin

RNIB Overdrive - now available from RNIB online shop

Reading Services Digital Manager, Solutions Team

RNIB (Royal National Institute of Blind People)
105 Judd Street, London WC1H 9NE

M: 07748 147309
e: louisa.muhsin@xxxxxxxxxxx
w: www.rnib.org.uk

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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Iain Lackie
Sent: 20 October 2014 23:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Increasingly frustrated with overdrive!

And if you have a problem, someone will actually get back to you.

Iain

-----Original Message----- From: Steve Nutt
Sent: Monday, October 20, 2014 10:39 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Increasingly frustrated with overdrive!

Hi,

Are you kidding?  RNIB and Overdrive could learn a lot from Audible.  They
are fantastic and even have an accessibility team.  They even make their
betas certainly on Android, public, so we can feed back before release of
the next version.

All the best

Steve

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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
MJ Williams
Sent: 20 October 2014 21:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Increasingly frustrated with overdrive!

Speaking personally, the £50 membership fee
would've been better spent on something more
fruitful, eg, betting on landslide election
results for the Lib Dems, you get the idea.
I'm sorry, I don't wish to be deliberately rude,
only one does not expect such lamentably
substandard service from the very organisation
whose raison d'etre is the betterment of living
conditions for the blind and partially-sighted in
this country. Instead, what we have is an
organisation, a commercial concern to all outward
appearances, engaged in some of the worst forms
of capitalistic practices while still claiming to
be a charity.  Audable isn't a charity, yet, they
seem to do a far better job to judge from the
level of praise they regularly receive from
members on this list and elsewhere.  I could go
on, but I've ranted enough. Thank you for listening. <smile>
Sincerely, Matthew
At 19:00 20/10/2014, you wrote:
I feel your pain, wish I had not spent the
£50.00 but thought it was worth a try, no
titles take my fancy yet so haven't experienced what you are at the
moment.

On 20/10/2014 18:22, Alistair wrote:
Hi folks,Still having serious issues with this
programme on my pc,despite contacting RNIB
overdrive team I find myself on the verge of
deleting the damn thing! spent a lot of time
searching for authors and books from the RNIB
overdrive page, ensured the spelling was
correct only to have my searches returned as
errors or not found! which is odd as they were
there at the llaunch of the app! Secondly,
after signing in, I try to download a title, so
click borrow, then click download mp3, only to
be told that this is a master open document
file and where do I want to save it? The mp3
book does not download!Where am I going wrong?I
have read the RNIB notes and endeavour to
follow them correctly!I should add that this is
a pc problem only as I’ve already given up on
the Ipod as a bad job!  For some reason
I  successfully use my Ipad Air to download a
book, it would however be nice to use the pc!    Anyone else experience
this?

BEST!

Alistair
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