[access-uk] Re: Increasingly frustrated with overdrive!
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 21 Oct 2014 10:27:24 +0100
Hi Eleanor,
How weird. Louisa's message looked blank in Outlook 2013, but you seemed to
get it.
Glad you quoted it and thanks.
All the best
Steve
--
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Martha Burke
Sent: 21 October 2014 09:30
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Increasingly frustrated with overdrive!
I did weeks ago regarding my subscription and needless to say I never had a
response. I did have one response weeks ago when I made my initial
complaint about not hearing but then silence!!! I had been offered a free
trial period and asked if the dates could be altered as I was in the middle
of university exams. I think by now I have about a week free trial left
because to date I was unable to take up this free offer. I was also to hear
back regarding my local authority but again a huge silence!!!
----- Original Message -----
From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, October 21, 2014 9:09 AM
Subject: [access-uk] Re: Increasingly frustrated with overdrive!
> Morning everyone,
>
> If anyone would like any help, please do email Overdrive@xxxxxxxxxxx. If
> you would prefer a call just put this in the message and we can ring you
> back.
>
> Best,
> Louisa.
>
>
> Louisa Muhsin
>
> RNIB Overdrive - now available from RNIB online shop
>
> Reading Services Digital Manager, Solutions Team
>
> RNIB (Royal National Institute of Blind People)
> 105 Judd Street, London WC1H 9NE
>
> M: 07748 147309
> e: louisa.muhsin@xxxxxxxxxxx
> w: www.rnib.org.uk
>
> Join us on Facebook: www.facebook.com/rnibuk
> Follow us on twitter: www.twitter.com/rnib
>
> Have you listened to RNIB's Insight Radio today ? Join us on Freeview 730,
> online at www.insightradio.co.uk via the TuneIn or Radio Player apps or on
> Sky 888.
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of Iain Lackie
> Sent: 20 October 2014 23:15
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> And if you have a problem, someone will actually get back to you.
>
> Iain
>
> -----Original Message-----
> From: Steve Nutt
> Sent: Monday, October 20, 2014 10:39 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> Hi,
>
> Are you kidding? RNIB and Overdrive could learn a lot from Audible. They
> are fantastic and even have an accessibility team. They even make their
> betas certainly on Android, public, so we can feed back before release of
> the next version.
>
> All the best
>
> Steve
>
> --
> Computer Room Services
> 77 Exeter Close
> Stevenage
> Hertfordshire
> SG1 4PW
> Tel: +44(0)1438-742286
> Mob: +44(0)7956-334938
> Fax: +44(0)1438-759589
> Email: steve@xxxxxxxxxxxxxx
> Web: http://www.comproom.co.uk
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of
> MJ Williams
> Sent: 20 October 2014 21:48
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Increasingly frustrated with overdrive!
>
> Speaking personally, the £50 membership fee
> would've been better spent on something more
> fruitful, eg, betting on landslide election
> results for the Lib Dems, you get the idea.
> I'm sorry, I don't wish to be deliberately rude,
> only one does not expect such lamentably
> substandard service from the very organisation
> whose raison d'etre is the betterment of living
> conditions for the blind and partially-sighted in
> this country. Instead, what we have is an
> organisation, a commercial concern to all outward
> appearances, engaged in some of the worst forms
> of capitalistic practices while still claiming to
> be a charity. Audable isn't a charity, yet, they
> seem to do a far better job to judge from the
> level of praise they regularly receive from
> members on this list and elsewhere. I could go
> on, but I've ranted enough. Thank you for listening. <smile>
> Sincerely, Matthew
> At 19:00 20/10/2014, you wrote:
>>I feel your pain, wish I had not spent the
>>£50.00 but thought it was worth a try, no
>>titles take my fancy yet so haven't experienced what you are at the
>>moment.
>>
>>On 20/10/2014 18:22, Alistair wrote:
>>>Hi folks,Still having serious issues with this
>>>programme on my pc,despite contacting RNIB
>>>overdrive team I find myself on the verge of
>>>deleting the damn thing! spent a lot of time
>>>searching for authors and books from the RNIB
>>>overdrive page, ensured the spelling was
>>>correct only to have my searches returned as
>>>errors or not found! which is odd as they were
>>>there at the llaunch of the app! Secondly,
>>>after signing in, I try to download a title, so
>>>click borrow, then click download mp3, only to
>>>be told that this is a master open document
>>>file and where do I want to save it? The mp3
>>>book does not download!Where am I going wrong?I
>>>have read the RNIB notes and endeavour to
>>>follow them correctly!I should add that this is
>>>a pc problem only as I’ve already given up on
>>>the Ipod as a bad job! For some reason
>>>I successfully use my Ipad Air to download a
>>>book, it would however be nice to use the pc! Anyone else experience
>>>this?
>>>
>>>BEST!
>>>
>>>Alistair
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