Hi Billy, We've emailed you some extra help and we've just tried ringing you. The Tech Support Squad will also call you. Best, Louisa. Louisa Muhsin RNIB Overdrive - now available from RNIB online shop Reading Services Digital Manager, Solutions Team RNIB (Royal National Institute of Blind People) 105 Judd Street, London WC1H 9NE M: 07748 147309 e: louisa.muhsin@xxxxxxxxxxx w: www.rnib.org.uk Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter: www.twitter.com/rnib Have you listened to RNIB's Insight Radio today ? Join us on Freeview 730, online at www.insightradio.co.uk via the TuneIn or Radio Player apps or on Sky 888. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of hotscot72 Sent: 21 October 2014 13:00 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive! hi Aedan, I am really pleased for you. I am into the third week of my trial, and have not been able to use the service on my win8.2 laptop, as I cannot seem to find the download overdrive app link for the OP, Billy -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Aedan O'Meara Sent: 21 October 2014 12:01 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive! Hi, I am using Overdrive on my win8 laptop for months now. Aedan. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of hotscot72 Sent: 21 October 2014 10:23 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive! Hi Elenor, Like you I have about a week or so left on my free months trial, and I have been very disapointed in that I have not been able to use my new windows8 laptop system on the trial, as the Overdrive app for the windows8 systems is not yet available, and therefor, I cannot use the laptop for downloading audio books. Billy -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor Martha Burke Sent: 21 October 2014 09:30 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Increasingly frustrated with overdrive! I did weeks ago regarding my subscription and needless to say I never had a response. I did have one response weeks ago when I made my initial complaint about not hearing but then silence!!! I had been offered a free trial period and asked if the dates could be altered as I was in the middle of university exams. I think by now I have about a week free trial left because to date I was unable to take up this free offer. I was also to hear back regarding my local authority but again a huge silence!!! ----- Original Message ----- From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, October 21, 2014 9:09 AM Subject: [access-uk] Re: Increasingly frustrated with overdrive! > Morning everyone, > > If anyone would like any help, please do email Overdrive@xxxxxxxxxxx. > If you would prefer a call just put this in the message and we can > ring you back. > > Best, > Louisa. > > > Louisa Muhsin > > RNIB Overdrive - now available from RNIB online shop > > Reading Services Digital Manager, Solutions Team > > RNIB (Royal National Institute of Blind People) > 105 Judd Street, London WC1H 9NE > > M: 07748 147309 > e: louisa.muhsin@xxxxxxxxxxx > w: www.rnib.org.uk > > Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter: > www.twitter.com/rnib > > Have you listened to RNIB's Insight Radio today ? Join us on Freeview > 730, online at www.insightradio.co.uk via the TuneIn or Radio Player > apps or on Sky 888. > > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On > Behalf Of Iain Lackie > Sent: 20 October 2014 23:15 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Increasingly frustrated with overdrive! > > And if you have a problem, someone will actually get back to you. > > Iain > > -----Original Message----- > From: Steve Nutt > Sent: Monday, October 20, 2014 10:39 PM > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Increasingly frustrated with overdrive! > > Hi, > > Are you kidding? RNIB and Overdrive could learn a lot from Audible. > They are fantastic and even have an accessibility team. They even > make their betas certainly on Android, public, so we can feed back > before release of the next version. > > All the best > > Steve > > -- > Computer Room Services > 77 Exeter Close > Stevenage > Hertfordshire > SG1 4PW > Tel: +44(0)1438-742286 > Mob: +44(0)7956-334938 > Fax: +44(0)1438-759589 > Email: steve@xxxxxxxxxxxxxx > Web: http://www.comproom.co.uk > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On > Behalf Of MJ Williams > Sent: 20 October 2014 21:48 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Increasingly frustrated with overdrive! > > Speaking personally, the £50 membership fee would've been better > spent on something more fruitful, eg, betting on landslide election > results for the Lib Dems, you get the idea. > I'm sorry, I don't wish to be deliberately rude, only one does not > expect such lamentably substandard service from the very organisation > whose raison d'etre is the betterment of living conditions for the > blind and partially-sighted in this country. Instead, what we have is > an organisation, a commercial concern to all outward appearances, > engaged in some of the worst forms of capitalistic practices while > still claiming to be a charity. Audable isn't a charity, yet, they > seem to do a far better job to judge from the level of praise they > regularly receive from members on this list and elsewhere. I could go > on, but I've ranted enough. Thank you for listening. <smile> > Sincerely, Matthew At 19:00 20/10/2014, you wrote: >>I feel your pain, wish I had not spent the >>£50.00 but thought it was worth a try, no titles take my fancy yet >>so haven't experienced what you are at the moment. >> >>On 20/10/2014 18:22, Alistair wrote: >>>Hi folks,Still having serious issues with this programme on my >>>pc,despite contacting RNIB overdrive team I find myself on the verge >>>of deleting the damn thing! spent a lot of time searching for authors >>>and books from the RNIB overdrive page, ensured the spelling was >>>correct only to have my searches returned as errors or not found! >>>which is odd as they were there at the llaunch of the app! Secondly, >>>after signing in, I try to download a title, so click borrow, then >>>click download mp3, only to be told that this is a master open >>>document file and where do I want to save it? The mp3 book does not >>>download!Where am I going wrong?I have read the RNIB notes and >>>endeavour to follow them correctly!I should add that this is a pc >>>problem only as I’ve already given up on the Ipod as a bad >>>job! For some reason I successfully use my Ipad Air to download a >>>book, it would however be nice to use the pc! Anyone else experience >>>this? >>> >>>BEST! >>> >>>Alistair >>** To leave the list, click on the immediately-following link:- >>** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >>** If this link doesn't work then send a message to: >>** access-uk-request@xxxxxxxxxxxxx >>** and in the Subject line type >>** unsubscribe >>** For other list commands such as vacation mode, click on the >>** immediately-following link:- >>** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >>** or send a message, to >>** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > > To report this e-mail as Spam, please forward it to: > spam@xxxxxxxxxxxxxxx > > > -- > > Sign up now to #weardots and raise lots for RNIB Read. 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