[THIN] Re: SV: (OT)Advice to buy new server

  • From: "Jim Kerr" <jim@xxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Fri, 21 Jan 2005 11:04:14 -0500

IBM's support is just as good with their ThinkPad's too.  I called them because 
my battery wasn't holding a charge.  2 days later I had a new one delivered to 
my door and received a prepaid sticker so I could send the bad one back.  The 
part I appreciated was not getting flack when I told the support person I 
wanted a new battery.  I guess the saying "You get what you pay for" is true!

In 6 months it could be totally different.  Dells support might start kicking 
butt while HP's suffers.  It's one of those wonderful things we have to deal 
with in this industry.

:)

Jim
  ----- Original Message ----- 
  From: Greg Reese 
  To: thin@xxxxxxxxxxxxx 
  Sent: Friday, January 21, 2005 10:54 AM
  Subject: [THIN] Re: SV: (OT)Advice to buy new server


  I have always felt like there was a lot of ebb and flow between Dell
  and HP/Compaq as to who makes things better or has better support.
  Somtimes Dell is better, sometimes HP.

  We only buy IBM here.  They may not be number one in all areas but
  they stay consistent with what they do.  Thier support has been good
  to us for many years.  We had an ancient netfinity 3000 start acting
  goofy a while back.  I called IBM with the messages and behavior we
  were seeing.  An hour later there was an IBM tech at my door with a
  new motherboard under his arm.  He replaced the motherboard, ran a
  diagnostic, and the server was good as new.  Took him 30 minutes tops
  frorm the time he arrived.

  Greg


  On Fri, 21 Jan 2005 08:39:50 -0700, Steve Greenberg
  <steveg@xxxxxxxxxxxxxx> wrote:
  >  
  > I have heard the same complaints lately along with very long wait times to
  > get hardware on the order of two weeks...... 
  >   
  > But to be fair, most of our customers do use DELL and are happy 
  >   
  > 
  > Steve Greenberg
  > Thin Client Computing
  > 34522 N. Scottsdale Rd. suite D8453
  > Scottsdale, AZ 85262
  > (602) 432-8649
  > (602) 296-0411 fax
  > steveg@xxxxxxxxxxxxxx
  > 
  >  
  >  
  >  
  >  ________________________________
  >  From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
  > Behalf Of Jim Kerr
  > Sent: Friday, January 21, 2005 8:07 AM
  > To: thin@xxxxxxxxxxxxx
  > Subject: [THIN] Re: SV: (OT)Advice to buy new server
  > 
  >  
  >  
  > The only negative thing I hear these days is that Dell's support sucks.  The
  > last several customers I have visited have told be they will never by Dell
  > again.  
  > Jim 
  >  
  > ----- Original Message ----- 
  > From: Svein Arild Haugum 
  > To: thin@xxxxxxxxxxxxx 
  > Sent: Friday, January 21, 2005 4:08 AM 
  > Subject: [THIN] SV: (OT)Advice to buy new server 
  > 
  >  
  > I really dont think any brand offers anything the next one does'nt. 
  >   
  > Its more important to think "big picture", and have one brand/supplier to
  > ease what management software you have to learn/monitor, have one support
  > organization to call when needed and so on. Having 9 different brands
  > depending on whats hot when you bought it will never pay off. 
  >   
  > I have use IBM for all hardware, but i cant figure out any technical reason
  > to use them over HP or Dell. Same shit, different wrapping. 
  > 
  > Mvh 
  > Svein Arild 
  >  
  >  
  >  ________________________________
  >  Fra: dmauri@xxxxxx [mailto:dmauri@xxxxxx] 
  > Sendt: 21. januar 2005 09:57
  > Til: thin@xxxxxxxxxxxxx
  > Emne: [THIN] (OT)Advice to buy new server
  > 
  >  
  > 
  > Hi all, 
  > 
  > I'm looking for a new server to run separated applications from our farm,
  > such a Compleo, label printing software and also print server and others... 
  > Our servers in the farm are Proliant in a rack system. 
  > We're happy with them, but the new server I don't need to integrate in a
  > rack... 
  > Could you pls. give to me any models that you are happy and have a good
  > performance to do this tasks? 
  > Such as Xseries or Hp/compaq servers... 
  > 
  > Thanks a lot.
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