[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
- From: "LeRoy Westlund" <llw@xxxxxxxxxx>
- To: "TechAssist" <techassist@xxxxxxxxxxxxx>
- Date: Tue, 18 May 2004 15:28:20 -0600
Damnnn,...I wonder why you would be so mean to Wal-Mart !
He,He.
;-)
LLW
LeRoy Westlund
Westlund TV & Electronics
97 North Main "Where there's a will,...
Centerfield, UT 84622-0087 There's always a way."
Ph./Fax 435-528-3822
mailto:LLW@xxxxxxxxxx
-----Original Message-----
From: walter wood <wwood_38478@xxxxxxxxx>
To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
Date: Tuesday, May 18, 2004 12:40 PM
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
>Yes, we no longer use UPS because of their
>involvement in repair, and I don't shop at Wal-Mart
>if I can find it anywhere else.
>Walter
>--- J Silverman <greentron@xxxxxxx> wrote:
>> First of all, now that UPS is in the repair
>> business on an exclusive basis,
>> bypassing both independent servicers and parts
>> distributors, we consider
>> them competitors and redirect shipping where
>> possible. You can check this
>> out on their Website. They call the division
>> doing the repairs Supply Chain
>> Solutions. They repair cell phones, computers,
>> video projectors, and other
>> items on an exclusive basis and sell no parts or
>> service manuals for those
>> items. There is a link you can click on to see
>> examples of "service
>> problems" that they have solved for the
>> manufacturers. The SCS division
>> grosses about 3 billion per year.
>> Second, as far as damage goes, all of the shipped
>> items are handled the same
>> way. They go to hubs where the packages go down
>> gravity conveyers to another
>> conveyor at right angles. Sometimes the gravity
>> conveyor backs up and the
>> boxes coming down smash into one another. A 75
>> pound box hitting a
>> stationary box at an angle can make quite a dent!
>> Small boxes can bounce up
>> into the air and fall off the conveyor or even
>> get tangled up in the
>> machinery underneath. Thin, envelope type
>> packages can slip between the
>> conveyor rollers and get torn to pieces. Once you
>> understand the handling
>> system you get a better idea of how you have to
>> pack things to survive.
>> Jerry Silverman
>> Greentron Inc
>> 4 Newland Ave
>> Greenville SC 29609
>> 864 232 3889
>> Fax 271 2080
>> mailto:greentron@xxxxxxx
>> ----- Original Message -----
>> From: "JMartin.ExcelDistributinginc.com"
>> <jmartin@xxxxxxxxxxxxxxxxxxxxxxxx>
>> To: <techassist@xxxxxxxxxxxxx>
>> Sent: Tuesday, May 18, 2004 11:10 AM
>> Subject: [TechAssist] Re: Airborne Express vs.
>> UPS (And Fed EX!)
>>
>>
>> > Well, quite a subject here. It becomes a
>> headache on our end sometimes.
>> > Here's what we deal with.
>> >
>> > As most of you know we use Airborne, UPS, Fed
>> Ex ground and USPS. Some
>> > areas get better service with one and some guys
>> prefer one over the other,
>> > we use whichever you wish.
>> >
>> > There are a lot more damages with UPS. As a
>> matter of fact in the last 2
>> > days we got back 6 (yes, six) HA68ADT275
>> picture tubes that were either
>> > broken or the box became round after shipping
>> and the cust. refused
>> > (rightfully so). UPS says there is
>> insufficient cushioning when we claim
>> > these and they cannot reimburse us. Our rep
>> will be in and check them and
>> > hopefully they'll cover the costs but so much
>> time has been wasted
>> already.
>> > We are reshipping 3 of them today with Airborne
>> so we'll see how that
>> goes.
>> >
>> > We send our shields and screens with Fed Ex
>> ground and have had pretty
>> good
>> > luck so far but have had a couple damages. I
>> don't think some drivers and
>> > handlers can read or understand what F R A G I
>> L E means.
>> >
>> > I can understand damages every now and then it
>> is too often with UPS.
>> > Airborne has the least claims and Fed Ex takes
>> the oversize stuff
>> cheapest.
>> > It's kind of a gamble no matter who you ship
>> with, make sure you get
>> > insurance :-)
>> >
>> > If you prefer a certain carrier, let us know
>> with your next order.
>> Thanks!
>> >
>> > Sincerely,
>> >
>> > Jason Martin
>> > Excel Distributing Inc.
>> > 1819 Mentor Ave.
>> > Cincinnati, Ohio 45212
>> >
>> > ph-800-733-3329 fax- 800-735-8007
>> > www.ExcelDistributingInc.com
>> >
>>
>=========================================================
>> > 2nd Day Air for just $7 up to 5 lbs. with only
>> a $20 order!
>> >
>>
>=========================================================
>> > We will meet or beat any advertised price on
>> Thomson RCA parts!!!
>> >
>>
>=========================================================
>> > - - - A backward poet writes inverse - - -
>> >
>> > ----- Original Message -----
>> > From: "Doug Keller" <dek@xxxxxxxxxxxxxx>
>> > To: <techassist@xxxxxxxxxxxxx>
>> > Sent: Sunday, May 16, 2004 7:51 AM
>> > Subject: [TechAssist] Re: Airborne Express vs.
>> UPS (And Fed EX!)
>> >
>> >
>> > > Clint sent me a MB last year that he had went
>> ahead and already put the
>> > > processor in. (You know the processor that
>> goes into the LOCKING
>> > > socket??). And I have griped to him many,
>> many times about how him
>> > > packing stuff in "over-kill" mode. Anyway,
>> this package comes ups, and
>> > > somewhere along the line it had been dropped
>> or banged so hard that the
>> > > processor had been knocked out of the STILL
>> LOCKED SOCKET. It was
>> > > rolling around in the box with about half of
>> the pins bent flat. Clint
>> > > said they have to have dropped it from a 5
>> story building to do that. I
>> > > called in a claim and was told that they
>> would "pick it up next week to
>> > > be inspected by their damage team" and that
>> it "must be packed in the
>> > > original container in the original received
>> condition", blah-blah-blah.
>> > > I told them I didn't have 6-10 weeks to wait
>> on this, that I had a
>> > > customer waiting as we spoke. I heard, "We're
>> sorry sir, but that is our
>> > > policy. Would you like to cancel the claim?".
>> To make a long story
>> > > short, I managed to straighten the pins on
>> the processor and get it back
>> > > together myself and it still worked. But I
>> lost about 20 man-hours in
>> > > the process that I got no pay or compensation
>> whatsoever for.
>> > >
>> > > Doug Keller
>> > > Wis-Kel Electronics
>> > > 101 Freeland Ave.
>> > > Terra Alta, WV
>> > > USA 26764
>> > > dek@xxxxxxxxxxxxxx
>> > > dek@xxxxxxxxxxxxxxx
>> > > http://www.tech-assist.org
>> > > "Learn from the mistakes of others, because
>> you
>> > > won't live long enough to make them all
>> yourself"
>> > >
>> > >
>> > >
>> > >
>> > >
>> > > George wrote:
>> > >
>> > > >How about a time when I received a
>> hard-drive that shipped UPS and
>> marked
>> > > >"fragile electronic equipment handle with
>> care", the idiot dumped the
>> box
>> > to
>> > > >the floor making a very loud noise and left.
>> I was appalled when I
>> later
>> > saw
>> > > >that it was the hard-drive that was on
>> order. I specify USPS Priority
>> > Mail
>> > > >when ever possible, always received good
>> service from the post office.
>> > > >Recently I have been receiving Fed-Ex
>> without any problems.
>> > > >
>> > > >George
>> > > >Afana Electronics
>> > > >Moreno Valley, CA
>> > > >----- Original Message -----
>> > > >From: "J Silverman" <greentron@xxxxxxx>
>> > > >To: <techassist@xxxxxxxxxxxxx>
>> > > >Sent: Friday, May 14, 2004 12:24 PM
>> > > >Subject: [TechAssist] Re: Airborne Express
>> vs. UPS (And Fed EX!)
>> > > >
>> > > >
>> > > >
>> > > >
>> > > >>Sounds like a good way to make money! At
>> least 50% of the monitors and
>> > > >>
>> > > >>
>> > > >vcrs
>> > > >
>> > > >
>> > > >>we shipped UPS would get damaged no matter
>> how we packed them. Double
>> > and
>> > > >>triple packing, bubble wrap, peanuts, etc.
>> One dealer in Forest City
>> NC
>> > > >>refused to accept any stuff shipped UPS
>> because it was always damaged
>> in
>> > > >>some way ( they used to bring the stuff to
>> us for warranty service and
>> I
>> > > >>
>> > > >>
>> > > >had
>> > > >
>> > > >
>> > > >>to tell them sorry shipping damage). So we
>> could ship stuff insured
>> and
>> > > >>
>> > > >>
>> > > >ask
>> > > >
>> > > >
>> > > >>for the opportunity value when they break
>> it!
>> > > >>It was such a pain in the neck fighting
>> with UPS over shipping damage
>> > that
>> > > >>we bought a van and ran a route in a 60
>> mile radius 3 days a week for
>> > many
>> > > >>years, with about 50 items dropped off and
>> 50 picked up each trip.
>> When
>> > > >>
>> > > >>
>> > > >the
>> > > >
>> > > >
>> > > >>stuff got cheaper the volume fell off and
>> we gradually discontinued
>> the
>> > > >>pickup service. We still ship camcorders
>> but with 12 inchs of packing
>> on
>> > > >>each side they seem to survive the system.
>> > > >>Jerry Silverman
>> > > >>Greentron Inc
>> > > >>4 Newland Ave
>> > > >>Greenville SC 29609
>> > > >>864 232 3889
>> > > >>Fax 271 2080
>> > > >>mailto:greentron@xxxxxxx
>> > > >>----- Original Message -----
>> > > >>From: "Technotronic Dimensions"
>> <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
>> > > >>To: <techassist@xxxxxxxxxxxxx>
>> > > >>Sent: Thursday, May 13, 2004 7:41 PM
>> > > >>Subject: [TechAssist] Re: Airborne Express
>> vs. UPS (And Fed EX!)
>> > > >>
>> > > >>
>> > > >>
>> > > >>
>> > > >>>If I packaged the Item improperly, or
>> whatever caused the Damage ,
>> was
>> > > >>>clearly my fault, of Course. Why wouldnt I
>> ?
>> > > >>>
>> > > >>>I didnt like the Fact that this Seller
>> Actually WORKED For Fed ex,
>> got
>> > a
>> > > >>>Discounted Rate, and did not know how to
>> pack up a Monitor. She
>> basicly
>> > > >>>admitted it was her fault, but would only
>> recommend they pay me the
>> > > >>>
>> > > >>>
>> > > >>Shipping
>> > > >>
>> > > >>
>> > > >>>cost, plus what I bid for it on Ebay. The
>> item was covered by Fed Ex
>> > for
>> > > >>>
>> > > >>>
>> > > >>up
>> > > >>
>> > > >>
>> > > >>>to $100.....so I dont see this as a
>> problem at all as it had a Dollar
>> > > >>>
>> > > >>>
>> > > >>Value
>> > > >>
>> > > >>
>> > > >>>to me worth more than the Bidding price
>> which is actually , believe
>> it
>> > > >>>
>> > > >>>
>> > > >or
>> > > >
>> > > >
>> > > >>>not, why people buy on Ebay to begin with.
>> If Someone buys a TV with
>> a
>> > > >>>broken control Button on Ebay and Recieves
>> the Item with the Case all
>> > > >>>
>> > > >>>
>> > > >>busted
>> > > >>
>> > > >>
>> > > >>>up because of Improper Packing, the Buyer
>> ought to be compensated -
>> > > >>>
>> > > >>>
>> > > >>period.
>> > > >>
>> > > >>
>> > > >>>Its not their Fault the ITEM was damaged
>> in shipping, and if they are
>> > > >>>
>> > > >>>
>> > > >>pissed
>> > > >>
>> > > >>
>> > > >>>off, and ask for compensation under the
>> $100 coverage on all their
>> > > >>>shipments, what the heck is wrong with
>> that? In their View, this was
>> a
>> > > >>>
>> > > >>>
>> > > >>Scam.
>> > > >>
>> > > >>
>> > > >>>
>> > > >>>
>> > > >>>Steve Hearns
>> > > >>>Technotronic Dimensions, NY [USA]
>> > > >>>WWW.TECHNOTRONIC-DIMENSIONS.COM
>> > > >>>1-877-817-9885 (Voice / Fax Toll Free - US
>> Only)
>> > > >>>
>> > > >>>----- Original Message -----
>> > > >>>From: "J Silverman" <greentron@xxxxxxx>
>> > > >>>To: <techassist@xxxxxxxxxxxxx>
>> > > >>>Sent: Thursday, May 13, 2004 4:55 PM
>> > > >>>Subject: [TechAssist] Re: Airborne Express
>> vs. UPS (And Fed EX!)
>> > > >>>
>> > > >>>
>> > > >>>Suppose you had an accident with a piece
>> of a dealers store stock and
>> > > >>>
>> > > >>>
>> > > >they
>> > > >
>> > > >
>> > > >>>wanted you to reimburse them at the retail
>> price. Would you do it?
>> > > >>>Jerry Silverman
>> > > >>>Greentron Inc
>> > > >>>4 Newland Ave
>> > > >>>Greenville SC 29609
>> > > >>>864 232 3889
>> > > >>>Fax 271 2080
>> > > >>>mailto:greentron@xxxxxxx
>> > > >>>----- Original Message -----
>> > > >>>From: "Technotronic Dimensions"
>> <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
>> > > >>>To: <techassist@xxxxxxxxxxxxx>
>> > > >>>Sent: Thursday, May 13, 2004 12:42 PM
>> > > >>>Subject: [TechAssist] Re: Airborne Express
>> vs. UPS (And Fed EX!)
>> > > >>>
>> > > >>>
>> > > >>>
>> > > >>>
>> > > >>>>I would take UPS over Fedex Ground any
>> day. I bought a Broken
>> Monitor
>> > > >>>>
>> > > >>>>
>> > > >>on
>> > > >>
>> > > >>
>> > > >>>>Ebay a while ago which had a fairly well
>> known problem that was a
>> > > >>>>
>> > > >>>>
>> > > >>>relatively
>> > > >>>
>> > > >>>
>> > > >>>>easy fix. The Seller worked for Fed Ex,
>> and got a discount on Ground
>> > > >>>>Shipping. Problem was, she didnt know how
>> to pack. Result was a
>> > > >>>>
>> > > >>>>
>> > > >Monitor
>> > > >
>> > > >
>> > > >>>>recieved with all the PC boadrs cracked
>> apart.
>> > > >>>>
>> > > >>>>When I told her the Cost of replacing all
>> these Boards From Samsung
>> (
>> > > >>>>
>> > > >>>>
>> > > >>>About
>> > > >>>
>> > > >>>
>> > > >>>>$300) exceeded what a New Monitor Cost,
>> and there was now more
>> wrong
>> > > >>>>
>> > > >>>>
>> > > >>with
>> > > >>
>> > > >>
>> > > >>>>it than original problem, she was not to
>> happy. I asked for
>> > > >>>>
>> > > >>>>
>> > > >Compensation
>> > > >
>> > > >
>> > > >>>for
>> > > >>>
>> > > >>>
>> > > >>>>what I could have sold it for if I fixed
>> it up and sold it locally,
>> > > >>>>
>> > > >>>>
>> > > >only
>> > > >
>> > > >
>> > > >>>>about $70 and She refused. She also would
>> not cooperate With Fed EX
>> ,
>> > > >>>>
>> > > >>>>
>> > > >>and
>> > > >>
>> > > >>
>> > > >>>>Fed Ex basicly sided with her, saying all
>> I could recoup was the
>> > > >>>>
>> > > >>>>
>> > > >>original
>> > > >>
>> > > >>
>> > > >>>>price the monitor sold for when I won it
>> , whch was like $15, +22
>> > > >>>>
>> > > >>>>
>> > > >>>Shipping.
>> > > >>>
>> > > >>>
>> > > >>>>They actually sent a Guy to inspect the
>> Shipment - and it was a
>> joke.
>> > > >>>>
>> > > >>>>
>> > > >He
>> > > >
>> > > >
>> > > >>>>didnt even want to view the Boards inside
>> the monitor, just wanted
>> to
>> > > >>>>
>> > > >>>>
>> > > >>take
>> > > >>
>> > > >>
>> > > >>>>it, and would not say that I would be
>> getting a Claim going for
>> > > >>>>
>> > > >>>>
>> > > >>>$70....they
>> > > >>>
>> > > >>>
>> > > >>>>kept saying $37 all the time. Needless to
>> Say I still have the
>> monitor
>> > > >>>>
>> > > >>>>
>> > > >>>here
>> > > >>>
>> > > >>>
>> > > >>>>for when things are REALLY REALLY Slow,
>> and I suppose I will try to
>> > > >>>>
>> > > >>>>
>> > > >fix
>> > > >
>> > > >
>> > > >>>the
>> > > >>>
>> > > >>>
>> > > >>>>boards, but they are really badly
>> damaged. Theres no guarantee they
>> > > >>>>
>> > > >>>>
>> > > >will
>> > > >
>> > > >
>> > > >>>>work.
>> > > >>>>
>> > > >>>>At Least With UPS, they know these things
>> happen once in a While,
>> and
>> > > >>>>
>> > > >>>>
>> > > >>they
>> > > >>
>> > > >>
>> > > >>>>will cover you and get a claim started.
>> Fed Ex would not Start a
>> Claim
>> > > >>>>
>> > > >>>>
>> > > >>at
>> > > >>
>> > > >>
>> > > >>>>all. UPS has done this a couple of Times
>> before for me in the past
>> in
>> > > >>>>
>> > > >>>>
>> > > >>same
>> > > >>
>> > > >>
>> > > >>>>Scenarios and never whined about it. I
>> told this to the Fed Ex Guy,
>> > > >>>>
>> > > >>>>
>> > > >and
>> > > >
>> > > >
>> > > >>he
>> > > >>
>> > > >>
>> > > >>>>seemed not to care, and I told him I
>> would never Ship ANYTHING out
>> FED
>> > > >>>>
>> > > >>>>
>> > > >>EX
>> > > >>
>> > > >>
>> > > >>>>because of this incident. He Seemed not
>> to be interested in losing
>> me
>> > > >>>>
>> > > >>>>
>> > > >as
>> > > >
>> > > >
>> > > >>a
>> > > >>
>> > > >>
>> > > >>>>Customer or potential Customer. UPS and
>> DHL I dont think would ever
>> > > >>>>
>> > > >>>>
>> > > >act
>> > > >
>> > > >
>> > > >>>this
>> > > >>>
>> > > >>>
>> > > >>>>Way.
>> > > >>>>
>> > > >>>>Steve Hearns
>> > > >>>>Technotronic Dimensions, NY [USA]
>> > > >>>>WWW.TECHNOTRONIC-DIMENSIONS.COM
>> > > >>>>1-877-817-9885 (Voice / Fax Toll Free -
>> US Only)
>> > > >>>>
>> > > >>>>
>> > > >>>>----- Original Message -----
>> > > >>>>From: <gulftech@xxxxxxxx>
>> > > >>>>To: <techassist@xxxxxxxxxxxxx>
>> > > >>>>Sent: Thursday, May 13, 2004 10:37 AM
>> > > >>>>Subject: [TechAssist] Airborne Express
>> vs. UPS
>> > > >>>>
>> > > >>>>
>> > > >>>>We have before talked about reasons to
>> avoid using UPS. Many of the
>> > > >>>>
>> > > >>>>boxes I get from UPS or at least
>> partially crushed.
>> > > >>>>
>> > > >>>>I order often from Tritronics. When
>> shipped by Airborne, I receive
>> my
>> > > >>>>order in three days or less. Today, I
>> called to check on an order
>> > > >>>>
>> > > >>>>
>> > > >from
>> > > >
>> > > >
>> > > >>>>5/7. Was sent out 5/7 using UPS. Was
>> told it is scheduled for
>> > > >>>>
>> > > >>>>
>> > > >>deliverly
>> > > >>
>> > > >>
>> > > >>>>today. Six days? Way too long,
>> especially when the order contains
>> > > >>>>
>> > > >>>>
>> > > >>items
>> > > >>
>> > > >>
>> > > >>>>holding up a repair.
>> > > >>>>
>> > > >>>>Tritronics uses both UPS and Airborne, as
>> well as the US Mail for
>> > > >>>>
>> > > >>>>
>> > > >>certain
>> > > >>
>> > > >>
>> > > >>>>items. I will specify shipment by
>> Airborne in the future.
>> > > >>>>
>> > > >>>>
>> > > >>>>Ken Smith
>> > > >>>>Gulf Technical Services
>> > > >>>>3034 Gulf Breeze Parkway
>> > > >>>>Gulf Breeze, FL 32563
>> > > >>>>850-934-8324 (Voice) 850-932-0819 (Fax)
>> > > >>>>
>> > > >>>>
>> > >
>>
>>>>>________________________________________________________________
>> > > >>>>The best thing to hit the Internet in
>> years - Juno SpeedBand!
>> > > >>>>Surf the Web up to FIVE TIMES FASTER!
>> > > >>>>Only $14.95/ month - visit www.juno.com
>> to sign up today!
>> > > >>>>
>> > > >>>>
>> > > >>>>
>> > >
>> >
>>
>>>-------------------------------------------------------------------------
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>
>=====
>Walter Wood
>Future Tech Home Center
>2786 Hwy. 43 N.
>Lawrenceburg Tn. 38464
>931-829-3337
>Fax 931-829-4044
>mailto:wwood_38478@xxxxxxxxx
>
>
>
>
>__________________________________
>Do you Yahoo!?
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