[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)

If I packaged the Item improperly, or whatever caused the Damage , was
clearly my fault, of Course. Why wouldnt I ?

I didnt like the Fact that this Seller Actually WORKED For Fed ex, got a
Discounted Rate, and did not know how to pack up a Monitor. She basicly
admitted it was her fault, but would only recommend they pay me the Shipping
cost, plus what I bid for it on Ebay. The item was covered by Fed Ex for up
to $100.....so I dont see this as a problem at all as it had a Dollar Value
to me worth more than the Bidding price which is actually , believe it or
not, why people buy on Ebay to begin with. If Someone buys a TV with a
broken control Button on Ebay and Recieves the Item with the Case all busted
up because of Improper Packing, the Buyer ought to be compensated -  period.
Its not their Fault the ITEM was damaged in shipping, and if they are pissed
off, and ask for compensation under the $100 coverage on all their
shipments, what the heck is wrong with that? In their View, this was a Scam.




Steve Hearns
Technotronic Dimensions, NY [USA]
WWW.TECHNOTRONIC-DIMENSIONS.COM
1-877-817-9885 (Voice / Fax Toll Free - US Only)

----- Original Message ----- 
From: "J Silverman" <greentron@xxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 13, 2004 4:55 PM
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)


Suppose you had an accident with a piece of a dealers store stock and they
wanted you to reimburse them at the retail price. Would you do it?
Jerry Silverman
Greentron Inc
4 Newland Ave
Greenville SC 29609
864 232 3889
Fax 271 2080
mailto:greentron@xxxxxxx
----- Original Message -----
From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 13, 2004 12:42 PM
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)


> I would take UPS over Fedex  Ground any day. I bought a Broken Monitor on
> Ebay a while ago which had a fairly well known problem that was a
relatively
> easy fix. The Seller worked for Fed Ex, and got a discount on Ground
> Shipping. Problem was, she didnt know how to pack. Result was a Monitor
> recieved with all the PC boadrs cracked apart.
>
> When I told her the Cost of replacing all these Boards From Samsung  (
About
> $300)  exceeded what a New Monitor Cost, and there was now more wrong with
> it than original problem, she was not to happy. I asked for Compensation
for
> what I could have sold it for if I fixed it up and sold it locally, only
> about $70 and She refused. She also would not cooperate With Fed EX , and
> Fed Ex basicly sided with her, saying all I could recoup was the original
> price the monitor sold for when I won it , whch was like $15, +22
Shipping.
> They actually sent a Guy to inspect the Shipment - and it was a joke. He
> didnt even want to view the Boards inside the monitor, just wanted to take
> it, and would not say that I would be getting a Claim going for
$70....they
> kept saying $37 all the time. Needless to Say I still have the monitor
here
> for when things are REALLY REALLY Slow, and I suppose I will try to fix
the
> boards, but they are really badly damaged. Theres no guarantee they will
> work.
>
> At Least With UPS, they know these things happen once in a While, and they
> will cover you and get a claim started. Fed Ex would not Start a Claim at
> all. UPS has done this a couple of Times before for me in the past in same
> Scenarios and never whined about it. I told this to the Fed Ex Guy, and he
> seemed not to care, and I told him I would never Ship ANYTHING out FED EX
> because of this incident. He Seemed not to be interested in losing me as a
> Customer or potential Customer. UPS and DHL I dont think would ever act
this
> Way.
>
> Steve Hearns
> Technotronic Dimensions, NY [USA]
> WWW.TECHNOTRONIC-DIMENSIONS.COM
> 1-877-817-9885 (Voice / Fax Toll Free - US Only)
>
>
> ----- Original Message -----
> From: <gulftech@xxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, May 13, 2004 10:37 AM
> Subject: [TechAssist] Airborne Express vs. UPS
>
>
> We have before talked about reasons to avoid using UPS.  Many of the
>
> boxes I get from UPS or at least partially crushed.
>
> I order often from Tritronics.  When shipped by Airborne, I receive my
> order in three days or less.  Today, I called to check on an order from
> 5/7.  Was sent out 5/7 using UPS.  Was told it is scheduled for deliverly
> today.  Six days?  Way too long, especially when the order contains items
> holding up a repair.
>
> Tritronics uses both UPS and Airborne, as well as the US Mail for certain
> items.  I will specify shipment by Airborne in the future.
>
>
> Ken Smith
> Gulf Technical Services
> 3034 Gulf Breeze Parkway
> Gulf Breeze, FL  32563
> 850-934-8324 (Voice) 850-932-0819 (Fax)
>
>
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