[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
- From: daryls_tv@xxxxxxx
- To: techassist@xxxxxxxxxxxxx
- Date: Thu, 13 May 2004 14:55:51 -0600
I had a claim on Fed-Ex ground on a CRT that the box was destroyed and the tube
cracked. Filed the claim and in less than a week I was paid. Had a shipment
by Airborne Express that took ten days to get it (so much for second day air).
I have had UPS lose shipments and the supplier had to re-ship. Never did show
up.
I had a shipment and UPS refused it saying it was too big and if it were of the
proper size it would cost around $65 to ship. Took it to Fed-Ex and no hassles
and it cost $16 to ship.
Needless to say, guess who gets my business.
Daryl
Daryl's TV
2402 Wyoming Ave.
El Paso, TX 79903
daryls_tv@xxxxxxx
www.angelfire.com/tv2/daryls_tv
----- Original Message -----
From: "Leonard G. Caillouet" <lcaillo@xxxxxxx>
Date: Thu, 13 May 2004 13:44:27 -0400
To: <techassist@xxxxxxxxxxxxx>
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> Every claim that I have filed with UPS for damaged products in the past 4
> years has been routinely rejected for insufficient packaging (including
> units double boxed and using the original manufacturer's packaging...we do
> one or the other or both on all shipments) and only after hours on the phone
> and threatening to cancel our account have any of them been paid. Typical
> time frame is 6-8 weeks to resolve a claim.
>
> UPS is very close to being replaced here. We have much better service from
> FedEx, although I have not had to make a single claim with them, so I am not
> familiar with their process.
>
> Leonard G. Caillouet
> Electronics World
> Gainesville, FL
> 352-332-5608
> 352-332-5668 (fax)
>
>
> ----- Original Message -----
> From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, May 13, 2004 12:42 PM
> Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
>
>
> > I would take UPS over Fedex Ground any day. I bought a Broken Monitor on
> > Ebay a while ago which had a fairly well known problem that was a
> relatively
> > easy fix. The Seller worked for Fed Ex, and got a discount on Ground
> > Shipping. Problem was, she didnt know how to pack. Result was a Monitor
> > recieved with all the PC boadrs cracked apart.
> >
> > When I told her the Cost of replacing all these Boards From Samsung (
> About
> > $300) exceeded what a New Monitor Cost, and there was now more wrong with
> > it than original problem, she was not to happy. I asked for Compensation
> for
> > what I could have sold it for if I fixed it up and sold it locally, only
> > about $70 and She refused. She also would not cooperate With Fed EX , and
> > Fed Ex basicly sided with her, saying all I could recoup was the original
> > price the monitor sold for when I won it , whch was like $15, +22
> Shipping.
> > They actually sent a Guy to inspect the Shipment - and it was a joke. He
> > didnt even want to view the Boards inside the monitor, just wanted to take
> > it, and would not say that I would be getting a Claim going for
> $70....they
> > kept saying $37 all the time. Needless to Say I still have the monitor
> here
> > for when things are REALLY REALLY Slow, and I suppose I will try to fix
> the
> > boards, but they are really badly damaged. Theres no guarantee they will
> > work.
> >
> > At Least With UPS, they know these things happen once in a While, and they
> > will cover you and get a claim started. Fed Ex would not Start a Claim at
> > all. UPS has done this a couple of Times before for me in the past in same
> > Scenarios and never whined about it. I told this to the Fed Ex Guy, and he
> > seemed not to care, and I told him I would never Ship ANYTHING out FED EX
> > because of this incident. He Seemed not to be interested in losing me as a
> > Customer or potential Customer. UPS and DHL I dont think would ever act
> this
> > Way.
> >
> > Steve Hearns
> > Technotronic Dimensions, NY [USA]
> > WWW.TECHNOTRONIC-DIMENSIONS.COM
> > 1-877-817-9885 (Voice / Fax Toll Free - US Only)
> >
> >
> > ----- Original Message -----
> > From: <gulftech@xxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Thursday, May 13, 2004 10:37 AM
> > Subject: [TechAssist] Airborne Express vs. UPS
> >
> >
> > We have before talked about reasons to avoid using UPS. Many of the
> >
> > boxes I get from UPS or at least partially crushed.
> >
> > I order often from Tritronics. When shipped by Airborne, I receive my
> > order in three days or less. Today, I called to check on an order from
> > 5/7. Was sent out 5/7 using UPS. Was told it is scheduled for deliverly
> > today. Six days? Way too long, especially when the order contains items
> > holding up a repair.
> >
> > Tritronics uses both UPS and Airborne, as well as the US Mail for certain
> > items. I will specify shipment by Airborne in the future.
> >
> >
> > Ken Smith
> > Gulf Technical Services
> > 3034 Gulf Breeze Parkway
> > Gulf Breeze, FL 32563
> > 850-934-8324 (Voice) 850-932-0819 (Fax)
> >
--
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