[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)

Jason, I have heard that putting FRAGILE on a shipment just makes the
courier guys purposely throw the thing around even worse than they
normally would.




Gary McCartney

McCartney Electronics
Guelph Ontario Canada 
Est. 1984
email: gary (at) number63.ca





"JMartin.ExcelDistributinginc.com" wrote:
> 
> Well, quite a subject here.  It becomes a headache on our end sometimes.
> Here's what we deal with.
> 
> As most of you know we use Airborne, UPS, Fed Ex ground and USPS.  Some
> areas get better service with one and some guys prefer one over the other,
> we use whichever you wish.
> 
> There are a lot more damages with UPS.  As a matter of fact in the last 2
> days we got back 6 (yes, six) HA68ADT275 picture tubes that were either
> broken or the box became round after shipping and the cust. refused
> (rightfully so).  UPS says there is insufficient cushioning when we claim
> these and they cannot reimburse us.  Our rep will be in and check them and
> hopefully they'll cover the costs but so much time has been wasted already.
> We are reshipping 3 of them today with Airborne so we'll see how that goes.
> 
> We send our shields and screens with Fed Ex ground and have had pretty good
> luck so far but have had a couple damages.  I don't think some drivers and
> handlers can read or understand what F R A G I L E means.
> 
> I can understand damages every now and then it is too often with UPS.
> Airborne has the least claims and Fed Ex takes the oversize stuff cheapest.
> It's kind of a gamble no matter who you ship with, make sure you get
> insurance :-)
> 
> If you prefer a certain carrier, let us know with your next order.  Thanks!
> 
> Sincerely,
> 
> Jason Martin
> Excel Distributing Inc.
> 1819 Mentor Ave.
> Cincinnati, Ohio 45212
> 
> ph-800-733-3329   fax- 800-735-8007
> www.ExcelDistributingInc.com
> =========================================================
> 2nd Day Air for just $7 up to 5 lbs. with only a $20 order!
> =========================================================
> We will meet or beat any advertised price on Thomson RCA parts!!!
> =========================================================
> - - - A backward poet writes inverse - - -
> 
> ----- Original Message -----
> From: "Doug Keller" <dek@xxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Sunday, May 16, 2004 7:51 AM
> Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> 
> > Clint sent me a MB last year that he had went ahead and already put the
> > processor in. (You know the processor that goes into the LOCKING
> > socket??). And I have griped to him many, many times about how him
> > packing stuff in "over-kill" mode. Anyway, this package comes ups, and
> > somewhere along the line it had been dropped or banged so hard that the
> > processor had been knocked out of the STILL LOCKED SOCKET. It was
> > rolling around in the box with about half of the pins bent flat. Clint
> > said they have to have dropped it from a 5 story building to do that. I
> > called in a claim and was told that they would "pick it up next week to
> > be inspected by their damage team" and that it "must be packed in the
> > original container in the original received condition", blah-blah-blah.
> > I told them I didn't have 6-10 weeks to wait on this, that I had a
> > customer waiting as we spoke. I heard, "We're sorry sir, but that is our
> > policy. Would you like to cancel the claim?". To make a long story
> > short, I managed to straighten the pins on the processor and get it back
> > together myself and it still worked. But I lost about 20 man-hours in
> > the process that I got no pay or compensation whatsoever for.
> >
> > Doug Keller
> > Wis-Kel Electronics
> > 101 Freeland Ave.
> > Terra Alta, WV
> > USA        26764
> > dek@xxxxxxxxxxxxxx
> > dek@xxxxxxxxxxxxxxx
> > http://www.tech-assist.org
> > "Learn from the mistakes of others, because you
> > won't live long enough to make them all yourself"
> >
> >
> >
> >
> >
> > George wrote:
> >
> > >How about a time when I received a hard-drive that shipped UPS and marked
> > >"fragile electronic equipment handle with care", the idiot dumped the box
> to
> > >the floor making a very loud noise and left. I was appalled when I later
> saw
> > >that it was the hard-drive that was on order. I specify USPS Priority
> Mail
> > >when ever possible, always received good service from the post office.
> > >Recently I have been receiving Fed-Ex without any problems.
> > >
> > >George
> > >Afana Electronics
> > >Moreno Valley, CA
> > >----- Original Message -----
> > >From: "J Silverman" <greentron@xxxxxxx>
> > >To: <techassist@xxxxxxxxxxxxx>
> > >Sent: Friday, May 14, 2004 12:24 PM
> > >Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > >
> > >
> > >
> > >
> > >>Sounds like a good way to make money! At least 50% of the monitors and
> > >>
> > >>
> > >vcrs
> > >
> > >
> > >>we shipped UPS would get damaged no matter how we packed them. Double
> and
> > >>triple packing, bubble wrap, peanuts, etc. One dealer in Forest City NC
> > >>refused to accept any stuff shipped UPS because it was always damaged in
> > >>some way ( they used to bring the stuff to us for warranty service and I
> > >>
> > >>
> > >had
> > >
> > >
> > >>to tell them sorry shipping damage). So we could ship stuff insured and
> > >>
> > >>
> > >ask
> > >
> > >
> > >>for the opportunity value when they break it!
> > >>It was such a pain in the neck fighting with UPS over shipping damage
> that
> > >>we bought a van and ran a route in a 60 mile radius 3 days a week for
> many
> > >>years, with about 50 items dropped off and 50 picked up each trip. When
> > >>
> > >>
> > >the
> > >
> > >
> > >>stuff got cheaper the volume fell off and we gradually discontinued the
> > >>pickup service. We still ship camcorders but with 12 inchs of packing on
> > >>each side they seem to survive the system.
> > >>Jerry Silverman
> > >>Greentron Inc
> > >>4 Newland Ave
> > >>Greenville SC 29609
> > >>864 232 3889
> > >>Fax 271 2080
> > >>mailto:greentron@xxxxxxx
> > >>----- Original Message -----
> > >>From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > >>To: <techassist@xxxxxxxxxxxxx>
> > >>Sent: Thursday, May 13, 2004 7:41 PM
> > >>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > >>
> > >>
> > >>
> > >>
> > >>>If I packaged the Item improperly, or whatever caused the Damage , was
> > >>>clearly my fault, of Course. Why wouldnt I ?
> > >>>
> > >>>I didnt like the Fact that this Seller Actually WORKED For Fed ex, got
> a
> > >>>Discounted Rate, and did not know how to pack up a Monitor. She basicly
> > >>>admitted it was her fault, but would only recommend they pay me the
> > >>>
> > >>>
> > >>Shipping
> > >>
> > >>
> > >>>cost, plus what I bid for it on Ebay. The item was covered by Fed Ex
> for
> > >>>
> > >>>
> > >>up
> > >>
> > >>
> > >>>to $100.....so I dont see this as a problem at all as it had a Dollar
> > >>>
> > >>>
> > >>Value
> > >>
> > >>
> > >>>to me worth more than the Bidding price which is actually , believe it
> > >>>
> > >>>
> > >or
> > >
> > >
> > >>>not, why people buy on Ebay to begin with. If Someone buys a TV with a
> > >>>broken control Button on Ebay and Recieves the Item with the Case all
> > >>>
> > >>>
> > >>busted
> > >>
> > >>
> > >>>up because of Improper Packing, the Buyer ought to be compensated -
> > >>>
> > >>>
> > >>period.
> > >>
> > >>
> > >>>Its not their Fault the ITEM was damaged in shipping, and if they are
> > >>>
> > >>>
> > >>pissed
> > >>
> > >>
> > >>>off, and ask for compensation under the $100 coverage on all their
> > >>>shipments, what the heck is wrong with that? In their View, this was a
> > >>>
> > >>>
> > >>Scam.
> > >>
> > >>
> > >>>
> > >>>
> > >>>Steve Hearns
> > >>>Technotronic Dimensions, NY [USA]
> > >>>WWW.TECHNOTRONIC-DIMENSIONS.COM
> > >>>1-877-817-9885 (Voice / Fax Toll Free - US Only)
> > >>>
> > >>>----- Original Message -----
> > >>>From: "J Silverman" <greentron@xxxxxxx>
> > >>>To: <techassist@xxxxxxxxxxxxx>
> > >>>Sent: Thursday, May 13, 2004 4:55 PM
> > >>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > >>>
> > >>>
> > >>>Suppose you had an accident with a piece of a dealers store stock and
> > >>>
> > >>>
> > >they
> > >
> > >
> > >>>wanted you to reimburse them at the retail price. Would you do it?
> > >>>Jerry Silverman
> > >>>Greentron Inc
> > >>>4 Newland Ave
> > >>>Greenville SC 29609
> > >>>864 232 3889
> > >>>Fax 271 2080
> > >>>mailto:greentron@xxxxxxx
> > >>>----- Original Message -----
> > >>>From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > >>>To: <techassist@xxxxxxxxxxxxx>
> > >>>Sent: Thursday, May 13, 2004 12:42 PM
> > >>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > >>>
> > >>>
> > >>>
> > >>>
> > >>>>I would take UPS over Fedex  Ground any day. I bought a Broken Monitor
> > >>>>
> > >>>>
> > >>on
> > >>
> > >>
> > >>>>Ebay a while ago which had a fairly well known problem that was a
> > >>>>
> > >>>>
> > >>>relatively
> > >>>
> > >>>
> > >>>>easy fix. The Seller worked for Fed Ex, and got a discount on Ground
> > >>>>Shipping. Problem was, she didnt know how to pack. Result was a
> > >>>>
> > >>>>
> > >Monitor
> > >
> > >
> > >>>>recieved with all the PC boadrs cracked apart.
> > >>>>
> > >>>>When I told her the Cost of replacing all these Boards From Samsung  (
> > >>>>
> > >>>>
> > >>>About
> > >>>
> > >>>
> > >>>>$300)  exceeded what a New Monitor Cost, and there was now more wrong
> > >>>>
> > >>>>
> > >>with
> > >>
> > >>
> > >>>>it than original problem, she was not to happy. I asked for
> > >>>>
> > >>>>
> > >Compensation
> > >
> > >
> > >>>for
> > >>>
> > >>>
> > >>>>what I could have sold it for if I fixed it up and sold it locally,
> > >>>>
> > >>>>
> > >only
> > >
> > >
> > >>>>about $70 and She refused. She also would not cooperate With Fed EX ,
> > >>>>
> > >>>>
> > >>and
> > >>
> > >>
> > >>>>Fed Ex basicly sided with her, saying all I could recoup was the
> > >>>>
> > >>>>
> > >>original
> > >>
> > >>
> > >>>>price the monitor sold for when I won it , whch was like $15, +22
> > >>>>
> > >>>>
> > >>>Shipping.
> > >>>
> > >>>
> > >>>>They actually sent a Guy to inspect the Shipment - and it was a joke.
> > >>>>
> > >>>>
> > >He
> > >
> > >
> > >>>>didnt even want to view the Boards inside the monitor, just wanted to
> > >>>>
> > >>>>
> > >>take
> > >>
> > >>
> > >>>>it, and would not say that I would be getting a Claim going for
> > >>>>
> > >>>>
> > >>>$70....they
> > >>>
> > >>>
> > >>>>kept saying $37 all the time. Needless to Say I still have the monitor
> > >>>>
> > >>>>
> > >>>here
> > >>>
> > >>>
> > >>>>for when things are REALLY REALLY Slow, and I suppose I will try to
> > >>>>
> > >>>>
> > >fix
> > >
> > >
> > >>>the
> > >>>
> > >>>
> > >>>>boards, but they are really badly damaged. Theres no guarantee they
> > >>>>
> > >>>>
> > >will
> > >
> > >
> > >>>>work.
> > >>>>
> > >>>>At Least With UPS, they know these things happen once in a While, and
> > >>>>
> > >>>>
> > >>they
> > >>
> > >>
> > >>>>will cover you and get a claim started. Fed Ex would not Start a Claim
> > >>>>
> > >>>>
> > >>at
> > >>
> > >>
> > >>>>all. UPS has done this a couple of Times before for me in the past in
> > >>>>
> > >>>>
> > >>same
> > >>
> > >>
> > >>>>Scenarios and never whined about it. I told this to the Fed Ex Guy,
> > >>>>
> > >>>>
> > >and
> > >
> > >
> > >>he
> > >>
> > >>
> > >>>>seemed not to care, and I told him I would never Ship ANYTHING out FED
> > >>>>
> > >>>>
> > >>EX
> > >>
> > >>
> > >>>>because of this incident. He Seemed not to be interested in losing me
> > >>>>
> > >>>>
> > >as
> > >
> > >
> > >>a
> > >>
> > >>
> > >>>>Customer or potential Customer. UPS and DHL I dont think would ever
> > >>>>
> > >>>>
> > >act
> > >
> > >
> > >>>this
> > >>>
> > >>>
> > >>>>Way.
> > >>>>
> > >>>>Steve Hearns
> > >>>>Technotronic Dimensions, NY [USA]
> > >>>>WWW.TECHNOTRONIC-DIMENSIONS.COM
> > >>>>1-877-817-9885 (Voice / Fax Toll Free - US Only)
> > >>>>
> > >>>>
> > >>>>----- Original Message -----
> > >>>>From: <gulftech@xxxxxxxx>
> > >>>>To: <techassist@xxxxxxxxxxxxx>
> > >>>>Sent: Thursday, May 13, 2004 10:37 AM
> > >>>>Subject: [TechAssist] Airborne Express vs. UPS
> > >>>>
> > >>>>
> > >>>>We have before talked about reasons to avoid using UPS.  Many of the
> > >>>>
> > >>>>boxes I get from UPS or at least partially crushed.
> > >>>>
> > >>>>I order often from Tritronics.  When shipped by Airborne, I receive my
> > >>>>order in three days or less.  Today, I called to check on an order
> > >>>>
> > >>>>
> > >from
> > >
> > >
> > >>>>5/7.  Was sent out 5/7 using UPS.  Was told it is scheduled for
> > >>>>
> > >>>>
> > >>deliverly
> > >>
> > >>
> > >>>>today.  Six days?  Way too long, especially when the order contains
> > >>>>
> > >>>>
> > >>items
> > >>
> > >>
> > >>>>holding up a repair.
> > >>>>
> > >>>>Tritronics uses both UPS and Airborne, as well as the US Mail for
> > >>>>
> > >>>>
> > >>certain
> > >>
> > >>
> > >>>>items.  I will specify shipment by Airborne in the future.
> > >>>>
> > >>>>
> > >>>>Ken Smith
> > >>>>Gulf Technical Services
> > >>>>3034 Gulf Breeze Parkway
> > >>>>Gulf Breeze, FL  32563
> > >>>>850-934-8324 (Voice) 850-932-0819 (Fax)
> > >>>>
> > >>>>
> > >>>>________________________________________________________________
> > >>>>The best thing to hit the Internet in years - Juno SpeedBand!
> > >>>>Surf the Web up to FIVE TIMES FASTER!
> > >>>>Only $14.95/ month - visit www.juno.com to sign up today!
> > >>>>
> > >>>>
> > >>>>
> >
> >>--------------------------------------------------------------------------
> > >>
> > >>
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