Jason; Try marking the Box in Chinese...I think they pronounce it different. I bad.;-) -Ed- Tel-Tek Electronics Ontario-Canada teltek3@xxxxxxxxxxxx Ask me about the Tech Repair CD. ----- Original Message ----- From: "JMartin.ExcelDistributinginc.com" <jmartin@xxxxxxxxxxxxxxxxxxxxxxxx> To: <techassist@xxxxxxxxxxxxx> Sent: Tuesday, May 18, 2004 11:10 AM Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!) > Well, quite a subject here. It becomes a headache on our end sometimes. > Here's what we deal with. > > As most of you know we use Airborne, UPS, Fed Ex ground and USPS. Some > areas get better service with one and some guys prefer one over the other, > we use whichever you wish. > > There are a lot more damages with UPS. As a matter of fact in the last 2 > days we got back 6 (yes, six) HA68ADT275 picture tubes that were either > broken or the box became round after shipping and the cust. refused > (rightfully so). UPS says there is insufficient cushioning when we claim > these and they cannot reimburse us. Our rep will be in and check them and > hopefully they'll cover the costs but so much time has been wasted already. > We are reshipping 3 of them today with Airborne so we'll see how that goes. > > We send our shields and screens with Fed Ex ground and have had pretty good > luck so far but have had a couple damages. I don't think some drivers and > handlers can read or understand what F R A G I L E means. > > I can understand damages every now and then it is too often with UPS. > Airborne has the least claims and Fed Ex takes the oversize stuff cheapest. > It's kind of a gamble no matter who you ship with, make sure you get > insurance :-) > > If you prefer a certain carrier, let us know with your next order. Thanks! > > Sincerely, > > Jason Martin > Excel Distributing Inc. > 1819 Mentor Ave. > Cincinnati, Ohio 45212 > > ph-800-733-3329 fax- 800-735-8007 > www.ExcelDistributingInc.com > ========================================================= > 2nd Day Air for just $7 up to 5 lbs. with only a $20 order! > ========================================================= > We will meet or beat any advertised price on Thomson RCA parts!!! > ========================================================= > - - - A backward poet writes inverse - - - > > ----- Original Message ----- > From: "Doug Keller" <dek@xxxxxxxxxxxxxx> > To: <techassist@xxxxxxxxxxxxx> > Sent: Sunday, May 16, 2004 7:51 AM > Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!) > > > > Clint sent me a MB last year that he had went ahead and already put the > > processor in. (You know the processor that goes into the LOCKING > > socket??). And I have griped to him many, many times about how him > > packing stuff in "over-kill" mode. Anyway, this package comes ups, and > > somewhere along the line it had been dropped or banged so hard that the > > processor had been knocked out of the STILL LOCKED SOCKET. It was > > rolling around in the box with about half of the pins bent flat. Clint > > said they have to have dropped it from a 5 story building to do that. I > > called in a claim and was told that they would "pick it up next week to > > be inspected by their damage team" and that it "must be packed in the > > original container in the original received condition", blah-blah-blah. > > I told them I didn't have 6-10 weeks to wait on this, that I had a > > customer waiting as we spoke. I heard, "We're sorry sir, but that is our > > policy. Would you like to cancel the claim?". To make a long story > > short, I managed to straighten the pins on the processor and get it back > > together myself and it still worked. But I lost about 20 man-hours in > > the process that I got no pay or compensation whatsoever for. > > > > Doug Keller > > Wis-Kel Electronics > > 101 Freeland Ave. > > Terra Alta, WV > > USA 26764 > > dek@xxxxxxxxxxxxxx > > dek@xxxxxxxxxxxxxxx > > http://www.tech-assist.org > > "Learn from the mistakes of others, because you > > won't live long enough to make them all yourself" > > > > > > > > > > > > George wrote: > > > > >How about a time when I received a hard-drive that shipped UPS and marked > > >"fragile electronic equipment handle with care", the idiot dumped the box > to > > >the floor making a very loud noise and left. I was appalled when I later > saw > > >that it was the hard-drive that was on order. I specify USPS Priority > Mail > > >when ever possible, always received good service from the post office. > > >Recently I have been receiving Fed-Ex without any problems. > > > > > >George > > >Afana Electronics > > >Moreno Valley, CA > > >----- Original Message ----- > > >From: "J Silverman" <greentron@xxxxxxx> > > >To: <techassist@xxxxxxxxxxxxx> > > >Sent: Friday, May 14, 2004 12:24 PM > > >Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!) > > > > > > > > > > > > > > >>Sounds like a good way to make money! At least 50% of the monitors and > > >> > > >> > > >vcrs > > > > > > > > >>we shipped UPS would get damaged no matter how we packed them. Double > and > > >>triple packing, bubble wrap, peanuts, etc. One dealer in Forest City NC > > >>refused to accept any stuff shipped UPS because it was always damaged in > > >>some way ( they used to bring the stuff to us for warranty service and I > > >> > > >> > > >had > > > > > > > > >>to tell them sorry shipping damage). So we could ship stuff insured and > > >> > > >> > > >ask > > > > > > > > >>for the opportunity value when they break it! > > >>It was such a pain in the neck fighting with UPS over shipping damage > that > > >>we bought a van and ran a route in a 60 mile radius 3 days a week for > many > > >>years, with about 50 items dropped off and 50 picked up each trip. When > > >> > > >> > > >the > > > > > > > > >>stuff got cheaper the volume fell off and we gradually discontinued the > > >>pickup service. We still ship camcorders but with 12 inchs of packing on > > >>each side they seem to survive the system. > > >>Jerry Silverman > > >>Greentron Inc > > >>4 Newland Ave > > >>Greenville SC 29609 > > >>864 232 3889 > > >>Fax 271 2080 > > >>mailto:greentron@xxxxxxx > > >>----- Original Message ----- > > >>From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx> > > >>To: <techassist@xxxxxxxxxxxxx> > > >>Sent: Thursday, May 13, 2004 7:41 PM > > >>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!) > > >> > > >> > > >> > > >> > > >>>If I packaged the Item improperly, or whatever caused the Damage , was > > >>>clearly my fault, of Course. Why wouldnt I ? > > >>> > > >>>I didnt like the Fact that this Seller Actually WORKED For Fed ex, got > a > > >>>Discounted Rate, and did not know how to pack up a Monitor. She basicly > > >>>admitted it was her fault, but would only recommend they pay me the > > >>> > > >>> > > >>Shipping > > >> > > >> > > >>>cost, plus what I bid for it on Ebay. The item was covered by Fed Ex > for > > >>> > > >>> > > >>up > > >> > > >> > > >>>to $100.....so I dont see this as a problem at all as it had a Dollar > > >>> > > >>> > > >>Value > > >> > > >> > > >>>to me worth more than the Bidding price which is actually , believe it > > >>> > > >>> > > >or > > > > > > > > >>>not, why people buy on Ebay to begin with. If Someone buys a TV with a > > >>>broken control Button on Ebay and Recieves the Item with the Case all > > >>> > > >>> > > >>busted > > >> > > >> > > >>>up because of Improper Packing, the Buyer ought to be compensated - > > >>> > > >>> > > >>period. > > >> > > >> > > >>>Its not their Fault the ITEM was damaged in shipping, and if they are > > >>> > > >>> > > >>pissed > > >> > > >> > > >>>off, and ask for compensation under the $100 coverage on all their > > >>>shipments, what the heck is wrong with that? In their View, this was a > > >>> > > >>> > > >>Scam. > > >> > > >> > > >>> > > >>> > > >>>Steve Hearns > > >>>Technotronic Dimensions, NY [USA] > > >>>WWW.TECHNOTRONIC-DIMENSIONS.COM > > >>>1-877-817-9885 (Voice / Fax Toll Free - US Only) > > >>> > > >>>----- Original Message ----- > > >>>From: "J Silverman" <greentron@xxxxxxx> > > >>>To: <techassist@xxxxxxxxxxxxx> > > >>>Sent: Thursday, May 13, 2004 4:55 PM > > >>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!) > > >>> > > >>> > > >>>Suppose you had an accident with a piece of a dealers store stock and > > >>> > > >>> > > >they > > > > > > > > >>>wanted you to reimburse them at the retail price. Would you do it? > > >>>Jerry Silverman > > >>>Greentron Inc > > >>>4 Newland Ave > > >>>Greenville SC 29609 > > >>>864 232 3889 > > >>>Fax 271 2080 > > >>>mailto:greentron@xxxxxxx > > >>>----- Original Message ----- > > >>>From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx> > > >>>To: <techassist@xxxxxxxxxxxxx> > > >>>Sent: Thursday, May 13, 2004 12:42 PM > > >>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!) > > >>> > > >>> > > >>> > > >>> > > >>>>I would take UPS over Fedex Ground any day. I bought a Broken Monitor > > >>>> > > >>>> > > >>on > > >> > > >> > > >>>>Ebay a while ago which had a fairly well known problem that was a > > >>>> > > >>>> > > >>>relatively > > >>> > > >>> > > >>>>easy fix. The Seller worked for Fed Ex, and got a discount on Ground > > >>>>Shipping. Problem was, she didnt know how to pack. Result was a > > >>>> > > >>>> > > >Monitor > > > > > > > > >>>>recieved with all the PC boadrs cracked apart. > > >>>> > > >>>>When I told her the Cost of replacing all these Boards From Samsung ( > > >>>> > > >>>> > > >>>About > > >>> > > >>> > > >>>>$300) exceeded what a New Monitor Cost, and there was now more wrong > > >>>> > > >>>> > > >>with > > >> > > >> > > >>>>it than original problem, she was not to happy. I asked for > > >>>> > > >>>> > > >Compensation > > > > > > > > >>>for > > >>> > > >>> > > >>>>what I could have sold it for if I fixed it up and sold it locally, > > >>>> > > >>>> > > >only > > > > > > > > >>>>about $70 and She refused. She also would not cooperate With Fed EX , > > >>>> > > >>>> > > >>and > > >> > > >> > > >>>>Fed Ex basicly sided with her, saying all I could recoup was the > > >>>> > > >>>> > > >>original > > >> > > >> > > >>>>price the monitor sold for when I won it , whch was like $15, +22 > > >>>> > > >>>> > > >>>Shipping. > > >>> > > >>> > > >>>>They actually sent a Guy to inspect the Shipment - and it was a joke. > > >>>> > > >>>> > > >He > > > > > > > > >>>>didnt even want to view the Boards inside the monitor, just wanted to > > >>>> > > >>>> > > >>take > > >> > > >> > > >>>>it, and would not say that I would be getting a Claim going for > > >>>> > > >>>> > > >>>$70....they > > >>> > > >>> > > >>>>kept saying $37 all the time. Needless to Say I still have the monitor > > >>>> > > >>>> > > >>>here > > >>> > > >>> > > >>>>for when things are REALLY REALLY Slow, and I suppose I will try to > > >>>> > > >>>> > > >fix > > > > > > > > >>>the > > >>> > > >>> > > >>>>boards, but they are really badly damaged. Theres no guarantee they > > >>>> > > >>>> > > >will > > > > > > > > >>>>work. > > >>>> > > >>>>At Least With UPS, they know these things happen once in a While, and > > >>>> > > >>>> > > >>they > > >> > > >> > > >>>>will cover you and get a claim started. Fed Ex would not Start a Claim > > >>>> > > >>>> > > >>at > > >> > > >> > > >>>>all. UPS has done this a couple of Times before for me in the past in > > >>>> > > >>>> > > >>same > > >> > > >> > > >>>>Scenarios and never whined about it. I told this to the Fed Ex Guy, > > >>>> > > >>>> > > >and > > > > > > > > >>he > > >> > > >> > > >>>>seemed not to care, and I told him I would never Ship ANYTHING out FED > > >>>> > > >>>> > > >>EX > > >> > > >> > > >>>>because of this incident. He Seemed not to be interested in losing me > > >>>> > > >>>> > > >as > > > > > > > > >>a > > >> > > >> > > >>>>Customer or potential Customer. UPS and DHL I dont think would ever > > >>>> > > >>>> > > >act > > > > > > > > >>>this > > >>> > > >>> > > >>>>Way. > > >>>> > > >>>>Steve Hearns > > >>>>Technotronic Dimensions, NY [USA] > > >>>>WWW.TECHNOTRONIC-DIMENSIONS.COM > > >>>>1-877-817-9885 (Voice / Fax Toll Free - US Only) > > >>>> > > >>>> > > >>>>----- Original Message ----- > > >>>>From: <gulftech@xxxxxxxx> > > >>>>To: <techassist@xxxxxxxxxxxxx> > > >>>>Sent: Thursday, May 13, 2004 10:37 AM > > >>>>Subject: [TechAssist] Airborne Express vs. UPS > > >>>> > > >>>> > > >>>>We have before talked about reasons to avoid using UPS. Many of the > > >>>> > > >>>>boxes I get from UPS or at least partially crushed. > > >>>> > > >>>>I order often from Tritronics. When shipped by Airborne, I receive my > > >>>>order in three days or less. Today, I called to check on an order > > >>>> > > >>>> > > >from > > > > > > > > >>>>5/7. Was sent out 5/7 using UPS. Was told it is scheduled for > > >>>> > > >>>> > > >>deliverly > > >> > > >> > > >>>>today. Six days? Way too long, especially when the order contains > > >>>> > > >>>> > > >>items > > >> > > >> > > >>>>holding up a repair. > > >>>> > > >>>>Tritronics uses both UPS and Airborne, as well as the US Mail for > > >>>> > > >>>> > > >>certain > > >> > > >> > > >>>>items. I will specify shipment by Airborne in the future. > > >>>> > > >>>> > > >>>>Ken Smith > > >>>>Gulf Technical Services > > >>>>3034 Gulf Breeze Parkway > > >>>>Gulf Breeze, FL 32563 > > >>>>850-934-8324 (Voice) 850-932-0819 (Fax) > > >>>> > > >>>> > > >>>>________________________________________________________________ > > >>>>The best thing to hit the Internet in years - Juno SpeedBand! > > >>>>Surf the Web up to FIVE TIMES FASTER! > > >>>>Only $14.95/ month - visit www.juno.com to sign up today! > > >>>> > > >>>> > > >>>> > > > >>-------------------------------------------------------------------------- > > >> > > >> > > >>>-- > > >>> > > >>> > > >>>>- > > >>>>Lost Password: > > >>>>http://www.tech-assist.org and select "Login Problems?". > > >>>>Email Archives: > > >>>>//www.freelists.org/archives/techassist/ > > >>>> > > >>>> > > >>>> > > >>>> > > >>>> > > > >>-------------------------------------------------------------------------- > > >> > > >> > > >>>--- > > >>> > > >>> > > >>>>Lost Password: > > >>>>http://www.tech-assist.org and select "Login Problems?". > > >>>>Email Archives: > > >>>>//www.freelists.org/archives/techassist/ > > >>>> > > >>>> > > >>> > > >>> > > > >>-------------------------------------------------------------------------- > > >>-- > > >> > > >> > > >>>- > > >>>Lost Password: > > >>>http://www.tech-assist.org and select "Login Problems?". > > >>>Email Archives: > > >>>//www.freelists.org/archives/techassist/ > > >>> > > >>> > > >>> > > >>> > > >>> > > > >>-------------------------------------------------------------------------- > > >>--- > > >> > > >> > > >>>Lost Password: > > >>>http://www.tech-assist.org and select "Login Problems?". > > >>>Email Archives: > > >>>//www.freelists.org/archives/techassist/ > > >>> > > >>> > > > >>-------------------------------------------------------------------------- > > >> > > >> > > >--- > > > > > > > > >>Lost Password: > > >>http://www.tech-assist.org and select "Login Problems?". > > >>Email Archives: > > >>//www.freelists.org/archives/techassist/ > > >> > > >> > > >> > > > > > > > > > > > > >--------------------------------------------------------------------------- > -- > > >Lost Password: > > >http://www.tech-assist.org and select "Login Problems?". > > >Email Archives: > > >//www.freelists.org/archives/techassist/ > > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------- > --- > > Lost Password: > > http://www.tech-assist.org and select "Login Problems?". > > Email Archives: > > //www.freelists.org/archives/techassist/ > > > > > -------------------------------------------------------------------------- --- > Lost Password: > http://www.tech-assist.org and select "Login Problems?". > Email Archives: > //www.freelists.org/archives/techassist/ ----------------------------------------------------------------------------- Lost Password: http://www.tech-assist.org and select "Login Problems?". 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