[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
- From: "Jason - Excel Distributing" <JMartin@xxxxxxxxxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 18 May 2004 12:58:16 -0400
The funniest thing that is so true is the opening scene of the movie Pet
Detective with Jim Carrey. He's throwing and kicking that box down the
street like a soccer ball, hilarious. My how art imitates life.
Sincerely,
Jason Martin
----- Original Message -----
From: "Gary McCartney" <gary@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, May 18, 2004 12:16 PM
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> Jason, I have heard that putting FRAGILE on a shipment just makes the
> courier guys purposely throw the thing around even worse than they
> normally would.
>
>
>
>
> Gary McCartney
>
> McCartney Electronics
> Guelph Ontario Canada
> Est. 1984
> email: gary (at) number63.ca
>
>
>
>
>
> "JMartin.ExcelDistributinginc.com" wrote:
> >
> > Well, quite a subject here. It becomes a headache on our end sometimes.
> > Here's what we deal with.
> >
> > As most of you know we use Airborne, UPS, Fed Ex ground and USPS. Some
> > areas get better service with one and some guys prefer one over the
other,
> > we use whichever you wish.
> >
> > There are a lot more damages with UPS. As a matter of fact in the last
2
> > days we got back 6 (yes, six) HA68ADT275 picture tubes that were either
> > broken or the box became round after shipping and the cust. refused
> > (rightfully so). UPS says there is insufficient cushioning when we
claim
> > these and they cannot reimburse us. Our rep will be in and check them
and
> > hopefully they'll cover the costs but so much time has been wasted
already.
> > We are reshipping 3 of them today with Airborne so we'll see how that
goes.
> >
> > We send our shields and screens with Fed Ex ground and have had pretty
good
> > luck so far but have had a couple damages. I don't think some drivers
and
> > handlers can read or understand what F R A G I L E means.
> >
> > I can understand damages every now and then it is too often with UPS.
> > Airborne has the least claims and Fed Ex takes the oversize stuff
cheapest.
> > It's kind of a gamble no matter who you ship with, make sure you get
> > insurance :-)
> >
> > If you prefer a certain carrier, let us know with your next order.
Thanks!
> >
> > Sincerely,
> >
> > Jason Martin
> > Excel Distributing Inc.
> > 1819 Mentor Ave.
> > Cincinnati, Ohio 45212
> >
> > ph-800-733-3329 fax- 800-735-8007
> > www.ExcelDistributingInc.com
> > =========================================================
> > 2nd Day Air for just $7 up to 5 lbs. with only a $20 order!
> > =========================================================
> > We will meet or beat any advertised price on Thomson RCA parts!!!
> > =========================================================
> > - - - A backward poet writes inverse - - -
> >
> > ----- Original Message -----
> > From: "Doug Keller" <dek@xxxxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Sunday, May 16, 2004 7:51 AM
> > Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> >
> > > Clint sent me a MB last year that he had went ahead and already put
the
> > > processor in. (You know the processor that goes into the LOCKING
> > > socket??). And I have griped to him many, many times about how him
> > > packing stuff in "over-kill" mode. Anyway, this package comes ups, and
> > > somewhere along the line it had been dropped or banged so hard that
the
> > > processor had been knocked out of the STILL LOCKED SOCKET. It was
> > > rolling around in the box with about half of the pins bent flat. Clint
> > > said they have to have dropped it from a 5 story building to do that.
I
> > > called in a claim and was told that they would "pick it up next week
to
> > > be inspected by their damage team" and that it "must be packed in the
> > > original container in the original received condition",
blah-blah-blah.
> > > I told them I didn't have 6-10 weeks to wait on this, that I had a
> > > customer waiting as we spoke. I heard, "We're sorry sir, but that is
our
> > > policy. Would you like to cancel the claim?". To make a long story
> > > short, I managed to straighten the pins on the processor and get it
back
> > > together myself and it still worked. But I lost about 20 man-hours in
> > > the process that I got no pay or compensation whatsoever for.
> > >
> > > Doug Keller
> > > Wis-Kel Electronics
> > > 101 Freeland Ave.
> > > Terra Alta, WV
> > > USA 26764
> > > dek@xxxxxxxxxxxxxx
> > > dek@xxxxxxxxxxxxxxx
> > > http://www.tech-assist.org
> > > "Learn from the mistakes of others, because you
> > > won't live long enough to make them all yourself"
> > >
> > >
> > >
> > >
> > >
> > > George wrote:
> > >
> > > >How about a time when I received a hard-drive that shipped UPS and
marked
> > > >"fragile electronic equipment handle with care", the idiot dumped the
box
> > to
> > > >the floor making a very loud noise and left. I was appalled when I
later
> > saw
> > > >that it was the hard-drive that was on order. I specify USPS Priority
> > Mail
> > > >when ever possible, always received good service from the post
office.
> > > >Recently I have been receiving Fed-Ex without any problems.
> > > >
> > > >George
> > > >Afana Electronics
> > > >Moreno Valley, CA
> > > >----- Original Message -----
> > > >From: "J Silverman" <greentron@xxxxxxx>
> > > >To: <techassist@xxxxxxxxxxxxx>
> > > >Sent: Friday, May 14, 2004 12:24 PM
> > > >Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > > >
> > > >
> > > >
> > > >
> > > >>Sounds like a good way to make money! At least 50% of the monitors
and
> > > >>
> > > >>
> > > >vcrs
> > > >
> > > >
> > > >>we shipped UPS would get damaged no matter how we packed them.
Double
> > and
> > > >>triple packing, bubble wrap, peanuts, etc. One dealer in Forest City
NC
> > > >>refused to accept any stuff shipped UPS because it was always
damaged in
> > > >>some way ( they used to bring the stuff to us for warranty service
and I
> > > >>
> > > >>
> > > >had
> > > >
> > > >
> > > >>to tell them sorry shipping damage). So we could ship stuff insured
and
> > > >>
> > > >>
> > > >ask
> > > >
> > > >
> > > >>for the opportunity value when they break it!
> > > >>It was such a pain in the neck fighting with UPS over shipping
damage
> > that
> > > >>we bought a van and ran a route in a 60 mile radius 3 days a week
for
> > many
> > > >>years, with about 50 items dropped off and 50 picked up each trip.
When
> > > >>
> > > >>
> > > >the
> > > >
> > > >
> > > >>stuff got cheaper the volume fell off and we gradually discontinued
the
> > > >>pickup service. We still ship camcorders but with 12 inchs of
packing on
> > > >>each side they seem to survive the system.
> > > >>Jerry Silverman
> > > >>Greentron Inc
> > > >>4 Newland Ave
> > > >>Greenville SC 29609
> > > >>864 232 3889
> > > >>Fax 271 2080
> > > >>mailto:greentron@xxxxxxx
> > > >>----- Original Message -----
> > > >>From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > > >>To: <techassist@xxxxxxxxxxxxx>
> > > >>Sent: Thursday, May 13, 2004 7:41 PM
> > > >>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>>If I packaged the Item improperly, or whatever caused the Damage ,
was
> > > >>>clearly my fault, of Course. Why wouldnt I ?
> > > >>>
> > > >>>I didnt like the Fact that this Seller Actually WORKED For Fed ex,
got
> > a
> > > >>>Discounted Rate, and did not know how to pack up a Monitor. She
basicly
> > > >>>admitted it was her fault, but would only recommend they pay me the
> > > >>>
> > > >>>
> > > >>Shipping
> > > >>
> > > >>
> > > >>>cost, plus what I bid for it on Ebay. The item was covered by Fed
Ex
> > for
> > > >>>
> > > >>>
> > > >>up
> > > >>
> > > >>
> > > >>>to $100.....so I dont see this as a problem at all as it had a
Dollar
> > > >>>
> > > >>>
> > > >>Value
> > > >>
> > > >>
> > > >>>to me worth more than the Bidding price which is actually , believe
it
> > > >>>
> > > >>>
> > > >or
> > > >
> > > >
> > > >>>not, why people buy on Ebay to begin with. If Someone buys a TV
with a
> > > >>>broken control Button on Ebay and Recieves the Item with the Case
all
> > > >>>
> > > >>>
> > > >>busted
> > > >>
> > > >>
> > > >>>up because of Improper Packing, the Buyer ought to be compensated -
> > > >>>
> > > >>>
> > > >>period.
> > > >>
> > > >>
> > > >>>Its not their Fault the ITEM was damaged in shipping, and if they
are
> > > >>>
> > > >>>
> > > >>pissed
> > > >>
> > > >>
> > > >>>off, and ask for compensation under the $100 coverage on all their
> > > >>>shipments, what the heck is wrong with that? In their View, this
was a
> > > >>>
> > > >>>
> > > >>Scam.
> > > >>
> > > >>
> > > >>>
> > > >>>
> > > >>>Steve Hearns
> > > >>>Technotronic Dimensions, NY [USA]
> > > >>>WWW.TECHNOTRONIC-DIMENSIONS.COM
> > > >>>1-877-817-9885 (Voice / Fax Toll Free - US Only)
> > > >>>
> > > >>>----- Original Message -----
> > > >>>From: "J Silverman" <greentron@xxxxxxx>
> > > >>>To: <techassist@xxxxxxxxxxxxx>
> > > >>>Sent: Thursday, May 13, 2004 4:55 PM
> > > >>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > > >>>
> > > >>>
> > > >>>Suppose you had an accident with a piece of a dealers store stock
and
> > > >>>
> > > >>>
> > > >they
> > > >
> > > >
> > > >>>wanted you to reimburse them at the retail price. Would you do it?
> > > >>>Jerry Silverman
> > > >>>Greentron Inc
> > > >>>4 Newland Ave
> > > >>>Greenville SC 29609
> > > >>>864 232 3889
> > > >>>Fax 271 2080
> > > >>>mailto:greentron@xxxxxxx
> > > >>>----- Original Message -----
> > > >>>From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > > >>>To: <techassist@xxxxxxxxxxxxx>
> > > >>>Sent: Thursday, May 13, 2004 12:42 PM
> > > >>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > > >>>
> > > >>>
> > > >>>
> > > >>>
> > > >>>>I would take UPS over Fedex Ground any day. I bought a Broken
Monitor
> > > >>>>
> > > >>>>
> > > >>on
> > > >>
> > > >>
> > > >>>>Ebay a while ago which had a fairly well known problem that was a
> > > >>>>
> > > >>>>
> > > >>>relatively
> > > >>>
> > > >>>
> > > >>>>easy fix. The Seller worked for Fed Ex, and got a discount on
Ground
> > > >>>>Shipping. Problem was, she didnt know how to pack. Result was a
> > > >>>>
> > > >>>>
> > > >Monitor
> > > >
> > > >
> > > >>>>recieved with all the PC boadrs cracked apart.
> > > >>>>
> > > >>>>When I told her the Cost of replacing all these Boards From
Samsung (
> > > >>>>
> > > >>>>
> > > >>>About
> > > >>>
> > > >>>
> > > >>>>$300) exceeded what a New Monitor Cost, and there was now more
wrong
> > > >>>>
> > > >>>>
> > > >>with
> > > >>
> > > >>
> > > >>>>it than original problem, she was not to happy. I asked for
> > > >>>>
> > > >>>>
> > > >Compensation
> > > >
> > > >
> > > >>>for
> > > >>>
> > > >>>
> > > >>>>what I could have sold it for if I fixed it up and sold it
locally,
> > > >>>>
> > > >>>>
> > > >only
> > > >
> > > >
> > > >>>>about $70 and She refused. She also would not cooperate With Fed
EX ,
> > > >>>>
> > > >>>>
> > > >>and
> > > >>
> > > >>
> > > >>>>Fed Ex basicly sided with her, saying all I could recoup was the
> > > >>>>
> > > >>>>
> > > >>original
> > > >>
> > > >>
> > > >>>>price the monitor sold for when I won it , whch was like $15, +22
> > > >>>>
> > > >>>>
> > > >>>Shipping.
> > > >>>
> > > >>>
> > > >>>>They actually sent a Guy to inspect the Shipment - and it was a
joke.
> > > >>>>
> > > >>>>
> > > >He
> > > >
> > > >
> > > >>>>didnt even want to view the Boards inside the monitor, just wanted
to
> > > >>>>
> > > >>>>
> > > >>take
> > > >>
> > > >>
> > > >>>>it, and would not say that I would be getting a Claim going for
> > > >>>>
> > > >>>>
> > > >>>$70....they
> > > >>>
> > > >>>
> > > >>>>kept saying $37 all the time. Needless to Say I still have the
monitor
> > > >>>>
> > > >>>>
> > > >>>here
> > > >>>
> > > >>>
> > > >>>>for when things are REALLY REALLY Slow, and I suppose I will try
to
> > > >>>>
> > > >>>>
> > > >fix
> > > >
> > > >
> > > >>>the
> > > >>>
> > > >>>
> > > >>>>boards, but they are really badly damaged. Theres no guarantee
they
> > > >>>>
> > > >>>>
> > > >will
> > > >
> > > >
> > > >>>>work.
> > > >>>>
> > > >>>>At Least With UPS, they know these things happen once in a While,
and
> > > >>>>
> > > >>>>
> > > >>they
> > > >>
> > > >>
> > > >>>>will cover you and get a claim started. Fed Ex would not Start a
Claim
> > > >>>>
> > > >>>>
> > > >>at
> > > >>
> > > >>
> > > >>>>all. UPS has done this a couple of Times before for me in the past
in
> > > >>>>
> > > >>>>
> > > >>same
> > > >>
> > > >>
> > > >>>>Scenarios and never whined about it. I told this to the Fed Ex
Guy,
> > > >>>>
> > > >>>>
> > > >and
> > > >
> > > >
> > > >>he
> > > >>
> > > >>
> > > >>>>seemed not to care, and I told him I would never Ship ANYTHING out
FED
> > > >>>>
> > > >>>>
> > > >>EX
> > > >>
> > > >>
> > > >>>>because of this incident. He Seemed not to be interested in losing
me
> > > >>>>
> > > >>>>
> > > >as
> > > >
> > > >
> > > >>a
> > > >>
> > > >>
> > > >>>>Customer or potential Customer. UPS and DHL I dont think would
ever
> > > >>>>
> > > >>>>
> > > >act
> > > >
> > > >
> > > >>>this
> > > >>>
> > > >>>
> > > >>>>Way.
> > > >>>>
> > > >>>>Steve Hearns
> > > >>>>Technotronic Dimensions, NY [USA]
> > > >>>>WWW.TECHNOTRONIC-DIMENSIONS.COM
> > > >>>>1-877-817-9885 (Voice / Fax Toll Free - US Only)
> > > >>>>
> > > >>>>
> > > >>>>----- Original Message -----
> > > >>>>From: <gulftech@xxxxxxxx>
> > > >>>>To: <techassist@xxxxxxxxxxxxx>
> > > >>>>Sent: Thursday, May 13, 2004 10:37 AM
> > > >>>>Subject: [TechAssist] Airborne Express vs. UPS
> > > >>>>
> > > >>>>
> > > >>>>We have before talked about reasons to avoid using UPS. Many of
the
> > > >>>>
> > > >>>>boxes I get from UPS or at least partially crushed.
> > > >>>>
> > > >>>>I order often from Tritronics. When shipped by Airborne, I
receive my
> > > >>>>order in three days or less. Today, I called to check on an order
> > > >>>>
> > > >>>>
> > > >from
> > > >
> > > >
> > > >>>>5/7. Was sent out 5/7 using UPS. Was told it is scheduled for
> > > >>>>
> > > >>>>
> > > >>deliverly
> > > >>
> > > >>
> > > >>>>today. Six days? Way too long, especially when the order
contains
> > > >>>>
> > > >>>>
> > > >>items
> > > >>
> > > >>
> > > >>>>holding up a repair.
> > > >>>>
> > > >>>>Tritronics uses both UPS and Airborne, as well as the US Mail for
> > > >>>>
> > > >>>>
> > > >>certain
> > > >>
> > > >>
> > > >>>>items. I will specify shipment by Airborne in the future.
> > > >>>>
> > > >>>>
> > > >>>>Ken Smith
> > > >>>>Gulf Technical Services
> > > >>>>3034 Gulf Breeze Parkway
> > > >>>>Gulf Breeze, FL 32563
> > > >>>>850-934-8324 (Voice) 850-932-0819 (Fax)
> > > >>>>
> > > >>>>
> > > >>>>________________________________________________________________
> > > >>>>The best thing to hit the Internet in years - Juno SpeedBand!
> > > >>>>Surf the Web up to FIVE TIMES FASTER!
> > > >>>>Only $14.95/ month - visit www.juno.com to sign up today!
> > > >>>>
> > > >>>>
> > > >>>>
> > >
> >
>>--------------------------------------------------------------------------
> > > >>
> > > >>
> > > >>>--
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