[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
- From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 13 May 2004 16:18:12 -0400
Tiger Direct ! Oh No ! I once bought 2 Sticks of RAM from them. 1 was ok,
the other was DOA, and they have a NO Return policy on the RAM - even if its
DOA. I hear they sell alot of Junk.....but this was 2 yrs ago.
Steve Hearns
Technotronic Dimensions, NY [USA]
WWW.TECHNOTRONIC-DIMENSIONS.COM
1-877-817-9885 (Voice / Fax Toll Free - US Only)
----- Original Message -----
From: "Hoyt's TV" <hoytstv@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 13, 2004 3:19 PM
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
I bought a new computer from Tiger Direct last summer.
Came by UPS and left on the doorstep, found it when I got in.
Box was severely damaged and the case was bent so one side didn't line up
with the front panel. I wasn't about to keep it, even if it did work. They
picked it up saying it had to go to their damage investigating place.
Tiger sent me a new one right away and I never heard from UPS.
Russ Hoyt
Hoyt's TV
Exeter, NH
----- Original Message -----
From: "Leonard G. Caillouet" <lcaillo@xxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 13, 2004 1:44 PM
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> Every claim that I have filed with UPS for damaged products in the past 4
> years has been routinely rejected for insufficient packaging (including
> units double boxed and using the original manufacturer's packaging...we do
> one or the other or both on all shipments) and only after hours on the
phone
> and threatening to cancel our account have any of them been paid. Typical
> time frame is 6-8 weeks to resolve a claim.
>
> UPS is very close to being replaced here. We have much better service
from
> FedEx, although I have not had to make a single claim with them, so I am
not
> familiar with their process.
>
> Leonard G. Caillouet
> Electronics World
> Gainesville, FL
> 352-332-5608
> 352-332-5668 (fax)
>
>
> ----- Original Message -----
> From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, May 13, 2004 12:42 PM
> Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
>
>
> > I would take UPS over Fedex Ground any day. I bought a Broken Monitor
on
> > Ebay a while ago which had a fairly well known problem that was a
> relatively
> > easy fix. The Seller worked for Fed Ex, and got a discount on Ground
> > Shipping. Problem was, she didnt know how to pack. Result was a Monitor
> > recieved with all the PC boadrs cracked apart.
> >
> > When I told her the Cost of replacing all these Boards From Samsung (
> About
> > $300) exceeded what a New Monitor Cost, and there was now more wrong
with
> > it than original problem, she was not to happy. I asked for Compensation
> for
> > what I could have sold it for if I fixed it up and sold it locally, only
> > about $70 and She refused. She also would not cooperate With Fed EX ,
and
> > Fed Ex basicly sided with her, saying all I could recoup was the
original
> > price the monitor sold for when I won it , whch was like $15, +22
> Shipping.
> > They actually sent a Guy to inspect the Shipment - and it was a joke. He
> > didnt even want to view the Boards inside the monitor, just wanted to
take
> > it, and would not say that I would be getting a Claim going for
> $70....they
> > kept saying $37 all the time. Needless to Say I still have the monitor
> here
> > for when things are REALLY REALLY Slow, and I suppose I will try to fix
> the
> > boards, but they are really badly damaged. Theres no guarantee they will
> > work.
> >
> > At Least With UPS, they know these things happen once in a While, and
they
> > will cover you and get a claim started. Fed Ex would not Start a Claim
at
> > all. UPS has done this a couple of Times before for me in the past in
same
> > Scenarios and never whined about it. I told this to the Fed Ex Guy, and
he
> > seemed not to care, and I told him I would never Ship ANYTHING out FED
EX
> > because of this incident. He Seemed not to be interested in losing me as
a
> > Customer or potential Customer. UPS and DHL I dont think would ever act
> this
> > Way.
> >
> > Steve Hearns
> > Technotronic Dimensions, NY [USA]
> > WWW.TECHNOTRONIC-DIMENSIONS.COM
> > 1-877-817-9885 (Voice / Fax Toll Free - US Only)
> >
> >
> > ----- Original Message -----
> > From: <gulftech@xxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Thursday, May 13, 2004 10:37 AM
> > Subject: [TechAssist] Airborne Express vs. UPS
> >
> >
> > We have before talked about reasons to avoid using UPS. Many of the
> >
> > boxes I get from UPS or at least partially crushed.
> >
> > I order often from Tritronics. When shipped by Airborne, I receive my
> > order in three days or less. Today, I called to check on an order from
> > 5/7. Was sent out 5/7 using UPS. Was told it is scheduled for
deliverly
> > today. Six days? Way too long, especially when the order contains
items
> > holding up a repair.
> >
> > Tritronics uses both UPS and Airborne, as well as the US Mail for
certain
> > items. I will specify shipment by Airborne in the future.
> >
> >
> > Ken Smith
> > Gulf Technical Services
> > 3034 Gulf Breeze Parkway
> > Gulf Breeze, FL 32563
> > 850-934-8324 (Voice) 850-932-0819 (Fax)
> >
> >
> > ________________________________________________________________
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> >
>
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