[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
- From: walter wood <wwood_38478@xxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Tue, 18 May 2004 11:28:27 -0700 (PDT)
Yes, we no longer use UPS because of their
involvement in repair, and I don't shop at Wal-Mart
if I can find it anywhere else.
Walter
--- J Silverman <greentron@xxxxxxx> wrote:
> First of all, now that UPS is in the repair
> business on an exclusive basis,
> bypassing both independent servicers and parts
> distributors, we consider
> them competitors and redirect shipping where
> possible. You can check this
> out on their Website. They call the division
> doing the repairs Supply Chain
> Solutions. They repair cell phones, computers,
> video projectors, and other
> items on an exclusive basis and sell no parts or
> service manuals for those
> items. There is a link you can click on to see
> examples of "service
> problems" that they have solved for the
> manufacturers. The SCS division
> grosses about 3 billion per year.
> Second, as far as damage goes, all of the shipped
> items are handled the same
> way. They go to hubs where the packages go down
> gravity conveyers to another
> conveyor at right angles. Sometimes the gravity
> conveyor backs up and the
> boxes coming down smash into one another. A 75
> pound box hitting a
> stationary box at an angle can make quite a dent!
> Small boxes can bounce up
> into the air and fall off the conveyor or even
> get tangled up in the
> machinery underneath. Thin, envelope type
> packages can slip between the
> conveyor rollers and get torn to pieces. Once you
> understand the handling
> system you get a better idea of how you have to
> pack things to survive.
> Jerry Silverman
> Greentron Inc
> 4 Newland Ave
> Greenville SC 29609
> 864 232 3889
> Fax 271 2080
> mailto:greentron@xxxxxxx
> ----- Original Message -----
> From: "JMartin.ExcelDistributinginc.com"
> <jmartin@xxxxxxxxxxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Tuesday, May 18, 2004 11:10 AM
> Subject: [TechAssist] Re: Airborne Express vs.
> UPS (And Fed EX!)
>
>
> > Well, quite a subject here. It becomes a
> headache on our end sometimes.
> > Here's what we deal with.
> >
> > As most of you know we use Airborne, UPS, Fed
> Ex ground and USPS. Some
> > areas get better service with one and some guys
> prefer one over the other,
> > we use whichever you wish.
> >
> > There are a lot more damages with UPS. As a
> matter of fact in the last 2
> > days we got back 6 (yes, six) HA68ADT275
> picture tubes that were either
> > broken or the box became round after shipping
> and the cust. refused
> > (rightfully so). UPS says there is
> insufficient cushioning when we claim
> > these and they cannot reimburse us. Our rep
> will be in and check them and
> > hopefully they'll cover the costs but so much
> time has been wasted
> already.
> > We are reshipping 3 of them today with Airborne
> so we'll see how that
> goes.
> >
> > We send our shields and screens with Fed Ex
> ground and have had pretty
> good
> > luck so far but have had a couple damages. I
> don't think some drivers and
> > handlers can read or understand what F R A G I
> L E means.
> >
> > I can understand damages every now and then it
> is too often with UPS.
> > Airborne has the least claims and Fed Ex takes
> the oversize stuff
> cheapest.
> > It's kind of a gamble no matter who you ship
> with, make sure you get
> > insurance :-)
> >
> > If you prefer a certain carrier, let us know
> with your next order.
> Thanks!
> >
> > Sincerely,
> >
> > Jason Martin
> > Excel Distributing Inc.
> > 1819 Mentor Ave.
> > Cincinnati, Ohio 45212
> >
> > ph-800-733-3329 fax- 800-735-8007
> > www.ExcelDistributingInc.com
> >
>
=========================================================
> > 2nd Day Air for just $7 up to 5 lbs. with only
> a $20 order!
> >
>
=========================================================
> > We will meet or beat any advertised price on
> Thomson RCA parts!!!
> >
>
=========================================================
> > - - - A backward poet writes inverse - - -
> >
> > ----- Original Message -----
> > From: "Doug Keller" <dek@xxxxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Sunday, May 16, 2004 7:51 AM
> > Subject: [TechAssist] Re: Airborne Express vs.
> UPS (And Fed EX!)
> >
> >
> > > Clint sent me a MB last year that he had went
> ahead and already put the
> > > processor in. (You know the processor that
> goes into the LOCKING
> > > socket??). And I have griped to him many,
> many times about how him
> > > packing stuff in "over-kill" mode. Anyway,
> this package comes ups, and
> > > somewhere along the line it had been dropped
> or banged so hard that the
> > > processor had been knocked out of the STILL
> LOCKED SOCKET. It was
> > > rolling around in the box with about half of
> the pins bent flat. Clint
> > > said they have to have dropped it from a 5
> story building to do that. I
> > > called in a claim and was told that they
> would "pick it up next week to
> > > be inspected by their damage team" and that
> it "must be packed in the
> > > original container in the original received
> condition", blah-blah-blah.
> > > I told them I didn't have 6-10 weeks to wait
> on this, that I had a
> > > customer waiting as we spoke. I heard, "We're
> sorry sir, but that is our
> > > policy. Would you like to cancel the claim?".
> To make a long story
> > > short, I managed to straighten the pins on
> the processor and get it back
> > > together myself and it still worked. But I
> lost about 20 man-hours in
> > > the process that I got no pay or compensation
> whatsoever for.
> > >
> > > Doug Keller
> > > Wis-Kel Electronics
> > > 101 Freeland Ave.
> > > Terra Alta, WV
> > > USA 26764
> > > dek@xxxxxxxxxxxxxx
> > > dek@xxxxxxxxxxxxxxx
> > > http://www.tech-assist.org
> > > "Learn from the mistakes of others, because
> you
> > > won't live long enough to make them all
> yourself"
> > >
> > >
> > >
> > >
> > >
> > > George wrote:
> > >
> > > >How about a time when I received a
> hard-drive that shipped UPS and
> marked
> > > >"fragile electronic equipment handle with
> care", the idiot dumped the
> box
> > to
> > > >the floor making a very loud noise and left.
> I was appalled when I
> later
> > saw
> > > >that it was the hard-drive that was on
> order. I specify USPS Priority
> > Mail
> > > >when ever possible, always received good
> service from the post office.
> > > >Recently I have been receiving Fed-Ex
> without any problems.
> > > >
> > > >George
> > > >Afana Electronics
> > > >Moreno Valley, CA
> > > >----- Original Message -----
> > > >From: "J Silverman" <greentron@xxxxxxx>
> > > >To: <techassist@xxxxxxxxxxxxx>
> > > >Sent: Friday, May 14, 2004 12:24 PM
> > > >Subject: [TechAssist] Re: Airborne Express
> vs. UPS (And Fed EX!)
> > > >
> > > >
> > > >
> > > >
> > > >>Sounds like a good way to make money! At
> least 50% of the monitors and
> > > >>
> > > >>
> > > >vcrs
> > > >
> > > >
> > > >>we shipped UPS would get damaged no matter
> how we packed them. Double
> > and
> > > >>triple packing, bubble wrap, peanuts, etc.
> One dealer in Forest City
> NC
> > > >>refused to accept any stuff shipped UPS
> because it was always damaged
> in
> > > >>some way ( they used to bring the stuff to
> us for warranty service and
> I
> > > >>
> > > >>
> > > >had
> > > >
> > > >
> > > >>to tell them sorry shipping damage). So we
> could ship stuff insured
> and
> > > >>
> > > >>
> > > >ask
> > > >
> > > >
> > > >>for the opportunity value when they break
> it!
> > > >>It was such a pain in the neck fighting
> with UPS over shipping damage
> > that
> > > >>we bought a van and ran a route in a 60
> mile radius 3 days a week for
> > many
> > > >>years, with about 50 items dropped off and
> 50 picked up each trip.
> When
> > > >>
> > > >>
> > > >the
> > > >
> > > >
> > > >>stuff got cheaper the volume fell off and
> we gradually discontinued
> the
> > > >>pickup service. We still ship camcorders
> but with 12 inchs of packing
> on
> > > >>each side they seem to survive the system.
> > > >>Jerry Silverman
> > > >>Greentron Inc
> > > >>4 Newland Ave
> > > >>Greenville SC 29609
> > > >>864 232 3889
> > > >>Fax 271 2080
> > > >>mailto:greentron@xxxxxxx
> > > >>----- Original Message -----
> > > >>From: "Technotronic Dimensions"
> <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > > >>To: <techassist@xxxxxxxxxxxxx>
> > > >>Sent: Thursday, May 13, 2004 7:41 PM
> > > >>Subject: [TechAssist] Re: Airborne Express
> vs. UPS (And Fed EX!)
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>>If I packaged the Item improperly, or
> whatever caused the Damage ,
> was
> > > >>>clearly my fault, of Course. Why wouldnt I
> ?
> > > >>>
> > > >>>I didnt like the Fact that this Seller
> Actually WORKED For Fed ex,
> got
> > a
> > > >>>Discounted Rate, and did not know how to
> pack up a Monitor. She
> basicly
> > > >>>admitted it was her fault, but would only
> recommend they pay me the
> > > >>>
> > > >>>
> > > >>Shipping
> > > >>
> > > >>
> > > >>>cost, plus what I bid for it on Ebay. The
> item was covered by Fed Ex
> > for
> > > >>>
> > > >>>
> > > >>up
> > > >>
> > > >>
> > > >>>to $100.....so I dont see this as a
> problem at all as it had a Dollar
> > > >>>
> > > >>>
> > > >>Value
> > > >>
> > > >>
> > > >>>to me worth more than the Bidding price
> which is actually , believe
> it
> > > >>>
> > > >>>
> > > >or
> > > >
> > > >
> > > >>>not, why people buy on Ebay to begin with.
> If Someone buys a TV with
> a
> > > >>>broken control Button on Ebay and Recieves
> the Item with the Case all
> > > >>>
> > > >>>
> > > >>busted
> > > >>
> > > >>
> > > >>>up because of Improper Packing, the Buyer
> ought to be compensated -
> > > >>>
> > > >>>
> > > >>period.
> > > >>
> > > >>
> > > >>>Its not their Fault the ITEM was damaged
> in shipping, and if they are
> > > >>>
> > > >>>
> > > >>pissed
> > > >>
> > > >>
> > > >>>off, and ask for compensation under the
> $100 coverage on all their
> > > >>>shipments, what the heck is wrong with
> that? In their View, this was
> a
> > > >>>
> > > >>>
> > > >>Scam.
> > > >>
> > > >>
> > > >>>
> > > >>>
> > > >>>Steve Hearns
> > > >>>Technotronic Dimensions, NY [USA]
> > > >>>WWW.TECHNOTRONIC-DIMENSIONS.COM
> > > >>>1-877-817-9885 (Voice / Fax Toll Free - US
> Only)
> > > >>>
> > > >>>----- Original Message -----
> > > >>>From: "J Silverman" <greentron@xxxxxxx>
> > > >>>To: <techassist@xxxxxxxxxxxxx>
> > > >>>Sent: Thursday, May 13, 2004 4:55 PM
> > > >>>Subject: [TechAssist] Re: Airborne Express
> vs. UPS (And Fed EX!)
> > > >>>
> > > >>>
> > > >>>Suppose you had an accident with a piece
> of a dealers store stock and
> > > >>>
> > > >>>
> > > >they
> > > >
> > > >
> > > >>>wanted you to reimburse them at the retail
> price. Would you do it?
> > > >>>Jerry Silverman
> > > >>>Greentron Inc
> > > >>>4 Newland Ave
> > > >>>Greenville SC 29609
> > > >>>864 232 3889
> > > >>>Fax 271 2080
> > > >>>mailto:greentron@xxxxxxx
> > > >>>----- Original Message -----
> > > >>>From: "Technotronic Dimensions"
> <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > > >>>To: <techassist@xxxxxxxxxxxxx>
> > > >>>Sent: Thursday, May 13, 2004 12:42 PM
> > > >>>Subject: [TechAssist] Re: Airborne Express
> vs. UPS (And Fed EX!)
> > > >>>
> > > >>>
> > > >>>
> > > >>>
> > > >>>>I would take UPS over Fedex Ground any
> day. I bought a Broken
> Monitor
> > > >>>>
> > > >>>>
> > > >>on
> > > >>
> > > >>
> > > >>>>Ebay a while ago which had a fairly well
> known problem that was a
> > > >>>>
> > > >>>>
> > > >>>relatively
> > > >>>
> > > >>>
> > > >>>>easy fix. The Seller worked for Fed Ex,
> and got a discount on Ground
> > > >>>>Shipping. Problem was, she didnt know how
> to pack. Result was a
> > > >>>>
> > > >>>>
> > > >Monitor
> > > >
> > > >
> > > >>>>recieved with all the PC boadrs cracked
> apart.
> > > >>>>
> > > >>>>When I told her the Cost of replacing all
> these Boards From Samsung
> (
> > > >>>>
> > > >>>>
> > > >>>About
> > > >>>
> > > >>>
> > > >>>>$300) exceeded what a New Monitor Cost,
> and there was now more
> wrong
> > > >>>>
> > > >>>>
> > > >>with
> > > >>
> > > >>
> > > >>>>it than original problem, she was not to
> happy. I asked for
> > > >>>>
> > > >>>>
> > > >Compensation
> > > >
> > > >
> > > >>>for
> > > >>>
> > > >>>
> > > >>>>what I could have sold it for if I fixed
> it up and sold it locally,
> > > >>>>
> > > >>>>
> > > >only
> > > >
> > > >
> > > >>>>about $70 and She refused. She also would
> not cooperate With Fed EX
> ,
> > > >>>>
> > > >>>>
> > > >>and
> > > >>
> > > >>
> > > >>>>Fed Ex basicly sided with her, saying all
> I could recoup was the
> > > >>>>
> > > >>>>
> > > >>original
> > > >>
> > > >>
> > > >>>>price the monitor sold for when I won it
> , whch was like $15, +22
> > > >>>>
> > > >>>>
> > > >>>Shipping.
> > > >>>
> > > >>>
> > > >>>>They actually sent a Guy to inspect the
> Shipment - and it was a
> joke.
> > > >>>>
> > > >>>>
> > > >He
> > > >
> > > >
> > > >>>>didnt even want to view the Boards inside
> the monitor, just wanted
> to
> > > >>>>
> > > >>>>
> > > >>take
> > > >>
> > > >>
> > > >>>>it, and would not say that I would be
> getting a Claim going for
> > > >>>>
> > > >>>>
> > > >>>$70....they
> > > >>>
> > > >>>
> > > >>>>kept saying $37 all the time. Needless to
> Say I still have the
> monitor
> > > >>>>
> > > >>>>
> > > >>>here
> > > >>>
> > > >>>
> > > >>>>for when things are REALLY REALLY Slow,
> and I suppose I will try to
> > > >>>>
> > > >>>>
> > > >fix
> > > >
> > > >
> > > >>>the
> > > >>>
> > > >>>
> > > >>>>boards, but they are really badly
> damaged. Theres no guarantee they
> > > >>>>
> > > >>>>
> > > >will
> > > >
> > > >
> > > >>>>work.
> > > >>>>
> > > >>>>At Least With UPS, they know these things
> happen once in a While,
> and
> > > >>>>
> > > >>>>
> > > >>they
> > > >>
> > > >>
> > > >>>>will cover you and get a claim started.
> Fed Ex would not Start a
> Claim
> > > >>>>
> > > >>>>
> > > >>at
> > > >>
> > > >>
> > > >>>>all. UPS has done this a couple of Times
> before for me in the past
> in
> > > >>>>
> > > >>>>
> > > >>same
> > > >>
> > > >>
> > > >>>>Scenarios and never whined about it. I
> told this to the Fed Ex Guy,
> > > >>>>
> > > >>>>
> > > >and
> > > >
> > > >
> > > >>he
> > > >>
> > > >>
> > > >>>>seemed not to care, and I told him I
> would never Ship ANYTHING out
> FED
> > > >>>>
> > > >>>>
> > > >>EX
> > > >>
> > > >>
> > > >>>>because of this incident. He Seemed not
> to be interested in losing
> me
> > > >>>>
> > > >>>>
> > > >as
> > > >
> > > >
> > > >>a
> > > >>
> > > >>
> > > >>>>Customer or potential Customer. UPS and
> DHL I dont think would ever
> > > >>>>
> > > >>>>
> > > >act
> > > >
> > > >
> > > >>>this
> > > >>>
> > > >>>
> > > >>>>Way.
> > > >>>>
> > > >>>>Steve Hearns
> > > >>>>Technotronic Dimensions, NY [USA]
> > > >>>>WWW.TECHNOTRONIC-DIMENSIONS.COM
> > > >>>>1-877-817-9885 (Voice / Fax Toll Free -
> US Only)
> > > >>>>
> > > >>>>
> > > >>>>----- Original Message -----
> > > >>>>From: <gulftech@xxxxxxxx>
> > > >>>>To: <techassist@xxxxxxxxxxxxx>
> > > >>>>Sent: Thursday, May 13, 2004 10:37 AM
> > > >>>>Subject: [TechAssist] Airborne Express
> vs. UPS
> > > >>>>
> > > >>>>
> > > >>>>We have before talked about reasons to
> avoid using UPS. Many of the
> > > >>>>
> > > >>>>boxes I get from UPS or at least
> partially crushed.
> > > >>>>
> > > >>>>I order often from Tritronics. When
> shipped by Airborne, I receive
> my
> > > >>>>order in three days or less. Today, I
> called to check on an order
> > > >>>>
> > > >>>>
> > > >from
> > > >
> > > >
> > > >>>>5/7. Was sent out 5/7 using UPS. Was
> told it is scheduled for
> > > >>>>
> > > >>>>
> > > >>deliverly
> > > >>
> > > >>
> > > >>>>today. Six days? Way too long,
> especially when the order contains
> > > >>>>
> > > >>>>
> > > >>items
> > > >>
> > > >>
> > > >>>>holding up a repair.
> > > >>>>
> > > >>>>Tritronics uses both UPS and Airborne, as
> well as the US Mail for
> > > >>>>
> > > >>>>
> > > >>certain
> > > >>
> > > >>
> > > >>>>items. I will specify shipment by
> Airborne in the future.
> > > >>>>
> > > >>>>
> > > >>>>Ken Smith
> > > >>>>Gulf Technical Services
> > > >>>>3034 Gulf Breeze Parkway
> > > >>>>Gulf Breeze, FL 32563
> > > >>>>850-934-8324 (Voice) 850-932-0819 (Fax)
> > > >>>>
> > > >>>>
> > >
>
>>>>________________________________________________________________
> > > >>>>The best thing to hit the Internet in
> years - Juno SpeedBand!
> > > >>>>Surf the Web up to FIVE TIMES FASTER!
> > > >>>>Only $14.95/ month - visit www.juno.com
> to sign up today!
> > > >>>>
> > > >>>>
> > > >>>>
> > >
> >
>
>>--------------------------------------------------------------------------
> > > >>
> > > >>
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=====
Walter Wood
Future Tech Home Center
2786 Hwy. 43 N.
Lawrenceburg Tn. 38464
931-829-3337
Fax 931-829-4044
mailto:wwood_38478@xxxxxxxxx
__________________________________
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