-=PCTechTalk=- Re: Need help for husbands WinVista desktop computer
- From: EddieB <fasteddieb216@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 6 Oct 2010 22:15:18 -0400
Paula, Since all 3 computers have this problem I'm leaning more and more
towards the possibility of a virus. I would suggest installing the free
version of MalwareBytes' Anti-malware from http://www.malwarebytes.org/,
have it Update to the latest definitions database, and then run a Full Scan.
It couldn't hurt to also run one or two online antivirus scans. If the
problem is not a virus, then no harm done, just lost some time.
BTW, from what I've read and from comments from others, I believe AVG is OK,
but not one of the best free anti-virus programs. I believe that Avira and
Avast are probably the two best free ones. Well, even the best anti-virus
programs miss some viruses, so when you think you might be infected, try one
or more free online scanners of different brands than your installed one, to
be safer. You can find several by doing a google search for "free online
virus scan" (without the quotes). My favorites are the Trend Micro
Housecall, Kaspersky, ESET, and F-Secure.
Does he save attachments by double clicking on them or by right-clicking and
choosing "Save as"? Hmm, it is interesting that he can get mail ok, but
just can't save the attachments. That could be at a point where the AVG
tries to scan the attachment. Is AVG on all 3 computers? Are there any
other security programs installed? More than one anti-virus program
installed could create problems. If you get the computer clean with the
above scans and the problem is still happening, it might be a good thing to
uninstall AVG and install either Avira or Avast anti-virus on one of the
computers to see if that helps. I would definitely do the above scans
first, to make sure you are dealing with a clean PC.
Ed
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Paula
Sent: Wednesday, October 06, 2010 5:44 PM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: Need help for husbands WinVista desktop computer
Hi Eddie My husbands computer won't allow him to do anything at
all...every time he tries to use Outlook at all he gets that DEP message.
He can go to Outlook via Safe Mode but the DEP message appears there, too.
He used AVG free for his anti-virus.
He d/loads a lot of music mp3's and movies from various yahoo groups and
saves them to external hd...w/this DEP problem he's not able to save
anything anywhere!! Thankfully he has 3 computers(all 3 of them can send &
receive email via Outlook BUT also, all 3 of them get that DEP when he tries
to save any of the attachments he received. I just opened up an Outlook
Express account for him on one of his 3 computers and w/the OE he's able to
receive the wav & movie attachments and is saving them to his external hd
w/no problem. What's the chances of all three computers having the same
problem w/Outlook(DEP)??
Hey Paula,
Although there are ways to turn off DEP, I doubt it is a good idea to do so.
The whole reason for DEP is to stop programs from running in parts of memory
that they probably shouldn't be running in. This is often because of buggy
programs or virus infections. If you were talking about an older program, a
game, or from a small company that doesn't use top notch programming
practices, then I would probably say that it might be ok to turn DEP off for
that one program (but I would never 100% recommend it). Microsoft Office
2007 and 2010 do not fall into any of those categories, unless you are using
3rd party add-ons, in which case I would recommend uninstalling the add-ons.
I was thinking that you might have a corrupt file, but if uninstalling
Office 2010 and installing Office 2007 didn't help, then I doubt that that
is the case. My best guess is that you are getting infected emails, which
is probably the case if Office 2007 worked for awhile after installing it
and then started having problems after downloading emails. A decent
anti-virus can prevent this. What anti-virus and anti-malware programs are
you using? It could be useful to know if Outlook works in Safe Mode,
although I'm not 100% sure if Outlook ever works in Safe Mode.
Unfortunately, my second best guess is that Vista might have corrupt
file(s). This could be difficult to fix.
For future reference: Almost all problems with Windows can be fixed if you
run System Restore soon enough after the problem starts.
Ed
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