-=PCTechTalk=- Re: Need help for husbands WinVista desktop computer
- From: <recklessmaverick@xxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Thu, 7 Oct 2010 12:08:28 -0400
This is starting to sound like two different problems. The DEP sounds like
a malware problem. The attachment problem sounds like a security software
problem. A deep scan by 2 or 3 top-notch online malware scanners should
find the culprit in the DEP case. Specifically do a root kit scan. A
thorough search through the security settings in Outlook and the settings in
the email module of all installed security software will likely turn up the
culprit. Look for specific settings that do not allow attachment
downloading, saving or execution.
Don
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of EddieB
Sent: Wednesday, October 06, 2010 10:15 PM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: Need help for husbands WinVista desktop computer
Paula, Since all 3 computers have this problem I'm leaning more and more
towards the possibility of a virus. I would suggest installing the free
version of MalwareBytes' Anti-malware from http://www.malwarebytes.org/,
have it Update to the latest definitions database, and then run a Full Scan.
It couldn't hurt to also run one or two online antivirus scans. If the
problem is not a virus, then no harm done, just lost some time.
BTW, from what I've read and from comments from others, I believe AVG is OK,
but not one of the best free anti-virus programs. I believe that Avira and
Avast are probably the two best free ones. Well, even the best anti-virus
programs miss some viruses, so when you think you might be infected, try one
or more free online scanners of different brands than your installed one, to
be safer. You can find several by doing a google search for "free online
virus scan" (without the quotes). My favorites are the Trend Micro
Housecall, Kaspersky, ESET, and F-Secure.
Does he save attachments by double clicking on them or by right-clicking and
choosing "Save as"? Hmm, it is interesting that he can get mail ok, but
just can't save the attachments. That could be at a point where the AVG
tries to scan the attachment. Is AVG on all 3 computers? Are there any
other security programs installed? More than one anti-virus program
installed could create problems. If you get the computer clean with the
above scans and the problem is still happening, it might be a good thing to
uninstall AVG and install either Avira or Avast anti-virus on one of the
computers to see if that helps. I would definitely do the above scans
first, to make sure you are dealing with a clean PC.
Ed
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