-=PCTechTalk=- Re: Fw: Best Buys Return Policy
- From: "Cris" <cris@xxxxxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Thu, 5 Jun 2008 15:36:36 -0400
I personally had a problem with them years ago. and I vowed that I would never
buy any big ticket items from them.
I purchased a monitor (old style - when that's what there was). It didn't work,
so I returned it, they returned it for another of the same and wrote it up and
took my original sales receipt. I questioned it and they said its their policy
and I had the new one with everything on it. HA HA HA!!
this one didn't work either. So I took it back. I decided to buy a different
one that cost more money. Well !! guess what! I didn't have my original sales
receipt! so they said they would give me the lowest price anyone paid for that
item off of a different monitor. I asked for the manager and all those things
you do when you're being cheated. I told them - you have my receipt - it's your
policy to take it from me. and I have my credit card showing my charge for the
original amt. It was to me an obvious way to cheat people.
now... many years later, I have bought a few small things from the one they
built near me, and... my son is part of their Geek Squad - driving the little
geek VW around.
I still would never buy a big item from them!
Cris
----- Original Message -----
From: Glo
To: Augie 2
Cc: Sue ; pctechtalk@xxxxxxxxxxxxx ; Pam Hunts ; norm stewart ; Elmer Dinse ;
Ed Froment ; Dee & Chuck Phemister ; Danny Wilsher ; Chuck Hunts ; Bobbie
Sent: Wednesday, June 04, 2008 10:45 PM
Subject: -=PCTechTalk=- Fw: Best Buys Return Policy
Content-Type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline
Well, truth is sometimes stranger than fiction. This is true, I checked th=
e website ~Glo
Subject: Best Buys Return Policy
THIS IS TRUE, I CHECKED IT OUT ON SNOPES
BEST BUY, MY FOOT=20
Best Buy has some bad policies....=20
Normally, I would not share this with others, however, since this could h=
appen to you or your friends , I decided to share it. If you purchase somet=
hing from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the it=
em with the receipt they will give you your money back if you paid cash, or=
credit your account if paid by plastic.=20
Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They =
have a policy that it must be returned within 14 days for a refund!=20
So after 4 days I returned it in the original box with all the items in t=
he box, with paper work and cords all wrapped in the plastic. Just as I rec=
eived it, including the receipt.=20
I explained to the lady at the return desk I did not like the way it cou=
ld not find store names. The lady at the refund desk said, there is a 15% r=
estock fee, for items returned. I said no one told me that. I said how much=
would that be. She said it goes by the price of the item. It will be $45.0=
0 Dollars for you. I said, all your going to do is walk over and place it b=
ack on the shelf then charge me $45.00 of my money for restocking? She said=
that's the store policy. I said if more people were aware of it they would=
not buy anything here! If I bought a $2000.00 computer or TV and returned =
it I would be charged $300.00 dollars restock fee? She said yes, 15%.=20
I said OK, just give me my money minus the restock fee.=20
She said, since the item is over $200.00 dollars, she can't give me my mo=
ney back!!!=20
Corporate has to and they will mail you a check in 7 to ten days.!! I sai=
d 'WHAT?!'=20
It's my money!! I paid in cash! I want to buy a different brand..Now I ha=
ve to wait 7 to 10 days. She said well, our policy is on the back of your r=
eceipt.=20
I said, do you read the front or back of your receipt? She said well, the=
front! I said so do I, I want to talk to the Manager!.=20
So the manager comes over, I explained everything to him, and he said, we=
ll, sir they should of told you about the policy when you got the item. I s=
aid, No one, has ever told me about the check refund or restock fee, whenev=
er I bought items from computers to TVs from Best Buy. The only thing they =
ever discussed was the worthless extended warranty program. He said Well, I=
can give you corporate phone number.=20
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