-=PCTechTalk=- Re: Fw: Best Buys Return Policy

----- Original Message ----- 
From: "Larry Southerland" <larrysoutherland@xxxxxxxxxxxxx>


>I agree.  However, the brick and mortar stores have a "problem:" assume 
>that
> they hire competent salespeople who read the manuals and play with the
> products, attend training classes, etc.  They have to pay these people 
> more
> than the people who aren't competent.  That means that the prices have to 
> be
> higher to reflect the seller's higher costs (e.g., commissions). 
> Customers
> then come into the store, pump the salespeople for information and then
> purchase from some internet company which has a lower price, free shipping
> and no sales tax.

That may be so, but a) that will force the brick and mortar stores to 
compete by offering something else, and b) if they choose to not spend more 
on competent staff they have to accept to spend more on returns.

glenn 


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