-=PCTechTalk=- Re: Fw: Best Buys Return Policy
- From: "Larry Southerland"<larrysoutherland@xxxxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Thu, 5 Jun 2008 08:49:35 -0400
I agree. However, the brick and mortar stores have a "problem:" assume that
they hire competent salespeople who read the manuals and play with the
products, attend training classes, etc. They have to pay these people more
than the people who aren't competent. That means that the prices have to be
higher to reflect the seller's higher costs (e.g., commissions). Customers
then come into the store, pump the salespeople for information and then
purchase from some internet company which has a lower price, free shipping
and no sales tax. While this may not be true in a particular case (like
you), this happens a whole lot in retail. There are no free lunches. They
internet, which has lead to more-readily available information, better
competitive prices, etc. has also lead to greater pressures (e.g., lost
sales, lower margins, etc.) on brick and mortar stores.
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Glenn Folkvord
Sent: Thursday, June 05, 2008 8:33 AM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: Fw: Best Buys Return Policy
----- Original Message -----
> From: "Keyboard Cowboy" <KBCowboy@xxxxxxxxx>
>> While I may not like it...........it's appropriate. If you buy such a
>> piece of equipment and open it, the store can't resell it as new. Some
>> states such as Arizona have specific laws on this. Why should a company
>> take a loss if you change your mind?
I recently bought a DVD recorder and in most shops the sellers are not
competent about the products, and do not offer in-store test runs (it would
have taken me 10 minutes to evaluate the recorders). When they dont bother
to have either competent people or in-store testing, they leave it to me to
do research about features and quality, and for that I need to take the
product home, open the box, hook it up, and evaluate it.
I took full advantage of the return policy of 3 shops before I found the
right item in the 4th shop. If they cant bother hiring good salespeople,
they should let people return items that you cannot possibly know will meet
your criteria beforehand.
And no, internet research is not good enough in many cases.
glenn
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