-=PCTechTalk=- Re: Fw: Best Buys Return Policy
- From: "Larry Southerland"<larrysoutherland@xxxxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Thu, 5 Jun 2008 10:34:03 -0400
As a former CC salesperson, I agree with this entirely. I am glad that I
got out of retail before the Internet "hit." It may not take 3 to 5 years.
They may be acquired (for their land holdings).
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Don101
Sent: Thursday, June 05, 2008 10:18 AM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: Fw: Best Buys Return Policy
The brick and mortar stores can not offer more than internet stores without
charging more for the same product. It is a vicious circle which will
ultimately result in customer service levels dropping to the same level as
online (non-existent, via email or after 2 hours of elevator music and then
in a foreign language).
As trained and competent sales people disappear from the brick and mortar
stores, so will their customers. That is one reason that Circuit City is
having its problems. In our area, CC no longer pays on commission. All
their trained and competent salespeople went elsewhere since hourly wages
are no where near what they could earn on commission.
Opinion: I expect CC to close all or at least most of their brick and
mortar stores within 3-5 years. If their stockholders are lucky, their
internet store will survive.
Don
----- Original Message -----
From: "Glenn Folkvord" <glenn@xxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Thursday, June 05, 2008 9:02 AM
Subject: -=PCTechTalk=- Re: Fw: Best Buys Return Policy
> ----- Original Message -----
> From: "Larry Southerland" <larrysoutherland@xxxxxxxxxxxxx>
>
>
>>I agree. However, the brick and mortar stores have a "problem:" assume
>>that
>> they hire competent salespeople who read the manuals and play with the
>> products, attend training classes, etc. They have to pay these people
>> more
>> than the people who aren't competent. That means that the prices have to
>> be
>> higher to reflect the seller's higher costs (e.g., commissions).
>> Customers
>> then come into the store, pump the salespeople for information and then
>> purchase from some internet company which has a lower price, free
>> shipping
>> and no sales tax.
>
> That may be so, but a) that will force the brick and mortar stores to
> compete by offering something else, and b) if they choose to not spend
> more
> on competent staff they have to accept to spend more on returns.
>
> glenn
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