RE: RE: how good is oracle tech support?
- From: Pete Sharman <peter.sharman@xxxxxxxxxx>
- To: oracle-l@xxxxxxxxxxxxx
- Date: Wed, 7 Apr 2004 06:11:50 +1000
The time difference now is back to 17 hours i.e. 10 am PDT is 3 am the next=
day in Melbourne, where the support folks are.
=
Pete
=
"Controlling developers is like herding cats."
Kevin Loney, Oracle DBA Handbook
=
"Oh no, it's not. It's much harder than that!"
Bruce Pihlamae, long-term Oracle DBA
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] =
On Behalf Of April Wells
Sent: Wednesday, 7 April 2004 4:34 AM
To: 'oracle-l@xxxxxxxxxxxxx'
Subject: RE: RE: how good is oracle tech support?
Australia is great! They are really really early in the morning US time.
April Wells
Oracle DBA/Oracle Apps DBA
Corporate Systems
Amarillo Texas
@>-->-->--
"Few people really enjoy the simple pleasure of flying a kite"
Adam Wells age 11
"Imagination is the highest kite one can fly."
Lauren Bacall =
-----Original Message-----
From: Boivin, Patrice J [mailto:BoivinP@xxxxxxxxxxxxxxxxx]
Sent: Tuesday, April 06, 2004 11:34 AM
To: 'oracle-l@xxxxxxxxxxxxx'
Subject: RE: RE: how good is oracle tech support?
How do we time it to talk to Australia's tech support? Is that really late=
during the night?
Three years ago I talked with a tech in Ireland or the UK, that was really
early in the morning though. He was competent.
I've spoken with people in the U.S. as well. They are capable. Whether I
get to talk to them or not seems to depend on what the issue is and the
severity level.
If we did "make friends" with someone in senior support, how would we reach=
them instead of going through the 1st line people.
Patrice
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