RE: RE: how good is oracle tech support?
- From: DENNIS WILLIAMS <DWILLIAMS@xxxxxxxxxxxxx>
- To: "'oracle-l@xxxxxxxxxxxxx'" <oracle-l@xxxxxxxxxxxxx>
- Date: Wed, 7 Apr 2004 10:15:14 -0500
Mladen, Pete
> 3. Provides information that competitors would LOVE to know
I have always heard this phrased a little differently. Many TARs have
information that either directly mentions the customer's name or information
that allows the customer to be deduced. This means that many TARs can be
viewed by an Oracle analyst, but can't be sent out to other customers. I
used to work for a software vendor and was not allowed to participate in
forums like this. I doubt that Oracle wants to go to the effort of
sanitizing all TARs in the hope it would reduce the number of new TARs that
are filed.
Oracle Analyst training -- are they DBAs?
Many people that participate on this list are experienced DBAs and would
be great candidates for being an Oracle Analyst. Ask yourself the question:
"Would I like to change my job and sit on the phone all day listening to
customers whine and even curse"? As Ian pointed out there are many people
that have zero interest in learning more about Oracle or researching issues
before they file a TAR. The problem is that the best Analyst candidates
don't want the job. I am just thankful for those long-term Oracle employees
that are really proficient and stick with the job to help me when I
desperately need help.
Dennis Williams
DBA
Lifetouch, Inc.
dwilliams@xxxxxxxxxxxxx
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