RE: RE: how good is oracle tech support?
- From: "Goulet, Dick" <DGoulet@xxxxxxxx>
- To: <oracle-l@xxxxxxxxxxxxx>
- Date: Tue, 6 Apr 2004 16:43:38 -0400
Jared,
I won't comment on Language, but OTS has been relatively very good in =
my experience. Some problems take way too long to get resolved and some =
of those never do get there. I personally believe they place way too =
much dependency on your being on the latest & greatest version, =
especially when they know the third party vendor your dealing with =
doesn't support the latest release. As for internal stuff, Steve is =
above all the guru of the internals. Read his books, disagree with him =
on some points, but then I disagree with OTS on what's happening inside =
sometimes as well. Sometimes I win, sometimes I lose. It's all in a =
days work.
Dick Goulet
Senior Oracle DBA
Oracle Certified 8i DBA
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