"new" -> (developer clicks "accept #1") -> "accepted" -> (developer clicks "accept #2") -> "assigned" -> (developer "closes") -> "closed"
I see it the reverse way :The sorter guy assigns the ticket to a dev, which either accept it or reassign it to someone else. It makes more sense to me...
-- Adrien Destugues / PulkoMandy http://pulkomandy.ath.cx