[haiku-development] Re: Altering Trac's ticket workflow

2009/11/27 PulkoMandy <pulkomandy@xxxxxxxxx>:
> 2009/11/27 Niels Reedijk <niels.reedijk@xxxxxxxxx>:
>> 2009/11/27 PulkoMandy <pulkomandy@xxxxxxxxx>:
>>>> Anyway, that would only work with the new workflow where there is a
>>>> difference between 'new' and 'assigned' (or CONFIRMED in bugzilla
>>>> language).
>>>
>>> The difference is actually already there, only it's between new &&
>>> ower = nobody and new && owner = some dev. The latter IS the
>>> "assigned" state.
>>
>> That would theoretically be correct, but right now we have default
>> component owners (and there is no compelling reason to change that),
>> so if a ticket is created in a component that already has an owner,
>> then you cannot distinguish it from a ticket that is 'assigned' to
>> someone.
>>
>> N>
>
> This is on purpose : if you know where the problem is, you select a
> category and the ticket is automatically assigned to the right person,
> so the sorter guy don't have to worry about it. If the categorization
> is wrong, it's not a big problem, the selected dev can either reassign
> the ticket to someone else, or reassign it to "nobody" to signal it
> needs to be assigned. I think the first case would be more common, as
> devs usually know their way around at least related part of the
> system...

Right, and instead I think that if we manage to set up a triaging
team, dev's won't have to spend time chasing incomplete bug reports
even when they are assigned to their component. Nothing prohibits a
dev from picking up a bug report when it is 'new', but if it is a bad
one, he can leave it at new and a triager will pick it up and make it
into a good one.

That's the way I see things happening and for that the current logic
of the ticket workflow is insufficient.

N>

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