[haiku-development] Re: Altering Trac's ticket workflow

On 2009-11-27 at 12:23:26 [+0100], Niels Reedijk <niels.reedijk@xxxxxxxxx> 
> 2009/11/27 Ingo Weinhold <ingo_weinhold@xxxxxx>:
> > On 2009-11-26 at 22:08:30 [+0100], Niels Reedijk <niels.reedijk@xxxxxxxxx>
> > wrote:
> >> 2009/11/26 Stephan Assmus <superstippi@xxxxxx>:
> >> > On 2009-11-26 at 12:08:06 [+0100], Ingo Weinhold <ingo_weinhold@xxxxxx>
> >> > wrote:
> >> I know it is marginal, but what the 'new' workflow offers is an extra
> >> layer of triaging.
> >>
> >> Tickets will come in as 'new' (that's a status). They can be assigned
> >> to someone (status assigned) and then that person can accept it
> >> (status accepted). This means that tickets that have a certain level
> >> of triaging (and that are given the status of assigned) can be
> >> distinguished from both those that are being worked on (accepted) and
> >> those that still need extra data (new).
> >
> > OK, but then I don't see any difference to the current workflow. "owner !=
> > nobody" means "assigned to someone" and "assigned" means "accepted by the
> > developer".
> Right, there's no semantic difference there. The layer of difference
> it would add is:
> new = untriaged
> assigned = triaged and waiting for response from assignee
> accepted = accepted by developer and is thus being worked on.

Which would be equivalent to:

owner: nobody = untriaged
owner: <developer>, new = triaged and waiting for response from assignee
owner: <developer>, assigned = accepted by developer and is thus being worked 

> > I thought what you were proposing was to differentiate between tickets 
> > that
> > have been given to a developer and those that are confirmed by the 
> > developer
> > to actually be her responsibility. Clearly currently we're misusing the
> > "assigned" state as "being worked on"
> >
> > Anyhow, I'm fine with the current workflow. The only thing I'd change, if
> > that is possible, is to rename "assigned" to "being worked on" or 
> > something
> > to that extend.
> Like I said, I would like to start getting some systematic triaging of
> tickets before they go to developers, and I offer doing this (and
> trying to get others to do it). With every new release there is a
> chance that there will be more and more tickets (and thus more that
> does not answer to the standard of ticket reporting) and right now I
> think developers are using their valuable time to handle these
> requests.
> Anyway, that would only work with the new workflow where there is a
> difference between 'new' and 'assigned' (or CONFIRMED in bugzilla
> language).

Why? The "assigned "status apparently just means "owner != nobody", which is 
redundant. I believe Bugzilla's CONFIRMED means something else, namely that 
the bug has been confirmed to exist (or at least the ticket has been 
confirmed not to be invalid). Introducing a "confirmed" ticket state would 
indeed make sense, if you want to do consequent triaging.

CU, Ingo

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