[haiku-development] Re: Altering Trac's ticket workflow

  • From: Stephan Assmus <superstippi@xxxxxx>
  • To: haiku-development@xxxxxxxxxxxxx
  • Date: Thu, 26 Nov 2009 15:14:05 +0100

On 2009-11-26 at 12:08:06 [+0100], Ingo Weinhold <ingo_weinhold@xxxxxx> 
wrote:
> 
> On 2009-11-26 at 12:00:32 [+0100], PulkoMandy <pulkomandy@xxxxxxxxx> 
> wrote:
> > > "new" -> (developer clicks "accept #1") -> "accepted" -> (developer 
> > > clicks "accept #2") -> "assigned" -> (developer "closes") -> "closed"
> > 
> > I see it the reverse way :
> > The sorter guy assigns the ticket to a dev, which either accept it or 
> > reassign it to someone else. It makes more sense to me...
> 
> Independently of whatever may make most sense, AFAIU the workflow Niels 
> proposed, the "sorter guy" would only change the ticket ownership to a 
> developer. The ticket would still be "new" and then what I wrote above 
> would happen.

Without having re-read what Niels wrote, I understood it as Adrien just 
wrote. I.e.

New -> Assigned -> Accepted -> ...

Makes sense. Right now, we have assigned == accepted, then we would have 
assigned != accepted.

But I am not saying we need the newer workflow, I am just saying it is 
indeed a little different/more clear, but of course it introduces one more 
step. I would be fine with keeping what we have. IMHO, getting rid of the 
"nobody" account is just pretending we are more professional/company-like 
than we can actually be. Having your ticket assigned to "nobody" may be 
disappointing, but so is having it assigned and never fixed anyway. At 
least what we have now is more truthfully.

Best regards,
-Stephan

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