Hi Matt! On Tue, 24 Nov 2009 19:34:05 -0500, Matt Madia <mattmadia@xxxxxxxxx> wrote: > One feature that is currently lacking in our Trac environment is the > ability to determine which tickets have been inactive for some time. > After an inactivity period of X time, non-closed tickets could have > their status changed to 'stale' or a keyword added. see clause 3) below. > Periodically we could then easily search for stale tickets and take an > appropriate action; requesting confirmation from the user, closing > tickets that were fixed, increase its priority, ..., Administrator is not a garbage collector. Perfect Bug tracking system must process all those tasks automatically without his intervention. I'm not a Trac expert, but this problem looks like a result of inconsistent design of our bug tracking system. I think that following behavior should be changed: 1) "Nobody" user must be deleted. The bug ticket is a "hot potato" - it should be either resolved in any way or "thrown" to someone else. 2) "Closed" ticket state should be added. First of all the owner of this ticket resolve the problem and mark it as "fixed". After that the reporter should check the solution and either mark it as "closed" or "reopened". 3) Some kind of [optional] notification system can be added - to send periodic e-mail notification about not fixed or not closed problems to developer or reporter correspondingly. Until the problem will be closed. And... I'm sorry for possible coarseness in this mail. ;-) -- Kind Regards, S.Zharski