[haiku-development] Re: Altering Trac's ticket workflow

  • From: scott mc <scottmc2@xxxxxxxxx>
  • To: haiku-development@xxxxxxxxxxxxx
  • Date: Wed, 25 Nov 2009 08:56:43 -0800

> I don't quite see the advantage of the changed workflow. The initial
> "nobody" assignment and the need to accept a ticket just add one or two
> more steps without much benefit.
>
>> Now the first line support person could take some workload of the devs
>> and take over the General categories (and the categories with no
>> maintainer) and try to triage some of the reports that are coming in.
>> I guess I could (for example) volunteer for this, as I know the
>> project closely, and I have some knowledge of how things work (in
>> general).
>
> You (or anyone really) could already do that. Just track the "nobody"
> tickets.
>
> CU, Ingo
>
>

Over at HaikuPorts we are using the 0.11 workflow but I don't really
see the "accepted" being used any differently than just being the
"owner".  I'd rather just have the nobody default so that devs can
look through the "nobody" or open tickets and take ownership of the
ones they think they can fix.  At haikuports we have a blank owner
option.
Perhaps change "nobody" to "open" or "blank" or just leave as is.
-scottmc

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