[BNU] Re: The BrailleNote and Bugs
- From: Dave Sheridan <dsheridan65@xxxxxxxxxx>
- To: "carlos.lopez.1209@xxxxxxxxx" <carlos.lopez.1209@xxxxxxxxx>
- Date: Thu, 27 Feb 2014 19:07:26 +0000
Hi Carlos and everyone
I have used a range of technology over the past 10 years including a pc with
JAWS and the Scannor, also supplied by Humanware. Although there are times when
my Apex crashes, seizes up etc, on reflection it doesn't misbehave any more
than the other pieces of tech I have mentioned. What I can say as a braille
user is that it's provided me with more independence in the workplace than I
had prior to owning one. I can genuinely say 3 years on from first receiving it
is that without it I don't think I would be able to do my job these days
without it. The other positive element to go with this is the support that is
there from the staff at Humanware. I have mentioned Tom before from the office
in the uk, any issue relating to the Apex I can email him about and get a
prompt response within no more than an hour. So, in conclusion, yes wecan. All
moan about the kit we are using but I have both thumbs up to the Apex as it is
a quality piece of kit.
All the best from Dave
Sent from my iPhone
> On 26 Feb 2014, at 23:31, Carlos Lopez <carlos.lopez.1209@xxxxxxxxx> wrote:
>
> Hi all,
>
> I hope this isn't off topic. I'm just expressing my thoughts about the
> BrailleNote.
>
> I'm getting very annoyed by the bn's instability. I've been experiencing
> many bugs with the BrailleNote lately. My bn has frozen or just locked up
> out of nowhere, refused to turn on, choked on digital talking books and
> caused me to lose all my data, didn't load some pages in Keyweb, given me a
> million exception command and data misalignment messages, etc and I've had to
> reset millions of times. Also, some touch cursor keys have been getting
> damaged. I've already sent it twice to Humanware for repair: the first time
> was because the braille display got damaged and the second time was because
> of a damaged touch cursor key. Both times were months from each other. To
> be more specific, I sent my bn for repair the first time last April and then
> in August. Early last month, I started having problems with other touch
> cursor keys, but then they stopped because I sprayed the display with
> compressed air. However, now I'm having problems again with a touch cursor
> key. It isn't working.
>
> The BrailleNote has indeed been a helpful device since I use it for almost
> everything including for school and to surf the Internet. However, the
> constant bugs are really irritating. If this continues, I may just lose my
> faith in the BrailleNote.
>
> --
> Carlos
>
> Sent from my BrailleNote Apex BT 32 running KeySoft 9.4 build 1226 from the
> HumanWare BrailleNote family
> -------------------------------
> BNU: BrailleNote Users - a forum for users of BrailleNote family of products
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> Website: www.braillenoteusers.info
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-------------------------------
BNU: BrailleNote Users - a forum for users of BrailleNote family of products
from Humanware.
Website: www.braillenoteusers.info
IMPORTANT: By default, replies will be sent to individuals. If you feel that
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