[bookshare-discuss] Re: do the support people respond to questions?

Welcom, Joe, I have had the same problems as you have, and I have written about them here. I have had poor results in getting responses from support people. However, when I send a followup message, I get a response pretty fast. I don't know why, but this has happened twice so far. You might try sending a followup message with what you have said here, and perhaps you will get an answer.

You might want to wait a bit longer, though, as it does say that the verification process from NLS can take up to two weeks. You have gone just over that, so maybe after a few more days you should send in a query.

Also, to avoid wasting your time as I did, don't bother asking your regional library if they have heard anything from Bookshare asking if you are really a member. Those verification requests go through Washington, not through your regional library, so they won't know about it over there.

Take care, and good luck.

----- Original Message ----- From: "Jo Taliaferro" <guidemisteps@xxxxxxxxxxxxx>
To: <support@xxxxxxxxxxxxx>
Cc: <bookshare-discuss@xxxxxxxxxxxxx>
Sent: Saturday, February 18, 2006 11:29 AM
Subject: [bookshare-discuss] do the support people respond to questions?


Hi, I sent questions to bookshare regarding the fact that I have attempted to subscribe and have received nothing from anyone. I've been waiting for over two weeks and I'm not sure what's gone wrong. I filled out the online form including the address of my regional library for the Blind and still no answer.

Hello,
My name is Jo Taliaferro and I recently filled out the online form to become
an individual subscriber. I indicated that the regional library I use is
called, "Kent District Library for the Blind and Physically Handicapped."
My understanding was that I would hear from someone regarding my
application. I submitted my material approximately two weeks ago, and have
thus far received nothing. Can you let me know what I should do? I'm not
sure who should be sending me information or what I should do when I receive
a response to my attempt to prove that I am blind and that I do indeed use
the services of the library for the blind and physically handicapped. Thank
you for your assistance.
Jo Taliaferro

Jo, Aggie and Salaam

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