[bookshare-discuss] Re: do the support people respond to questions?

Brenda, if you continue to have problems, give me a call.  
The folks at Bookshare.org try to answer questions as quickly as possible.  
Sometimes there are more questions than people and time though and we get a 
little slow.  

So give a call if you still have questions.  
Thanks.

Janice Carter
Director, Literacy Programs
 
Benetech 
480 S. California Ave., Suite 201
Palo Alto, CA 94306-1609 USA
 
(650) 475-5440 x122
(650) 759-5828 cell
(650) 475-1066 fax
 
janice.c@xxxxxxxxxxxx
www.benetech.org
 
The Benetech Initiative - Technology Serving Humanity 
A Nonprofit Organization


-----Original Message-----
From: Julie Morales [mailto:mercy421@xxxxxxxxx] 
Sent: Thursday, February 23, 2006 12:39 PM
To: bookshare-discuss@xxxxxxxxxxxxx
Subject: [bookshare-discuss] Re: do the support people respond to questions?

Hi, Brenda. Yes, when you join Bookshare, it says on the site what various 
ways you can verify your disability. For those of us who are members of NLS, 
it's sometimes easier to just use that form of verification, but it's in no 
way the only way. I did use NLS for my verification, and it worked well for 
me. Take care.
Julie Morales
Life is a gift from God. What we do with it is our gift to Him.
----- Original Message ----- 
From: "Brenda Mueller" <brendin@xxxxxxxxxx>
To: <bookshare-discuss@xxxxxxxxxxxxx>; <support@xxxxxxxxxxxxx>
Sent: Wednesday, February 22, 2006 10:30 PM
Subject: [bookshare-discuss] Re: do the support people respond to questions?


Yes, the support people do respond.  Now let's see.  You seem to think that 
you have to be subscribed to the library for the blind to get BookShare.

Well, I'm not ordering books from any library for the blind.  I wasn't then 
either.  I assure you I'm quite blind.  What did I do? I went to CCat,That's 
an office within Defense that deals with people with disabilities.  I got 
someone with a title to fill out my stuff.  There was a fax thing, too, to 
copy out our print-outs, possibly my signature.  Then we sent stuff and 
faxed our paper work.  That's the other way to do it.  Within a day I had my 
email with my password and have been downloading books happily after.

Well, now that's not the complete story.  Once my bill came due.

I'm using a voice note version 5.00 build 24.  Wen I saw the promt, I tried 
to pay that bill.  I entered all that information, credit card number 
included.  Most of it was there.  There was a confirmation promt, but when I 
ran it, it didn't work.  I tried several times.

I finally wrote to that address:
support@xxxxxxxxxxxxx



I told the man at support what my problem was.  I gave him my information.
It took a day or so, but my bill got paid.

He actually knew why my system couldn't confirm.  He explained it to me.





Well, I'm posting your address so he can help you.

"Jo Taliaferro" <guidemisteps@xxxxxxxxxxxxx



Your first year will cost $75.
After that it's only $50.  You have to pay.

Hope this helps.

You can download 100 books a month.  You see books aren't free.  To get 
stuff under copyright, you'll have to pay.  We're paying a lot less for 
books than sighties.



Brenda Mueller

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