[bksvol-discuss] Re: Redoing the Bookshare Website
- From: Madeleine Linares <Madeleinel@xxxxxxxxxxxx>
- To: "bksvol-discuss@xxxxxxxxxxxxx" <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Thu, 29 Mar 2012 14:16:05 -0700
Hi Judy,
These are fantastic suggestions! I definitely agree that Volunteer Manual is a
priority and we are working on making it much more user-friendly and coherent.
I will do my best to incorporate all of your thoughts and I especially loved
the idea of an Updates page!
Thanks for your great ideas!
Madeleine
From: Judy s. [mailto:cherryjam@xxxxxxxxxxxxxxxx]
Sent: Thursday, March 29, 2012 3:02 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Cc: Madeleine Linares
Subject: Re: [bksvol-discuss] Redoing the Bookshare Website
Off the top of my head...
1. Top priority: Fix the volunteer manual (which I know Mayrie is doing) so
that it is clear, and easily navigated. It's essential that it can be
downloaded and searched in its entirety all at once. Currently it's
intimidating, poorly laid out and nearly impossible to use as a new volunteer
right now, which new volunteers often post when they join this list. Even as
an experienced volunteer you can't find things in it.
2. The volunteer manual can't cover everything. It's too intimidating for a
new volunteer. So make up a searchable FAQ or database or Wiki or whatever
that all volunteers can go to and search for answers. I made up a FAQ as a
possible starting point for Scott based on thousands of postings, and he loved
it but then it got dropped for whatever reason. We have huge expertise in the
volunteer community and it's getting lost and wasted by not preserving that
knowledge and making it available.
3. Fix the "who is safe who isn't" publishers list so it's obvious where it is,
not buried, and accessible easily to volunteers, not buried somewhere that you
have to ask all the time where to find it, and make sure it gets updated at
least once a month.
4. Put an updates page on the volunteer website that documents (and keeps a
history of) when things change, by date--the way software developers do for
versions of their software. That way we can check and know that when we proof
or scan if something's changed in the way we're supposed to handle things, like
footnotes or ellipses or whatever.
5. Fix the books checked out page as we've been promised now for years would
happen so that you can release a book and put comments in so that anyone who
looks to check out a book knows why it was released.
Whew. That's it for now. smile.
Judy s.
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