A few thoughts: * Definitions of 'internal' vs. 'external'. * Presentation of phone numbers. * Use of logo. * Typeface and sizes. * Spacing before or after paras. * Embedding vs linking. * Ownership, name and location of templates. * Ownership of documents. * Security on documents. * Authority to change any/all of above. * Procedure for formal notification of any changes. Suzanne _____ From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Matthew da Silva Sent: Thursday, 11 September 2008 12:07 PM To: austechwriter@xxxxxxxxxxxxx Subject: atw: style guide --- yr expertizzz plzzz Well, after this morning's exhaustive debate on the need for TW tech savvy I'd like to get a similar volume of feedback on this - a style guide for user manuals. These are just the major headings. Anything glaringly not here? Comments more than welcome.