Hello Hazel and all, when saying they could not provide braille or audio, did you ask for instructions in an electronic format? Would this have been helpful? There are blind and partially-sighted people out there who don't have access to computers. For some of them, especially those living alone, Braille or audio instructions may be the only ways they could find out independently how to use the gadget. So, I think that, regardless of whether you could have offered them a third solution, they need to be more versatile than this. Best, Clive Clive Lever Diversity and Equality Officer Kent County Council Office: 01622 221163 Email: clive.lever@xxxxxxxxxxx Kent County Council Room 2.35A Sessions House Maidstone, Kent. ME14 1XQ ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke Sent: 19 April 2012 15:37 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: opinions wanted Well what about electronic instructions. You do not say what the product is, would that not help those of us reading this? perhaps not, it is the principle you are discussing. There is presumably print instructions, surely they can scan that in and make the instructions available electronically. ----- Original Message ----- From: Hazel & Kim Darvell <mailto:darvell1181@xxxxxxxxxxxxxxx> To: access u k <mailto:access-uk@xxxxxxxxxxxxx> Sent: Thursday, April 19, 2012 3:17 PM Subject: [access-uk] opinions wanted Hello to all Can I run this pass everyone and would like opinions please. We were going to buy a product from R N I B but did not in the end go through with the purchase, reason being that they could not give us audio instructions. nor could they provide braille but that would not help as we are not competent readers. This organisation are all too ready to make others provide alternate formats but don't do it themselves. We are totally disgusted. surely they should act by example. Hazel & Kim