Further to your explanation below The email was read to me from the alternate format department and clearly stated they were not prepared to do either audio which we wanted or braille.
On this basis we cancelled the order.I am waiting for feedback from my complaint and see what excuses they come up with.
Hazel----- Original Message ----- From: "Long, Alison" <Alison.Long@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, April 20, 2012 9:30 AM Subject: [access-uk] Re: opinions wanted
HelloSorry for coming late to this thread. Our policy is to provide accessible instructions for all products we sell, and we do encourage manufacturers to play their part. We do not hold instructions for all products in all formats as a matter of course, but take a practical approach depending on the product. For instance we don't produce and hold stock of braille instructions for video magnifiers, but if a customer requests braille instructions, we'll produce them.In this case the instructions are provided in the box by the manufacturer in a range of formats, but unfortunately not audio. Our first approach would always be to request them from the manufacturer, if this was not successful, we would produce them. Given there is a Word file available, we'd be able to generate an audio edition very quickly.Thanks Alison Alison Long Products & Publications Team RNIB Bakewell Road Orton Southgate Peterborough PE2 6XU Tel: +44 (0)1733 375178 www.rnib.org./shop -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Hazel & Kim DarvellSent: 19 April 2012 16:38 To: access u k Subject: [access-uk] opinions wanted Thanks to all who have responded.Actually the type of product does not matter, but it would have cost over £100 . Our intelligence as to how to use simple product was not taken kindly thanks for that. on the product page it stated that on line instructions were there but were not, even a member of staff could not find them.And yes I have made a complaint. Hazel & KimAs for on line instructionsClick here <https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg==> to report this email as spam.--Changes to benefits payments will hit blind and partially sighted people hard. Support RNIB's campaign and take action now: www.rnib.org.uk/pip-- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent those of RNIB. RNIB Registered Charity Number: 226227 Website: http://www.rnib.org.uk This message has been scanned for viruses by Websense Hosted Security - http://www.websense.com/content/HostedEmailSecurity.aspx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
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