That's a good question.
Iain
-----Original Message-----
From: Eleanor Burke
Sent: Friday, April 20, 2012 10:19 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: opinions wanted
Why is there such a mystery about the product?
----- Original Message -----
From: "Hazel & Kim Darvell" <darvell1181@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 20, 2012 10:12 AM
Subject: [access-uk] Re: opinions wanted
Further to your explanation below The email was read to me from the
alternate format department and clearly stated they were not prepared to
do either audio which we wanted or braille.
On this basis we cancelled the order.
I am waiting for feedback from my complaint and see what excuses they
come up with.
Hazel
----- Original Message -----
From: "Long, Alison" <Alison.Long@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 20, 2012 9:30 AM
Subject: [access-uk] Re: opinions wanted
Hello
Sorry for coming late to this thread. Our policy is to provide
accessible instructions for all products we sell, and we do encourage
manufacturers to play their part. We do not hold instructions for all
products in all formats as a matter of course, but take a practical
approach depending on the product. For instance we don't produce and
hold stock of braille instructions for video magnifiers, but if a
customer requests braille instructions, we'll produce them.
In this case the instructions are provided in the box by the
manufacturer in a range of formats, but unfortunately not audio. Our
first approach would always be to request them from the manufacturer,
if this was not successful, we would produce them. Given there is a
Word file available, we'd be able to generate an audio edition very
quickly.
Thanks
Alison
Alison Long
Products & Publications Team
RNIB
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU
Tel: +44 (0)1733 375178
www.rnib.org./shop
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Hazel & Kim Darvell
Sent: 19 April 2012 16:38
To: access u k
Subject: [access-uk] opinions wanted
Thanks to all who have responded.
Actually the type of product does not matter, but it would have cost
over £100 .
Our intelligence as to how to use simple product was not taken kindly
thanks for that.
on the product page it stated that on line instructions were there but
were not, even a member of staff could not find them.
And yes I have made a complaint.
Hazel & KimAs for on line instructions
Click here <https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg==>
to report this email as spam.
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