[access-uk] Re: opinions wanted
- From: "David Russell" <david.russell8@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 20 Apr 2012 11:33:07 +0100
Not sure we are getting the whole story here so it is difficult to make a
judgement.
One thing I would say when using the RNIB online shop is that there is no
provision when ordering to state your preferred format for instructions,
should they be available. I would welcome a change there.
David
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Burke
Sent: 20 April 2012 10:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: opinions wanted
I asked yesterday too and got no reply. Sorry if I purchase a can opener
for example from RNIB I do not expect nor look for instructions in my
preferred format. Now I know the item cost over a hundred pounds but again
if I purchased say a perkins brailler which cost in the region of four
hundred pounds I would not look for instructions for it.
----- Original Message -----
From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 20, 2012 10:34 AM
Subject: [access-uk] Re: opinions wanted
> That's a good question.
>
> Iain
> -----Original Message-----
> From: Eleanor Burke
> Sent: Friday, April 20, 2012 10:19 AM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: opinions wanted
>
> Why is there such a mystery about the product?
> ----- Original Message -----
> From: "Hazel & Kim Darvell" <darvell1181@xxxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, April 20, 2012 10:12 AM
> Subject: [access-uk] Re: opinions wanted
>
>
>> Further to your explanation below The email was read to me from the
>> alternate format department and clearly stated they were not prepared
>> to do either audio which we wanted or braille.
>> On this basis we cancelled the order.
>> I am waiting for feedback from my complaint and see what excuses they
>> come up with.
>> Hazel
>> ----- Original Message -----
>> From: "Long, Alison" <Alison.Long@xxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Friday, April 20, 2012 9:30 AM
>> Subject: [access-uk] Re: opinions wanted
>>
>>
>>> Hello
>>> Sorry for coming late to this thread. Our policy is to provide
>>> accessible instructions for all products we sell, and we do encourage
>>> manufacturers to play their part. We do not hold instructions for all
>>> products in all formats as a matter of course, but take a practical
>>> approach depending on the product. For instance we don't produce
>>> and hold stock of braille instructions for video magnifiers, but if
>>> a customer requests braille instructions, we'll produce them.
>>>
>>> In this case the instructions are provided in the box by the
>>> manufacturer in a range of formats, but unfortunately not audio.
>>> Our first approach would always be to request them from the
>>> manufacturer, if this was not successful, we would produce them.
>>> Given there is a Word file available, we'd be able to generate an audio
edition very quickly.
>>>
>>> Thanks
>>> Alison
>>>
>>>
>>> Alison Long
>>> Products & Publications Team
>>> RNIB
>>> Bakewell Road
>>> Orton Southgate
>>> Peterborough
>>> PE2 6XU
>>> Tel: +44 (0)1733 375178
>>> www.rnib.org./shop
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>> Behalf Of Hazel & Kim Darvell
>>> Sent: 19 April 2012 16:38
>>> To: access u k
>>> Subject: [access-uk] opinions wanted
>>>
>>> Thanks to all who have responded.
>>> Actually the type of product does not matter, but it would have
>>> cost over £100 .
>>> Our intelligence as to how to use simple product was not taken
>>> kindly thanks for that.
>>> on the product page it stated that on line instructions were there
>>> but were not, even a member of staff could not find them.
>>> And yes I have made a complaint.
>>> Hazel & KimAs for on line instructions
>>>
>>>
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>>>
>>>
>>>
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