[access-uk] Re: opinions wanted
- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 20 Apr 2012 10:55:34 +0100
But is it relevant to the issue?
Customer needs instructions in audio.
This has been refused!
Are you saying it depends on what the product is,
As to whether it's reasonable to refuse format of choice
For the instructions.
Regards, Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Burke
Sent: Friday, April 20, 2012 10:41 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: opinions wanted
I asked yesterday too and got no reply. Sorry if I purchase a can opener
for example from RNIB I do not expect nor look for instructions in my
preferred format. Now I know the item cost over a hundred pounds but again
if I purchased say a perkins brailler which cost in the region of four
hundred pounds I would not look for instructions for it.
----- Original Message -----
From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 20, 2012 10:34 AM
Subject: [access-uk] Re: opinions wanted
> That's a good question.
>
> Iain
> -----Original Message-----
> From: Eleanor Burke
> Sent: Friday, April 20, 2012 10:19 AM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: opinions wanted
>
> Why is there such a mystery about the product?
> ----- Original Message -----
> From: "Hazel & Kim Darvell" <darvell1181@xxxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, April 20, 2012 10:12 AM
> Subject: [access-uk] Re: opinions wanted
>
>
>> Further to your explanation below The email was read to me from the
>> alternate format department and clearly stated they were not prepared
>> to do either audio which we wanted or braille.
>> On this basis we cancelled the order.
>> I am waiting for feedback from my complaint and see what excuses they
>> come up with.
>> Hazel
>> ----- Original Message -----
>> From: "Long, Alison" <Alison.Long@xxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Friday, April 20, 2012 9:30 AM
>> Subject: [access-uk] Re: opinions wanted
>>
>>
>>> Hello
>>> Sorry for coming late to this thread. Our policy is to provide
>>> accessible instructions for all products we sell, and we do encourage
>>> manufacturers to play their part. We do not hold instructions for all
>>> products in all formats as a matter of course, but take a practical
>>> approach depending on the product. For instance we don't produce
>>> and hold stock of braille instructions for video magnifiers, but if
>>> a customer requests braille instructions, we'll produce them.
>>>
>>> In this case the instructions are provided in the box by the
>>> manufacturer in a range of formats, but unfortunately not audio.
>>> Our first approach would always be to request them from the
>>> manufacturer, if this was not successful, we would produce them.
>>> Given there is a Word file available, we'd be able to generate an audio
edition very quickly.
>>>
>>> Thanks
>>> Alison
>>>
>>>
>>> Alison Long
>>> Products & Publications Team
>>> RNIB
>>> Bakewell Road
>>> Orton Southgate
>>> Peterborough
>>> PE2 6XU
>>> Tel: +44 (0)1733 375178
>>> www.rnib.org./shop
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>> Behalf Of Hazel & Kim Darvell
>>> Sent: 19 April 2012 16:38
>>> To: access u k
>>> Subject: [access-uk] opinions wanted
>>>
>>> Thanks to all who have responded.
>>> Actually the type of product does not matter, but it would have
>>> cost over £100 .
>>> Our intelligence as to how to use simple product was not taken
>>> kindly thanks for that.
>>> on the product page it stated that on line instructions were there
>>> but were not, even a member of staff could not find them.
>>> And yes I have made a complaint.
>>> Hazel & KimAs for on line instructions
>>>
>>>
>>> Click here <https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg==>
>>> to report this email as spam.
>>>
>>>
>>>
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