[access-uk] Re: Chip and pin online banking.
- From: "Ian Macrae" <ian.macrae@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 17 May 2007 09:09:20 +0100
Precisely Colin. It seems to me there's a relatively simple solution to
this for blind people though they'd have to do something else for deaf
blind folks. They could follow Pure's iVox technology as used in the
sonus radio but on a much smaller and simpler scale. All they'd need to
do is sample spoken numbers from zero to nine so that the unit could be
made to read out the randomly generated code. If they did this across
the board, rather than just on the ones for Vis, they could do it for
washers I'd have thought, and make it switchable. =20
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Colin Fowler
Sent: 16 May 2007 05:59
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Chip and pin online banking.
Hi Martin,
The assurety given to you by your bank is complete nonsense. There is
nothing in the DDA which defines the compliance of an individual product
or service. The DDA deals with the way in which that service is
delivered. For any of the banks to introduce technology without
ensureing that you or I are at no disadvantage compared with others for
whom a similar reason would not apply is the core of the matter. Has
anyone asked what reasonable adjustments the banks propose implementing?
I would suggest that this is the most important fact that as yet,
appears to be missing in all the posts I have read. Indeed some
useability and accessibility consultation should have been undertaken by
the banks with minority user groups, and one would have hoped that the
RNIB may have been involved at this stage. Alas, after the disaster
Royal Mail encountered with the involvement of the RNIB with the first
roll out of PIN pads, there is every chance that the banks shyed away
from makeing a similar mistake.
Best regards
Colin
Colin Fowler
Disability Consultant
Tel: 01582 483 283
Text/mobile: 07901 573 570
E mail:
col.fowler@xxxxxxxxxxxxxx
www.social-model.org.uk
disability@xxxxxxxxxxxxxxxxxxx
----- Original Message -----
From: "martin wilsher" <m.wilsher@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, May 17, 2007 12:46 AM
Subject: [access-uk] Chip and pin online banking.
> Hi list:
>
> Regarding the new chip and pin machines used in conjunction with
online
> banking. For natwest customers, I have spoken to their online banking
=3D
> dept
> and explained the problems as regards totally blind people and use of
=3D
> the
> new equipment as stated in recent articles. I am awaiting a response
as =3D
> to
> how blind people are to use the new system. It seems natwest are
making
> this compulsary on their online banking system. I for one, am very =3D=
> worreid
> indeed about the new technology, as while I have been assured it is
DDA
> compliant, I am not so sure. To be compliant, wouldn't the pin pad =3D=
> machine
> have to input the code into the edit field on the website, or the =3D
> machine
> speak the code out loud? Or can they get away with large print
numbers? =3D
> If
> large print is enough to pass DDA compliance, totally blind people are
> disadvantaged significantly.
>
>
>
> Hope to hear from you soon.
>
> From Martin.
>
> Please email me at:
>
> m.wilsher@xxxxxxxxxxxxxxxx
>
> Thanks
>
>
> Please visit my website:
>
> www.martin-wilsher.co.uk
>
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