[access-uk] Re: Chip and pin online banking.
- From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 16 May 2007 05:59:21 +0100
Hi Martin,
The assurety given to you by your bank is complete nonsense. There is
nothing in the DDA which defines the compliance of an individual product or
service. The DDA deals with the way in which that service is delivered. For
any of the banks to introduce technology without ensureing that you or I are
at no disadvantage compared with others for whom a similar reason would not
apply is the core of the matter. Has anyone asked what reasonable
adjustments the banks propose implementing?
I would suggest that this is the most important fact that as yet, appears to
be missing in all the posts I have read. Indeed some useability and
accessibility consultation should have been undertaken by the banks with
minority user groups, and one would have hoped that the RNIB may have been
involved at this stage. Alas, after the disaster Royal Mail encountered with
the involvement of the RNIB with the first roll out of PIN pads, there is
every chance that the banks shyed away from makeing a similar mistake.
Best regards
Colin
Colin Fowler
Disability Consultant
Tel: 01582 483 283
Text/mobile: 07901 573 570
E mail:
col.fowler@xxxxxxxxxxxxxx
www.social-model.org.uk
disability@xxxxxxxxxxxxxxxxxxx
----- Original Message -----
From: "martin wilsher" <m.wilsher@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, May 17, 2007 12:46 AM
Subject: [access-uk] Chip and pin online banking.
> Hi list:
>
> Regarding the new chip and pin machines used in conjunction with online
> banking. For natwest customers, I have spoken to their online banking =
> dept
> and explained the problems as regards totally blind people and use of =
> the
> new equipment as stated in recent articles. I am awaiting a response as =
> to
> how blind people are to use the new system. It seems natwest are making
> this compulsary on their online banking system. I for one, am very =
> worreid
> indeed about the new technology, as while I have been assured it is DDA
> compliant, I am not so sure. To be compliant, wouldn't the pin pad =
> machine
> have to input the code into the edit field on the website, or the =
> machine
> speak the code out loud? Or can they get away with large print numbers? =
> If
> large print is enough to pass DDA compliance, totally blind people are
> disadvantaged significantly.
>
>
>
> Hope to hear from you soon.
>
> From Martin.
>
> Please email me at:
>
> m.wilsher@xxxxxxxxxxxxxxxx
>
> Thanks
>
>
> Please visit my website:
>
> www.martin-wilsher.co.uk
>
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