[access-uk] Re: Chip and pin online banking.
- From: "Ankers, Dave \(UK\)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 18 May 2007 11:14:56 +0100
Hi all,
I stated in an earlier email that I was investigating whether or not it
was possible to obtain a USB version of the security fob that provides
the code to my companies online network when working from home. There
is indeed a USB version available and therefore it should be possible
for the banks to provide its VIP customers with such a device instead of
the standard security fob. All that should be required then is when to
code has to be input, simply plug in the USB security fob and the code
is read from it, no vision required, simple. But will the banks have
the foresight to provide such a device to its VIP customers....
=20
Dave
Hi colin and all:
I am waiting for a call from natwest customer care, and will report back
=3D on their response. I will ask what provision for vi/blind people is
to be provided if the chip machines are inaccesible. I have also spoken
to =3D the bbc requesting that you and yours and in touch have a look at
this new technology. With a month until natwest start sending out these
pin pads =3D to their online customers, I feel investigation is fairly
rgent. I do not dislike the idea of the technology, but accessibility
needs to be considered.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
=3D Of Colin Fowler
Sent: 16 May 2007 05:59
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Chip and pin online banking.
Hi Martin,
The assurety given to you by your bank is complete nonsense. There is=3D20
nothing in the DDA which defines the compliance of an individual product
=3D or=3D20 service. The DDA deals with the way in which that service is
delivered. =3D For=3D20 any of the banks to introduce technology without
ensureing that you or I =3D are
at no disadvantage compared with others for whom a similar reason would
=3D not=3D20 apply is the core of the matter. Has anyone asked what
reasonable=3D20 adjustments the banks propose implementing?
I would suggest that this is the most important fact that as yet, =3D
appears to
be missing in all the posts I have read. Indeed some useability and=3D20
accessibility consultation should have been undertaken by the banks with
=3D
minority user groups, and one would have hoped that the RNIB may have =3D
been=3D20 involved at this stage. Alas, after the disaster Royal Mail
encountered =3D with
the involvement of the RNIB with the first roll out of PIN pads, there =3D
is=3D20 every chance that the banks shyed away from makeing a similar
mistake.
Best regards
Colin
Colin Fowler
Disability Consultant
Tel: 01582 483 283
Text/mobile: 07901 573 570
E mail:
col.fowler@xxxxxxxxxxxxxx
www.social-model.org.uk
disability@xxxxxxxxxxxxxxxxxxx
----- Original Message -----=3D20
From: "martin wilsher" <m.wilsher@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, May 17, 2007 12:46 AM
Subject: [access-uk] Chip and pin online banking.
> Hi list:
>
> Regarding the new chip and pin machines used in conjunction with=3D20=20
> online banking. For natwest customers, I have spoken to their=20
> online=3D20 banking =3D3D dept and explained the problems as regards=20
> totally blind=3D20 people and use of =3D3D the new equipment as stated in=
=20
> recent articles. I am awaiting a response =3D
as =3D3D
> to
> how blind people are to use the new system. It seems natwest are =3D
making
> this compulsary on their online banking system. I for one, am very =3D
=3D3D
> worreid
> indeed about the new technology, as while I have been assured it is =3D
DDA
> compliant, I am not so sure. To be compliant, wouldn't the pin pad =3D
=3D3D
> machine
> have to input the code into the edit field on the website, or the =3D3D=20
> machine speak the code out loud? Or can they get away with large=20
> print =3D
numbers? =3D3D
> If
> large print is enough to pass DDA compliance, totally blind people are
> disadvantaged significantly.
>
>
>
> Hope to hear from you soon.
>
> From Martin.
>
> Please email me at:
>
> m.wilsher@xxxxxxxxxxxxxxxx
>
> Thanks
>
>
> Please visit my website:
>
> www.martin-wilsher.co.uk
>
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